Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details.
Client relations specialist
Conflict resolution techniques
Focused on customer satisfaction
Training and development
Oversaw scheduling for the day-to-day activities of 18 waste transportation employees.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations
Created scheduling adjustments to efficiently maximize waste removal
Contacted customers prior to delivery to confirm and coordinate delivery times.
Account Management, Enthusiastic people person, Advanced problem-solving, Great organizational skills, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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