Group Fitness Instructor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details.


Client relations specialist

Conflict resolution techniques

Team management

Focused on customer satisfaction

Talent development

Training and development


  • Skilled multi-tasker
  • Scheduling
  • Deadline-oriented
  • Microsoft software proficiency
  • Meticulous attention to detail
  • Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Assisted in the managing of the company database and verified, edited and modified members’ information.Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Preserved an accuracy of 90% during 10 years of employment.
08/2010 to 03/2015
Group Fitness Instructor Brown University Providence, RI,
  • Explained ways to measure exercise intensity for the best results.
  • Designed each class to match the skill and learning levels of all participants.
  • Suggested exercise modifications to individual students to avoid strain and injury.
  • Encouraged members to continue attending group fitness classes.
  • Tracked class attendance and monitored class size to gauge the effectiveness of promotions.
09/2005 to 03/2015
Senior Customer Service Representative Graybar Electric Company, Inc. Lincoln, NE,
    Developed, implemented and monitored programs to maximize customer satisfaction.
  • Served as a point of contact for members with discrepancies or complaints
  • Addressed 30 website inquiries per day, converting 30 into renewal customers.
  • Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges.
  • Created new processes and systems for increasing customer service satisfaction.
  • Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards
  • Excelled in exceeding daily credit card application goals
  • .Cross-trained and provided back-up for other customer service representatives when needed.
  • Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis
  • Maintain customer mailing address database system.
11/2003 to 05/2004
Customer Service Representative Sp Plus Corporation Milwaukee, WI,
  • Coordinated daily routes and assigned installation and repair to HVAC technicians through database.
  • Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians.
  • Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department.
  • Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs
  • Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments.
01/2000 to 07/2003
Dispatcher/ Customer Service Representative BFI Waste Inc City, STATE,

Oversaw scheduling for the day-to-day activities of 18 waste transportation employees.

Negotiated contracts with outside providers to minimize costs to the company and customers.

Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations

Created scheduling adjustments to efficiently maximize waste removal

Contacted customers prior to delivery to confirm and coordinate delivery times.

Expected in 2013
Bachelor: Arts Human Resource Management
Saint Leo University - Virginia Beach, VA

Account Management, Enthusiastic people person, Advanced problem-solving, Great organizational skills, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension


Kenneth Pearl

Al-Anon Family Groups Inc.

Phone: 757-563-1600



Birgitt Kishbaugh

Recreation Specialist Virginia Beach Parks and Recreation

Phone: 757-526-0022



Tracy Holland

Owner of Mambo Room Dance Studio

Phone: 757-335-3317



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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Saint Leo University
Job Titles Held:
  • Group Fitness Instructor
  • Senior Customer Service Representative
  • Customer Service Representative
  • Dispatcher/ Customer Service Representative
  • Bachelor

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