Well-versed in mitigating patient dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed skills and finesse handling front office operations. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive patient experience. Experience as Front Desk Agent in busy and successful Medical setting. Results-driven professional focused on delivering exceptional support for patients needs. Offers strong background in patient relations and communication. Reliable employee seeking CoVid-19 Help Relief position. Offering excellent communication and good judgment.
- Customer Relations
- Cash Register Operations
- Payment Processing
- Honest and Ethical
- Cash Handling
- Policies and Procedures
- Reliable and Responsible
- Cleaning and Sanitizing
- Goal Setting and Achievement
- Check Cashing
- Service Minded
- Problem Solving
- Room Assignment
- Reservations Management
- Check In and Check Out Procedures
- Decision Making
- Common Area Maintenance
- Customer Service
- Guest Registration
- Housekeeping Notification
- Time Management
- Documentation and Recordkeeping
- Supply and Materials Oversight
- Data Entry
- Information Gathering
- Paperwork Processing
- Appointment Confirmation
- Process Monitoring
- Front Office Management
- Verbal and Written Communication
- Office Organization
- Data Confidentiality
- Conflict Resolution
- Caregiver Relation
- Vital Signs Collection
- Observation Documentation
- Mobility Assistance
- Emotional and Social Support
- Output Monitoring and Reporting
- Empathy and Compassionate Care
- Attention to Detail
- Calm Under Stress
- Care Monitoring
- Family Education
- Willingness to Learn
- Patient Positioning
- Multitasking and Prioritization
- Patient Care Quality
- Emotional Intelligence
i studied the book and did all the courses and answered all the questioners online but never took the state exam i would like to work around the medical field a little before going fully into the career.
- Continuing education in CNA
Took studies for diploma.
flaggers training so i could work on road construction and other areas were flaggers are needed , but need to get my license renewed.
Luxemburg, WI, 05/2017 - 06/2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 250 patients per day.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained cash drawer of $250.00 or more per shift.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Conway, SC, 05/2019 - 07/2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
City, STATE, 12/2018 - 03/2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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School Attended
- Blackfeet Community College
- Glacier County Job Service
- Blackfeet Community College
- Browning High School
- Blackfeet Community College
Job Titles Held:
- Grocery Store Clerk
- Sales Associate
- Front Desk Clerk
Degrees
- No Degree
- No Degree
- No Degree
- High School Diploma
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