Grocery Store Clerk Resume Example Kroger

GROCERY STORE CLERK

Professional Summary

Efficient Stock Clerk skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in busy store environments. Experienced Stock Clerk with over 4 years of experience in Retail Store Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

HTML
Microsoft Office
Program installations
Customer service

Team Management
Team Building
MS Office

Work History

Grocery Store ClerkKroger - Andover, United States01/2019 - Current

Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
Hauled New and Back stock items from stock, using High loading equipment and placed on correct store shelves
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Checked for outdated and overripe grocery items and removed from inventory
Managed timely and effective replacement of damaged or missing products
Stayed current on available products, store promotions and customer service policies to better shoppers
Inspected floor displays, noted missing items and immediately replenished merchandise
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Checked aisles and backroom areas for spills or safety violations issue and notified Department Manager for quick clean-up
Assessed shelves in General Merchandise department to determine which items to replenish or reorder
Blocked and faced products on displays and shelves in accordance with company policy
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
Greeted customers and directed to requested products
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
Removed all debris and packaging from boxes and separated for recycling or disposal
Stocked merchandise each quarter, clearly labeling items, arranging according to size or color and preparing attractive displays
Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
Readied items for sales floor stocking by affixing tags and preparing pallets. Could breakdown and prepare pallets from the truck in 2 hours

Overnight Crew MemberTarget - Kissimmee, FL06/2018 - 09/2018

Readied items for sales floor stocking by affixing tags and preparing pallets
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Removed all debris and packaging from boxes and separated for recycling or disposal
Assessed shelves in whole store to determine which items to replenish or reorder
Hauled new and back stock items from stock, using electric and high loading equipment and placed on correct store shelves
Located needed merchandise in inventory using handheld computer software and placed on skids for transport to shelves
Checked aisles and cleaned areas for spills and notified Overnight manager for quick clean-up
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Inspected floor displays, noted missing items and immediately replenished merchandise
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
Managed timely and effective replacement of damaged or missing products
Worked overnight during remodel of the store, finished the remodel 1 month ahead of schedule

Grocery Store ClerkPublix Super Markets - Orlando, FL01/2018 - 05/2018

Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Checked for outdated and overripe grocery items and removed from inventory
Managed timely and effective replacement of damaged or missing products
Stayed current on available products, store promotions and customer service policies to better shoppers
Inspected floor displays, noted missing items and immediately replenished merchandise
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Blocked and faced products on displays and shelves in accordance with company policy
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
Greeted customers and directed to requested products
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
Removed all debris and packaging from boxes and separated for recycling or disposal
Supported promotional plans by updating signage with price changes
Delivered store policy information to patrons at checkout, reducing customer service complaints and calls

AssociateMcDonald's - Kissimmee, FL01/2015 - 10/2017

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
Consistently provided friendly service to promote better customer engagement.
Maintained clean, sanitized and well-organized food preparation zones.
Prepped food items for later use to save staff time during busy hours.
Pleasantly and courteously interacted with customers to deliver quality service.
Performed shift change tasks each day to keep store efficient and neat.
Greeted customers promptly and took orders to keep flow of traffic moving.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assembled food orders while maintaining appropriate portion control.
Promoted customer loyalty by efficiently handling food and service complaints.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Strictly followed all cash, security, inventory and labor policies and procedures.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Processed payments and counted change to complete transactions.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Communicated openly with management team during each shift to promote smooth workflows.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Cross-trained and coordinated scheduling with team members to provide seamless service.
Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Cooked and packaged large batches of food prepared to order or kept hot until needed.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Maintained high standards of customer service in high-volume, fast-paced operations.
Greeted customers, offered assistance and provided knowledgeable support.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
Prepared hot beverages, including coffee and tea according to customer requests.

Education

High School DiplomaWest Orange High School - Winter Garden, FL07/2017

Some College (No Degree): General StudiesWichita Technical Institute - Wichita - Wichita, KS

Resume Overview

Companies Worked For:

Kroger
Target
Publix Super Markets
McDonald's

School Attended

West Orange High School
Wichita Technical Institute - Wichita

Job Titles Held:

Grocery Store Clerk
Overnight Crew Member
Associate

Degrees

High School Diploma
Some College (No Degree) : General Studies

Grocery Store Clerk Resume Example

Resume Score: 80%

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