Grocery Lead Clerk Resume Example
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GROCERY LEAD CLERK
Professional Summary
Experienced Lead Clerk with over 6 years of experience in grocery retail industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic manager/person in charge eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policy and procedures and training in retail sales/customer service. Motivated to learn, grow and excel in retail industy.
Skills
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Work History
Grocery Lead Clerk, 05/2013 to 02/2020
Department Of Defense – Fargo , ND
Department Of Defense – Fargo , ND
- Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Managed, trained and motivated cashiers and grocery floor help to continuously improve knowledge and abilities in the retail customer service field
- Supervised over 15 employees on freight shift, overseeing efficiency of down stacking, stocking and facing
- Worked directly with the manager and assistant manager and other lead clerks in the grocery department to brainstorm and discuss strategy to solve work related issues with employee conflicts and to have our job run smoother
- Promoted positive customer experience and a positive work environment
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Checked product shelves to review for proper price labels and handled price changes when requested by management
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Supported promotional plans by updating signage with price changes
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Checked quality of products and removed defective items
- Completed cycle counts and monthly inventory
- Moved, managed and organized merchandise in freezers and coolers
- Created and constructed product displays to attract customers to new products
- Maintained safe, neat and clean working environment at all times
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Ordered bread products and all frozen, refrigerated and dry goods for following day
- Have knowledge of other departments such as dairy, bread, front end, cashier, self check-out, customer service, deli department and variety department and promptly help out when needed
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
Lead/Persdon in Charge, 05/2013 to 01/2015
Togo's Eatery – City , STATE
Togo's Eatery – City , STATE
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Greeted incoming guests and managed accurate seating based oncustomer desires and server loads.
- Organized and replenished supplies at food stations to optimize team performance.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Restocked salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Manager, 06/2011 to 01/2013
Circle K Corp. – City , STATE
Circle K Corp. – City , STATE
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Trained new employees on proper protocols and customer service standards.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Operated cash register for cash, check and credit card transactions.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Education
Some College (No Degree): Bussness TechnologyRouge Commmunity College - City
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Resume Overview
School Attended
- Rouge Commmunity College
Job Titles Held:
- Grocery Lead Clerk
- Lead/Persdon in Charge
- Manager
Degrees
- Some College (No Degree) : Bussness Technology
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