Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated and energetic individual with customer service, retail, cashier and stocking experience. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in product display, stock rotation and maintaining a safe and clean environment. Dependable with terrific work ethic. Well-organized multitasker, needing very little oversight. Excels working as a part of a dedicated team member.
Skills
Customer service-focused
Friendly demeanor
Time management skills
Multi-tasking ability
Merchandise Organization
Opening and Closing Procedures
Written and oral communication
Product facing
Cleaning skills
Fixing displays
Safety standards and protocols
Assisting customers
Retail Sales
Rotating products
Basic math
Product upselling
Maintaining Store Appearance
Customer Relations
Check cashing
Computer proficiency
Heavy lifting
Coupons and gift cards
Daily transaction summarizing
Excellent customer service skills
Exemplary communication skills
Cash register operations/Drawer Management
Adaptability
Team Contribution
Merchandise Stocking
Loss prevention
Memorization and recall aptitude
Grocery bagging skills
Health code standards
Estimating demand
Updating prices
Employee training
Operating pallet jacks
Refunds and exchanges
Liquor & Tobacco Law Compliance
Written and verbal communication
Good telephone etiquette
Cash report creation
Wire Transfers
Request prioritization
Order taking
Food safety understanding
Work History
08/2019 to 12/2019Grocery Clerk - Grocery BaggerRedner's Markets Inc. | Phoenixville, PA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Educated employees on all job tasks, including register use, merchandising and customer service.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Displayed new stock and rotated existing products.
Received and processed customer payments.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Increased customer loyalty and retention.
Scanned merchandise and bagged using appropriate strategies for different items.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Assisted customers with price checking and finding requested items in store.
Pleasantly greeted customers and provided prompt and courteous service at all times.
Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
Washed floors, walls, coolers and storage shelves.
Collected carts from parking lot and designated returns.
Removed trash, swept and mopped floors for professional appearance.
Maintained safe, neat and clean working environment at all times.
Determined and implemented appropriate productivity, quality and service goals.
Helped customers get groceries to vehicles.
Blocked produce and culled damaged or spoiled pieces.
Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Cleaned and sanitized equipment, tools and work surfaces.
Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Retrieved items for customers and verified prices.
03/2017 to 01/2019Convenience Store ClerkRedner's Markets Inc. | Sinking Spring, PA,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Served needs of more than 10+ customers in busy gas station environment.
Assisted customers with special services, account updates and promotional options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used cash registers and POS systems to request and record customer orders and compute bills.
Counted cash in register drawer at beginning and end of shift.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
Stocked merchandise on display shelves and racks to provide good selection for customers.
Answered questions about store policies and concerns to support positive customer experiences.
Used POS system to enter orders, process payments, and issue receipts.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Checked prices for customers and processed items sold by scanning barcodes.
05/2014 to 12/2015Convenience Store ClerkVoya | Minneapolis, MN,
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Supported promotional plans by updating signage with price changes.
Kept front check out area clean and organized for efficient service.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Checked for outdated and overripe grocery items and removed from inventory.
Educated customers on promotions to enhance sales.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Presented, rotated and date-checked products to maintain company freshness standards.
Scanned merchandise and bagged using appropriate strategies for different items.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
Stocked merchandise on display shelves and racks to provide good selection for customers.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
05/2009 to 05/2014Customer Service Representative Team Lead BiLo Grocery | City, STATE,
Resolved customer service issues using company processes and policies and provided updates to customers.
Greeted customers and listened closely to problems described to determine solutions.
Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
Cross-trained and backed up other customer service managers.
Effective liaison between customers and internal departments.
Responded to customer requests for products, services and company information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Investigated and resolved accounting, service and delivery concerns.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Trained new personnel regarding company operations, policies and services.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Checked for outdated and overripe grocery items and removed from inventory.
Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Unloaded arriving product stock and moved to store display areas.
Labeled products, rotated stock and fronted merchandise for appealing display.
Kept work areas neat, clean and free from debris.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Education
Expected in GED | Wilson High School , Florence, SCGPA:
Expected in 01/2010GED | Paxon Adult Education, Florence, SC, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
