Efficient, multi- skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in many environments.
Dependable, with terrific work ethic and expertise in managing people and working in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers. Effective at facing products, building displays and checking merchandise. Willing to take on any task to help the department run efficiently. Specializing in dairy and general grocery with flexibility to support all departments.
Accomplishments
Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
Promoted to manager/ supervisor within a few months of hire due to exemplary work ethic, outstanding job performance and the ability to diffuse problematic situations.
Received numerous Customer Service Excellence awards, while at Albertsons and Employee of the month once.
Received Employee of the Month twice, while at Walmart
Received Star Employee, while at Sprouts
Skills
Food safety understanding
Price Checking
Customer service-focused
Team Contribution
Merchandise Stocking
Storing Daily Deliveries
Written and oral communication
Product ordering
Cashier experience
Cleaning skills
Operating pallet jacks
Product facing
Merchandise Organization
Product Processing
Department Operations
Opening and Closing Procedures
Grocery Equipment
Retail Sales
Safety standards and protocols
Placing orders
Marking down products
Loading and unloading procedures
Fixing displays
Work History
Grocery Clerk, 02/2019 to 10/2019 New Leaf Community Markets, Inc. – Happy Valley, OR,
Readied items for sales floor stocking by affixing tags and preparing pallets.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Assisted customers with price checking and finding requested items in store.
Removed trash, swept and mopped floors for professional appearance.
Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
Built displays and hung signage for products.
Trained and led team of 4 department team members.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Completed cycle counts and monthly inventory.
Assisted with quarterly inventory counts.
Checked product shelves to review for proper price labels and handled price changes when requested by management.
Overnight Support Manager, 12/2015 to 02/2019 Albertsons Companies – Kelso, WA,
Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives.
Managed organizational business systems and tools to support off-peak operations.
Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
Used forklifts and pallet jacks to move product to correct areas within warehouse.
Trained new associates and provided positive reinforcement when evaluating completed work.
Managed daily operations for night-time staff, including scheduling, workload assignments and coverage.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Conducted nightly inspections of power equipment to promptly identify issues that could cause machinery malfunctions.
Maintained a clean & organized backroom, with bins inventory ready.
Received, unloaded and finalized trucks.
Merchandised features and grocery end-caps.
Worked with the management team to determine overnight operations effectiveness in meeting overall group objectives.
Dairy Manager, 07/2013 to 11/2015 Albertsons Companies LLC – City, STATE,
Restocked cases with new merchandise and removed expired items for proper disposal.
Checked department signage and confirmed proper pricing, making sure sale items accurate.
Answered questions from customers and discussed new products placed in dairy cases.
Handled customer complaints and assisted in finding items.
Performed general housekeeping in dairy department and cleaned and sanitized all work areas.
Ordered product, wrote milk & egg deliveries, and received trucks
Merchandised features and weekly ad change outs
Performed quarterly inventory.
Completed weekly and monthly sales reports.
Overnight Freight Crew Supervisor, 09/2010 to 07/2013 Albertsons Companies LLC – City, STATE,
Supervised personnel working overnight in grocery to support safe operation and maximize productivity efficiencies.
Trained new employees and communicted expectations.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Unboxed product and placed on shelves according to layout and planogram guidelines.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Met incoming trucks and used forklifts to move pallets to staging areas.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Assessed shelves in grocery department to determine which items to replenish or reorder.
Removed all boxes and related trash from sales floor and processed through compactors.
Filled in as Closing Mgr of the store.
Merchandised features and did weekly ad-changeouts.
Education
No Degree: Accounting, Expected in Yavapai College - Prescott, AZ GPA:
High School Diploma: , Expected in 06/1994 Bradshaw Mountain High School - Prescott Valley, AZ GPA:
Certifications
P.L.E Certification at Albertsons & Walmart, for all power equipment. Including: Electric Pallet Jack, Walkie Stacker, Scissor Lift, and Forklift
While at Walmart, I was the trainer for the P.L.E. certifications
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