US Army veteran capable of handling stressful situations whilst maintaining a level of composure and humor. Multiple years in hospitality allows me to flow through multiple tasks smoothly.
Skills
Unparallel people skills
Merchandise organization
Safety standards and protocols
Customer service-focused
Shelf organizing
American Sign Language
Maintaining freshness
Employee training
Work History
02/2020 to Current
Grocery AssociateSpartannash – West Fargo, ND,
Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Stocked shelves to match planogram images and instructions.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Maintained excellent attendance record, consistently arriving to work on time.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Carried out day-day-day duties accurately and efficiently.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2019 to 11/2019
Server and HostBella's Italian Cafe – City, STATE,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
10/2017 to 01/2019
Garden AssociateMaine Only LLC – City, STATE,
Sought out customers to help and offered immediate assistance with locating items and making selections.
Watered plants every [Timeframe] and regularly checked for naturally wilted parts to remove.
Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
Maintained plant health and attractiveness with proper sunlight, water and nutrition.
Restocked shelves with new plants each day and rotated stock for optimal appearance.
Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
Created special clearance racks to move older, out-of-season and less attractive plants quickly.
Kept register drawer accurate by correctly tabulating sales and processing payments.
Removed overgrowth, hazards and debris from common pathways to improve usability.
Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
Safely operated small and large landscaping equipment, such as augers, sprayers and tractors.
Enhanced visibility and improved shapes of trees and bushes with proper pruning.
Rearranged planting beds and flower gardens seasonally.
Cultivated soil and added fertilizer, compost and amendments.
Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
03/2016 to 04/2017
Server and HostO Cocina – City, STATE,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Delivered quality services while maintaining friendly and welcoming environment.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
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