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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

US Army veteran capable of handling stressful situations whilst maintaining a level of composure and humor. Multiple years in hospitality allows me to flow through multiple tasks smoothly.

Skills
  • Unparallel people skills
  • Merchandise organization
  • Safety standards and protocols
  • Customer service-focused
  • Shelf organizing
  • American Sign Language
  • Maintaining freshness
  • Employee training
Work History
02/2020 to Current
Grocery Associate Spartannash West Fargo, ND,
  • Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2019 to 11/2019
Server and Host Bella's Italian Cafe City, STATE,
  • Greeted and maintained relationships with regular customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
10/2017 to 01/2019
Garden Associate Maine Only LLC City, STATE,
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Watered plants every [Timeframe] and regularly checked for naturally wilted parts to remove.
  • Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water and nutrition.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Kept register drawer accurate by correctly tabulating sales and processing payments.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Safely operated small and large landscaping equipment, such as augers, sprayers and tractors.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Rearranged planting beds and flower gardens seasonally.
  • Cultivated soil and added fertilizer, compost and amendments.
  • Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
03/2016 to 04/2017
Server and Host O Cocina City, STATE,
  • Greeted and maintained relationships with regular customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
Expected in
:
Robinson High School - Tampa, FL
GPA:
Expected in 05/2004
GED:
State - ,
GPA:

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Resume Overview

School Attended

  • Robinson High School
  • State

Job Titles Held:

  • Grocery Associate
  • Server and Host
  • Garden Associate
  • Server and Host

Degrees

  • GED

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