Grievance Coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

A grievance procedure is an internal dispute resolution by which an offender may have his grievances addressed. Most collective bargaining agreements include procedures for filing and resolving grievances. ... Grievances are brought to the employee's immediate supervisor. Grievance procedure is a step by step process an employee/inmate must follow to get his or her complaint addressed satisfactorily. In this process, the formal (written) complaint moves from one level of authority to the next higher level. Having a reasonable grievance procedure in the workplace can encourage a thorough, speedy, and satisfactory resolution to any issues highlighted by an inmate in the first instance, helping to avoid lengthy and costly issues As a correctionsl/sergeant I am responsible for resolving daily inmate issues before they expand, incidents or grievances. Ensures that services and programs are delivered to inmates assigned to the unit. Make daily rounds through assign units, talking with staff and inmates, observing operations and interactions between staff and inmates. Develop and maintain a cooperative working relationship. Conduct and attend regular meetings with staff, including correctional officers to gather suggestions to make a unit… Participate in the intake process, collect, organize, and analyze information about individuals through records, test, interviews and professional sources to establishing goals and developing plans. Provide individual and group counseling to assign residents. Review post orders for units, interview unit officers. Prepare progress reports on assign residents and assist administrative and supervisory staff in development of statistical report. Take appropriate action to prevent or diffuse potentially disruptive situations. Meets with the Case Managers to assists with development of individual program plan based on inmate needs, unit missions and objectives. Writing various reports such as incident, offence and Witness. Following and completing all directives given, and working as a team member. Conducting living area searches as well as pat / frisk searches on offenders. Following all company, state and federal laws. Emergence Response Team. Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2017 to Current
Grievance Coordinator Wellpath Oroville, CA,
  • Collect and submit information of Interviewed personnel involved in discrimination and equal rights complaints, outline grievances and mediate conflicts.
  • Monitored complaint procedures to process and review complaints to meet a meaningful resolution.
  • Kept detailed records of interviews and data to meet compliance standards and support future reviews.
  • Investigated civil and equal rights claims in workplace to identify just cases and pursue legally and personally satisfactory results.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with staff and offenders to find workable solutions.
  • Motivated and encouraged offenders members to communicate more openly and constructively with each other.
  • Coordinate with department heads and superviosrd to ensure to ensure a fair and reasonable outcome is achieved.
03/2008 to 09/2017
Countroom Officer/Disciplinary Hearing Officer Ass Whiteville Correctional Facility City, STATE,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected cells and conducted random searches of common areas.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs when assigned to the countoom or units.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • To ensure safety and security by guiding decisions on institutional placement, release decisions, and assigning appropriate duties for the offenders within the housing unit.
07/2000 to 03/2008
Correctional Officer /Sergeant Whiteville Correctional Facility City, STATE,
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Maintained order in building and on grounds of WCFA.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Monitored all disciplinary and medical lockups every 30 minutes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues of offenders.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 05/2017
Bachelor of Science: Criminal Justice
Bethel University - McKenzie, Tennessee,
Expected in 05/2016
Associate of Arts: Criminal Justice
Bethel University - McKenzie, Tennessee,
Expected in 03/2009
Nursing Diploma: Nursing
Tennessee Technology - Whiteville, Tennessee,
Expected in 04/2008
Associate of Science: Surgical Technology
Concorde Technical College - Memphis, Tennessee,
Expected in 05/2002
Associate of Science: General Studies
Jackson State Community College - Jackson, Tennessee,

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Resume Overview

School Attended

  • Bethel University
  • Bethel University
  • Tennessee Technology
  • Concorde Technical College
  • Jackson State Community College

Job Titles Held:

  • Grievance Coordinator
  • Countroom Officer/Disciplinary Hearing Officer Ass
  • Correctional Officer /Sergeant


  • Bachelor of Science
  • Associate of Arts
  • Nursing Diploma
  • Associate of Science
  • Associate of Science

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