Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated Web Designer adept at conceptualizing, designing and maintaining product interfaces to foster exceptional user experiences. Dedicated creator of extremely accessible user interfaces and aesthetically pleasing visual designs. Skilled in generating sites for both desktop and mobile browsers. Combines accepted best practices with creative innovation to produce beautiful and functional results.

Skills
  • UX architecture
  • Web development projects
  • Video File Editing
  • Content Marketing
  • Website optimization
  • Website Navigation
  • Technical Analysis
  • Ad development
  • Data management
  • Adaptability
  • SEM trend knowledge
  • Technical Writing
  • JavaScript
  • HTML
Education
Expected in 06/2017 Bachelor of Science | Psychology University of Central Florida, Orlando, FL GPA:
Expected in 06/2015 Associate of Health | Sciences and Communications Florida International University, Miami, FL GPA:

Fundamentals of Oral Communication, Interpersonal Communications, Skills in Critical Thinking, Intro to Mass Communications, College Algebra, Introduction to Business, Skills in Critical Writing, Understanding Diversity, Principles in Macroeconomics, Psychology

Expected in 10/2021 Certificaiton | UX/UI Design Coursera , , GPA:
Work History
10/2019 to Current Web Designer and Business Consultant Forrester Research, Inc. | Austin, TX,
  • Created complex and profession websites for clients using JavaScript and HTML coding.
  • Digital marketing via social media platforms.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Created aesthetically-pleasing advertisements that complemented products.
  • Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Applied creative expertise to present marketing concepts.
  • Met with customers to present mockups and collect information for adjustments.
  • Designed website layouts, templates and unique branded looks.
06/2017 to 10/2019 Account Manager III Paylocity Corporation | City, STATE,
  • Communicated and delivered memorable customer interaction directly to high revenue clients with critical payroll and HR issues/needs.
  • Handle critical cases from our help desk (Salesforce/Jira) to correct issues within the user interface.
  • Worked in a team based environment (daily upgrades to software/updates to taxes requires staying current on strategies/resolutions).
  • Responsible for resolving new complications with clients as well as proactive follow-ups (Escalated clients =24 hour solution turnaround time & Urgent clients = 4 hour turnaround time).
  • Troubleshooting consists of testing in multiple environments, replicating, and implementing a theory to resolve (this must be tested and confirmed PRIOR to responding to the client).
  • Partnered with different teams to provide resolution accuracy – Departments: Tax, Banking, State /Local Agencies ⁃Extensive payroll advising and walkthrough utilizing zoom meetings and trainings.
06/2015 to 06/2017 Revel POS Trainer Frontier Communications | City, STATE,
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Managed call flow and responded to technical support needs of customers.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Participated in Green Belt projects to better system functionality and company procedures.
  • Learning and Development Trainer for Revel Support.
  • Trained and led technical support teams of more than 20 support specialists.

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Resume Overview

School Attended

  • University of Central Florida
  • Florida International University
  • Coursera

Job Titles Held:

  • Web Designer and Business Consultant
  • Account Manager III
  • Revel POS Trainer

Degrees

  • Bachelor of Science
  • Associate of Health
  • Certificaiton

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