Grants Assistant resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Meticulous Attention to Detail
Database and Client Management Systems
Schedule Management
Research and Analytical Skills
Professional and Courteous
Verbal and Written Communication
Computers and Technology
Document and File Management
Microsoft Office
Strong Organizational Skills
Judgment and Decision Making
Multitasking and Time Management
Payment Distribution
Cleaning and Sanitizing
Administrative Procedures
Writing and Editing
Customer Service
Complex Problem Solving
Highly Efficient and Productive
Employee Communications
Spreadsheet Tracking
Fast Learner
Document Sorting
Appointment Coordination
Multi-Line Telephone Systems
Experience
Grants Assistant, 02/2023 - Current Vibe Credit Union – Southfield, MI,
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Handled incoming calls and directed callers to appropriate department or employee.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Composed, edited and typed complex memos and reports with job-related software.
Call Center Representative, 01/2019 - 06/2023 Vibe Credit Union – West Bloomfield, MI,
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained strong call control and quickly worked through scripts to address problems.
Updated customer accounts, addresses and contact information within call management databases.
Navigated through computer systems to review information and respond appropriately to callers.
Offered resolutions to de-escalate calls and solve customer issues.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Collected deposits or payments and arranged for billing.
Call Center Representative, 09/2021 - 02/2023 Mckee Foods Corp. – Kingman, AZ,
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained strong call control and quickly worked through scripts to address problems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Provided top quality control and eliminated downtime to maximize revenue.
Strengthened customer retention by offering discount options.
Supported sales team members to drive growth and development.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Collected deposits or payments and arranged for billing.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Consulted with customers to resolve service and billing issues.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Offered resolutions to de-escalate calls and solve customer issues.
Navigated through computer systems to review information and respond appropriately to callers.
Updated customer accounts, addresses and contact information within call management databases.
Store Clerk, 12/2020 - 08/2021 Red Paint Creek Trading Post – City, STATE,
Communicated with customers and employees to answer questions or explain information.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Received deliveries, scanned packages and updated orders in internal database.
Located items for customers and helped complete purchases by processing payments with debit card system
Answered phone calls to assist customers with questions and orders.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Processed customer payments quickly and returned exact change and receipts.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Offered customers carry-out service at completion of transaction.
Education and Training
GED: , Expected in 06/2018 - Hays-Lodge Pole High School - Hays, MT GPA:
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