Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
A seasoned Healthcare Executive and Director of Operations driven to provide quality, cost effective care. Prior expertise includes staff development, value-based purchasing, health policy and legislation, operations, leadership and staff development. A verifiable record of achievement in creating, developing, and implementing efficiency strategies and quality improvement process plans resulting in increased revenues, decreased costs, and improved patient care quality. Greatest strengths include the ability to create, foster, support, and maintain environments across organizations and entities, collecting information, identifying barriers, resolving issues, and ensuring achievement of goals. Recognized for the ability to develop and foster training and development and mentoring at both the line staff and leadership levels, translation of organizational vision and mission into division-level strategy in order to meet and exceed financial, quality, and organizational benchmarks. Continuous communication with senior leadership regarding operations, performance, and productivity gains. Consistently displayed a winning attitude and accepted accountability in order to consistently exceed performance goals and expectations.

Skill Highlights
  • Knowledge of HMOs, Medicare, APA
  • Patient-focused care
  • Strong work ethic
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
  • Strong planning skills
  • Interpreting instruction
  • Maintains strict confidentiality
Core Accomplishments
Diverse Market/Industry Knowledge:
Possess broad knowledge and experience in workforce development, nursing, and allied health professions as evidenced by the various numbers of different service lines assigned. Managed the operations of the highest revenue-producing service lines in the hospital, including Orthopedics, Neurology, Cardiovascular, Gastroenterology, Rehabilitation, and Critical Care Services, as well as lower revenue producing service lines such as Fitness and Emergency Services. All service lines produced significant revenue. Handled all functions related to the design, development and implementation of a Blue Cross Blue Shield Cardiovascular Center of Excellence, meeting and exceeding the door-to-balloon benchmark, improving quality, and therefore increasing reimbursement.
Project Management:
Working closely with the Alabama Board of Nursing, created and directed the implementation an in-house IV Access Team, which resulted in a savings of $200,000 in the first year by eliminating the need for contract vendor services for insertions of Peripherally Inserted Central Catheters (heretofore referred to as PICC lines).Designed, and directed the implementation of a Rapid Response Team to improve quality outcomes for failure-to-rescue patients. Failure to rescue decreased by 20% within the first year of implementation. Created, facilitated, and directed the implementation of a Fast-Track Service located within the Emergency Department for the treatment of non-emergent conditions, decreasing overall wait times, improving patient and physician satisfaction in the Emergency Department, and increasing revenues by 25% within the first year of implementation. Devised and facilitated the development and construction of a Critical Care Tower expansion, two Emergency Department expansions, and an Ortho/Neuro Tower expansion, adding 80 additional beds.
Professional Experience
Graduate Teaching/Research Assistant, 07/2010 to 06/2010
Ucla HealthIrwindale, CA,
  • Launched, managed and offered guidance for the Team Project for the Healthcare Leadership Certificate Program as part of the UAB Center for Continuing Education.
  • Streamlined each inter-disciplinary team's final project to be presented to the UAB Health System Senior Leadership Team.
  • Created, with the Professor, the course outline and course content; conducted lectures, developed a grading rubric, developed a peer evaluation tool, completed grading and evaluations of the final projects for the Doctoral-level Macro-environmental Analysis. 
  • Created, with the Professor, the development of the course outline and course content, conducted lectures, developed and tabulated a peer evaluation tool, completed grading and evaluations of the final projects for the Master's-level Introduction to Health Care Systems and Health Care Marketing courses. 
  • Assisted faculty in the graduate health administration program by delivering lectures, mentoring class exercises and projects, and assisting with grading and class preparation for in-class, online, and blended classes.
Administrative Director, 04/2007 to 01/2008
Keurig Dr PepperMayfield, KY,
  • Accountable for Critical Care and Emergency Services, including overall customer satisfaction, additionally including the Staffing Functions for the hospital.
  • Managed team of nine professionals. 
  • Strengthened company's business by developing and implementing the IV Access team, which saved the company $200,000, and the Rapid Response Team, which reduced failure to rescue by 20% in the 1st year.
  • Generated new business through the facilitation of the Emergency Room and Critical Care Tower expansions, adding 80 beds.
  • Created new revenue streams through spearheading the Emergency Department Fast-Track Service, reducing left-without-being-seen numbers by 25% within the 1st year.
  • Reorganized negotiations with vendors to negotiate pricing for critical care and emergency service supplies.
  • Active member of the Alabama Emergency Services Management Association, and the Birmingham Regional Emergency Medical Services System (BREMSS) to improve emergency services in the Birmingham metropolitan area and throughout the state of Alabama.
  • Regularly served as Administrator-on-Call.
  • Had to leave after short tenure due a serious medical condition.
Administrative Service Line Director, 11/2005 to 02/2007
Aew Capital ManagementBoston, MA,
  • Directed the day-to-day operations of multiple, high revenue-producing service lines including cardiovascular, orthopedics, neurology, inpatient physical therapy, outpatient physical therapy, rehabilitation, and the fitness center.
  • Managed team of eleven professionals. 
  • Spearheaded cross-functional initiative to be recognized as a Blue Cross Blue Shield Cardiac Center of Excellence.
  • Generated new business through worked closely with the Medical Directors of each assigned service line to improve quality as well as patient and physician satisfaction.
  • Served on the implementation team of the South Tower, expanding the Emergency Department and the Ortho/Neuro patient care units.
  • Ensured negotiation with vendors to efficiently provide supplies, equipment, and service for all assigned cost centers.
  • Consulted on the Magnet Designation Application Team.
  • Regularly served as Administrator-on-Call.
Director Human Resources, 2005 to 11/2005
Axos BankOverland Park, KS,
  • Served as the Corporate Human Resources Director at the corporate office of a 4-hospital system.
  • Developed, recommended, and implemented recruitment and retention initiatives across the health system.
  • Was asked to transfer to Trinity Medical Center during a re-organization to serve as the hospital HR Vice President representing the interests of Baptist Health Systems.
  • Managed the transition of Baptist-Montclair Medical Center to Trinity Medical Center during the joint venture between Baptist Health System and Triad Health System, ensuring that employees were kept whole.
  • Consultant to Trinity Medical Center leaders, managers, and staff in all Human Resources related issues.
  • Identified as the hospital representative in all legal matters related to staff.
  • Served on the Ethics, Risk Management, and Nurse Executive committees.
Assistant Vice President, 04/2004 to 11/2004
Protective Life Insurance CompanyCity, STATE,
  • Produced, initiated, and managed the implementation of recruitment and retention initiatives for employees across the US from the home office in Birmingham
  • Managed team of six professionals.
  • Strengthened company's business by introducing and directing the implementation of nationwide employee engagement initiatives.
  • Strengthened company's business by developing metrics for data analysis utilizing SPSS software.
  • Created employee recognition and celebration activities.
  • Spearheaded a large-scale national work-force reduction, including determining early retirement options and severance packages, resulting in a 44% increase in revenue. 
  • Had to leave after short tenure because was critically injured.
Human Resources Manager, 01/2002 to 04/2004
University Of Alabama At Birmingham HospitalCity, STATE,
  • Managed the day-to-day operations of the Human Resources Department of the largest single employer in the state of Alabama, with fifteen direct reports.
  • Headed implementation of various workforce recruitment, retention, and employee engagement initiatives.
  • Initiated and launched the on-line application process.
  • Generated new business through directing and  managing the roll-out of the Fast-Track RN hiring process and the RN Clinical Ladder project.
Nurse Recruiter/Chief Retention Officer/Nurse Director/Education Consultant, 08/1995 to 2002
Brookwood Medical CenterCity, STATE,
Education Consultant:
  • Strengthened company's business by leading orientation for all newly hired employees.
  • Spearheaded cross-functional initiative to achieve provision of continuing education and mentoring for all Med-Surg Nurses, as well as all new equipment and processes.
  • Served as Chair of the Documentation Committee, reviewing and approving all documents used throughout the hospital used throughout the hospital to ensure consistently and compliance with all regulatory agency requirements.
  • Served on the initial computerized MAR team to develop, implement, and provide staff training and mentoring.
  • Guided the development of competency assessments with metrics to ensure a competent workforce.
  • Decreased nursing vacancy rates during a nursing shortage 35% in one year through restructure of nurse recruitment business line.
  • Designed and taught an RN re-entry course for nurses returning to the workforce following prolonged absences, and did the same for the patient care technician course.

Nurse Director:

  • Managed the day-to-day operations of the Ortho, Neuro, GI/GU, and Gastroenterology Lab Patient Care Units.
  • Managed team of nine professionals.
  • Spearheaded cross-functional initiative working closely with physicians, hospital senior administration, and outcomes management to ensure quality and patient safety.
  • Achieved a turnaround of patient satisfaction scores from the lowest in the hospital (44%) to the highest (90%) as well as physician satisfaction scores from the lowest (35%) to the highest (94%) within two years of reorganizing the department.
  • Managed all hiring and discipline decisions for each assigned patient care unit.
  • Chaired the JCAHO Patient Safety Committee, ensuring patient safety and quality care.
  • Served on the Ethics committee.
  • Recipient of the 2000 TENET Gold Key Award for Outstanding Leadership.
  • Voted 1997 Brookwood Hospital Nurse leader of the year

 Nurse Recruiter/Chief Retention Officer:

  • Strengthened company's business by introducing and launching the first Nurse Recruitment Department dedicated to the recruitment and retention of RNs at the hospital.
  • Spearheaded cross-functional initiative to achieve implementation of various recruitment, retention, and employee engagement initiatives that were adopted by TENET system-wide.
  • Created and facilitated employee recognition and celebration initiatives.
  • Developed, launched, and oversaw implementation of the formal Nurse Preceptor Program.
  • Served on the Ethics committee.
  • Served as the co-chair of the TENET 100 Leadership Development Committee.
Ph.D.: Health Services Administration, Expected in 2015
University of Alabama at Birmingham - Birmingham, AL
  • Health Services Administration
  • Coursework in Healthcare Management
  • Health Information Administrator (RHIA) coursework
  • Coursework in Business Administration
  • Full Fellowship UAB School of Health Professions PhD Program - 2010
  • Inducted into the Golden Key Graduate Honor Society - 2015
Master of Science: Health Administration, Expected in Spring 2005
University of Alabama at Birmingham - Birmingham, AL
  • Health Services Administration
  • Coursework in Healthcare Management
  • Health Information Administration coursework
  • Coursework in Business Administration
  • Recipient of 2005 Dean's Merit Scholarship
  • Graduated Summa Cum Laude
Bachelor of Science: Allied Health Management, Expected in Spring 2000
University of Alabama at Birmingham - Birmingham, AL
  • Allied Health Management
  • Coursework in Healthcare Management
  • Coursework in Business Administration
Associate of Applied Science: Nursing, Expected in 1983
St. Vincent's Hospital School of Nursing Spring Science of Nursing (RN) - Birmingham, AL
Registered Nurse
  • Consultant
  • Leadership
  • Leadership Development
  • Project Management

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School Attended

  • University of Alabama at Birmingham
  • University of Alabama at Birmingham
  • University of Alabama at Birmingham
  • St. Vincent's Hospital School of Nursing Spring Science of Nursing (RN)

Job Titles Held:

  • Graduate Teaching/Research Assistant
  • Administrative Director
  • Administrative Service Line Director
  • Director Human Resources
  • Assistant Vice President
  • Human Resources Manager
  • Nurse Recruiter/Chief Retention Officer/Nurse Director/Education Consultant


  • Ph.D.
  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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