Graduate Services Coordinator resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Seasoned administrative assistant at NC State with 5 years of experience supporting students and faculty. Strong history of managing a high-volume workload, while offering support to program directors. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
Student Records Management
Job Prioritizing
Email Correspondence
Time Management
Business Correspondence
Administrative Duties
Program Follow-Up and Assessment
Proficient in Microsoft Office Word/Excel/PowerPoint, Google Docs/Sheets/Slides
Effective customer service skills and problem resolution skills
Meticulous attention to detail, strong interpersonal and communication skills, and excellent time management
Work History
Graduate Services Coordinator, 04/2021 to Current Catholic Health Initiative – Ooltewah, TN,
Provided administrative support to the Director of Graduate Programs (DGP) in English and the Directors of the MFA and MS programs
Handled correspondence and communications for the DGP
Maintained all records for students in MA, MFA, and MS programs (directed readings courses, capstone projects, transfer credits, etc.) and also for the CHASS graduate certificate in Digital Humanities
Managed application review process: served as primary information source for applicants; created and maintained applicant spreadsheets for all programs and concentrations; coordinated review of applications by admissions committees and subsequent reporting
Provided administrative support to the Graduate Studies Committee, including research and data gathering as needed
Assisted with surveys of students, graduates, and faculty for purposes of program review and assessment
Maintained pivot tables for graduate courses to reflect the number of graduate sections and enrollments offered per semester
Provided administrative support to the English Department Graduate Association (AEGS) and Technical Communication Association(TCA)
Registered students for courses, make course and schedule changes for all graduate students and assisted students with questions, issues and concerns
Monitored and communicated ETD deadlines to MFA faculty and students, capstone deadlines to MA and MS Faculty and students, enrollment and graduation deadlines to all programs
Oversaw and communicated regarding the departmental peer mentoring program
Maintained program listservs/groups and departmental graduate program website
Created and executed social media strategies determined by the DGP and the department
Reviewed and updated program publicity materials, curriculum guidelines and other informational pieces for faculty, students, and applicants, creating new materials as needed
Instructed grad students on creation of Plan of Work; Monitors PoWs for currency and program requirements; monitored departmental and grad school approvals for graduation
Managed TA hiring by providing all information needed for CHASS HR to complete the graduate teaching assistant hiring actions for the department, contacts teaching assistants and obtained completed hiring paperwork, assigned cubicles and desks for teaching assistants, distributed and maintained cubicle keys, arranged mailboxes and maintained accurate files on all graduate students in accordance with NCSU and departmental policies and procedures
Monitored residency classification and progress for out of state graduate students to comply with grad school regulations on awarding tuition remission for out of state students
Coordinated office coverage with other Student Services positions as needed
Project CATCH Junior
Associate, 01/2021 to 05/2021 Salvation Army – City, STATE,
Researched, planned, monitored Circle of Children group activities
Completed Child Abuse prevention trainings
Coordinated with team members to discuss case progress
Case management: contacted clients weekly, filled out appropriate paperwork to satisfy client
needs
Office Assistant, 08/2018 to 04/2021 North Carolina State – City, STATE,
Organized files, developed/edited spreadsheets and word documents shredded and scanned documents
Manipulated high-level and confidential data
Filed and organized departmental human resources and financial files
Processed Financial Services Requests independently including collecting proper documentation, signatures, and submission to the Business Office
Input and managed vendor submission for approval, ID verification, name and address updates
Entered and submitted multi-level processing payments for current faculty members
Completed departmental check deposits; prepared electronic deposit form, completed departmental log, and followed College policy to submit deposit
Purchased, reconciled, and delivered departmental purchases
Utilized high level of professionalism and confidentiality to correspond with faculty, staff, and administrators throughout the English department
Worked daily with Google Drive, Word, and Excel
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Completed clerical tasks such as filing, copying and distributing mail.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Managed multiple projects simultaneously using organizational and analytical skills.
Education
Bachelor of Arts: Psychology And Social Work, Expected in 05/2021 North Carolina State University - Raleigh, NC, GPA:
Associate of Arts: , Expected in 07/2019 Central Piedmont Community College - Charlotte, NC, GPA:
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