Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic self motivated and quick learner offering wealth of experience in customer service, project implementation, documentation and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete any task.

  • Customer service
  • Reference assistance
  • Communications
  • Project organization
  • Analysis and critical thinking
  • Hardware and software monitoring
  • Network systems installation
  • Infrastructure planning
  • Program installations
  • Data backups
  • Technical Support
  • Course material creation
  • Learning strategies
  • Troubleshooting
  • Software upgrades
  • Computer assistance
  • Organization
  • Problem resolution
  • Team Bonding
  • Network security oversight
  • Network repairs and maintenance
  • Effective communication
  • System upgrades
  • Technical Analysis
  • Documentation Management
  • Project Management
  • Implementation support
  • Training program development
  • Web app development
  • Technical documentation development
Work History
Graduate Reference Assistant: , 08/2019 - Current
Virginia Tech University Library City, STATE,

Providing quick, correct, and professional answers for basic to intermediate inquiries

using online resources.

Educating Patrons about research methods, proper citation and the use of reference


Answering general, business and personal research projects questions.

Offering suggestions and advice to patrons how to use the Library effectively.

Courteously helps patrons select and locate materials.

Assisting with the basic use and navigation of computing resources.

Efficiently and accurately helping patrons with the use of office and computer equipment

like copiers, scanners and Printers.

Answering reference questions through telephone, email and chats.

Information Support Officer , 08/2007 - 10/2016
Road Transport And Safety Agency City, STATE,

Configured and deployed new and refurbished workstations, laptops and

peripheral equipment

Installed, troubleshot, repaired, updated and maintained workstations and


Installed, configured, maintained and troubleshot peripherals including

printers, copiers, scanners, external drives, monitors and other peripheral


Provided guidance on removal/disposal of non-functional equipment

Managed all servers on system maintenance and functionality

Provided software and system troubleshooting and support

Installed, maintained, troubleshot, and updated operating systems

and user applications

Proactively scheduled software upgrades and patching

Ensured that all software on equipment was licensed and kept record of licenses

Tracked license and support contracts to include notification of renewal

timeframe to management

Monitored network to ensure network functionality and availability to all

system users

Monitored and reported network performances and provided network

performance statistics and reports

Deployed company LAN, WAN, servers and workstations

Configured Routers and Switches

Installed, maintained, troubleshot, and repaired cabled, wireless and other

network infrastructure

Supported existing/new server/s and administered access rights for all users

Administrated and Managed RAN (Radio Access Network) MOTOROLA

Maintained local and server based anti-virus software

Managed and administered Cyberom and TMG

Informed and trained users and management on how to adhere to security ICT


Managed and administered access control system

Ensured computer is set up prior to new employee start date and any related


Handled the relocation of computer equipment because of office or personnel


Set up new user accounts and email accounts

Troubleshot and repaired user accounts and email accounts

Reset user passwords

Provided support in Microsoft products such as Windows operating system,

Excel, Word and PowerPoint to users

Managed and monitored Help desk

Participated in research and recommendation of improved infrastructure

processes and technologies to include growth planning

Provided procurement assistance including, researched solutions, engaged

with potential vendors, made recommendations for product purchases and

evaluation of bids

Tested new equipment and applications and provided complete feedback

Worked directly with vendors in scheduling of repairs and maintenance

Requested and evaluated services with vendors and service providers

Worked with ISP and other outside vendors in ensuring dependable operations

Worked with vendors and vendor supplied systems to track service requests

through to completion

Trained new and current employees on computer software and ICT systems

Created material and presentations for trainings and reports

Assessed user capacity and suggested training and areas in need of


Created and maintained inventory of hardware, software and peripheral


Developed, maintained and rolled out documentation of processes,

procedures, and troubleshooting guides

Monitored and reported ICT expenses

Prepared operating budgets based on estimated and actual expenditures for ICT

systems and support needs.

Website administration

Performed System backups

Documentation Officer, 02/1999 - 08/2007

Selected and ordered UNESCO’s publication for

documentation center as well as on behalf of other

institutions within the country.

Retrieved and distributed UNESCO documents and publications

Accessed, Cataloged and classified information for easy retrieval

Liaised with other documentation centers and archives

Answered and distributed UNESCO questionnaires in the country

Liaised with UNESCO and other related International organizations and

national commissions of member states

Prepared abstracts and reviews from UNESCO publication and research

already carried out in each of the UNESCO’s field of competence

Provided Audio Visual facilities in the documentation center on UNESCO’s


Produced videos

Produced reports

Organized and planned for the Agriculture and commercial show and other


Installed software

Created and managed database

Assisted members of staff in the use of computers and troubleshooting

any other hardware and office machines

Master of Arts: Instruction And Design Technology , Expected in 12/2020
Virginia Tech University - Blacksburg, VA,
Bachelor of Science: Computing And Information Systems , Expected in 12/2006
London Metropolitan University - London,
: Network Security, Expected in 03/2013
UTL Technologies - India,
  • Received Commonwealth

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School Attended

  • Virginia Tech University
  • London Metropolitan University
  • UTL Technologies

Job Titles Held:

  • Graduate Reference Assistant:
  • Information Support Officer
  • Documentation Officer


  • Master of Arts
  • Bachelor of Science

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