Versatile, efficient management professional skilled in tackling administrative and patient-oriented tasks in a fast-paced environment by bringing comprehensive background in office and personnel management.
Skills
55 WPM
Multi-tasking and Prioritizing
Professional Integrity
Conflict-Resolution/Problem-Solving
Excellent Communication and Interpersonal Skills
Meticulous Attention to Detail
Education
University of KentuckyLexington, KYExpected in 2015 ā āMaster of Social Work :Clinical Social Work and Integrated Behavioral Health - GPA:
Eastern Kentucky UniversityRichmond, KYExpected in 2013 ā āBachelor of Science:Psychology - GPA:
Eastern Kentucky UniversityRichmond, KYExpected in 2013 ā āBachelor of Science:Psychology - GPA:
Certifications
Work History
Lakeland University - Graduate Hall Director Neenah, WI, 05/2013 - 04/2016
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Recruited, hired, trained and coached on average of 8 new employees per year.
Established and maintained systems that safely met residents' needs.
Interpreted and communicated new or revised policies to staff.
Reviewed resident survey information to prioritize areas of improvement.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Routinely collaborated with department directors to correct problems and improve services.
Assisted in resolving and satisfying resident requests and internal operational issues.
Analyzed resident and staff feedback to identify opportunities for staff recognition as well as areas for improvement.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.
Communicated relevant concerns and
emergency information to residentās families and medical personnel.
Site supervised volunteers and kitchen
staff.Ā
Provided on-call services, emergency
response, and conflict resolution mediation.
Diligently implemented safety policies and procedures.
Verified resident attendance to meals as
a health and safety check.
Assisted residents with
operation of facility amenities and participation in activities.
Facilitated recreational activities for
residents and tours for families, as needed.
Distributed marketing materials to
potential clients and orientation packets to new residents.
Performed other duties as requested by
the executive director or assistant director.
Precisely completed appropriate claims paperwork, documentation and system entry.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
UK Health Care At Turfland - Department Of Family And Community Medicine - Intern - Integrated Behavioral Health City, STATE, 2015 - 07/2015
Skillfully developed departmental goals, objectives,
standards of performance, policies and procedures for new integrated behavioral health program.Ā
Led the planning and achievement of goals and
objectives consistent with the clinic's mission and philosophy.
Developed a system of staff communication that ensured
proper implementation of treatment plans and comprehensive patient care.
Encouraged creative thinking, problem solving, and
empowerment as member of of the quality improvement team to improve morale and
teamwork.
Routinely collaborated with department managers to
correct problems and improve services.
Facilitated an on-going assessment of patient/family
needs and implementation of interdisciplinary team care plan.Ā
Investigated and reported issues relating to patient
care or conditions that might hinder patient well-being.Ā
Cooperated and communicated effectively with
physicians to ensure patient satisfaction and compliance with set standards.
Participated in monthly patient case conferences,
in-services and staff meetings to advocate for patients and facilitate good
communication.Ā
Continually improved knowledge, skills and performance
based on feedback and self-identified professional developmental needs.
Provided brief intervention using
evidence-based techniques such as behavioral activation, motivational
interviewing, cognitive behavioral therapy, or other relevant skills.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Professionally and courteously verified appointment times with patients.
Renewal House - Intern - Children's Program City, STATE, 04/2014 - 07/2014
Counseled individuals and families to develop skills and strategies regarding mental health, substance misuse, physical abuse and rehabilitation issues.
Attended trainingsĀ in substance misuse, co-occurring disorders, and trauma-focused modalities
Assisted in the coordination of all mental health support services provided by the team
Developed and maintained cooperative working relationships with agencies and organizations interested in aiding substance misuse rehabilitation agency
Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children
Attended all program staff meetings, treatment reviews, and other agency meetings as necessary
Interviewed clients, reviewed records, and conferred with other professionals
Abided by the laws of confidentialityĀ
Maintained individual client treatment files in accordance with agency policies and procedures
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