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Graduate Hall Director Resume Example

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GRADUATE HALL DIRECTOR
Professional Summary
Versatile, efficient management professional skilled in tackling administrative and patient-oriented tasks in a fast-paced environment by bringing comprehensive background in office and personnel management.
Skills
  • 55 WPM
  • Multi-tasking and Prioritizing
  • Professional Integrity
  • Conflict-Resolution/Problem-Solving
  • Excellent Communication and Interpersonal Skills
  • Meticulous Attention to Detail
Work History
Graduate Hall Director06/2013 to 05/2016
University of Kentucky Office of Residence Life – Lexington, KY
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Recruited, hired, trained and coached on average of 8 new employees per year.
  • Established and maintained systems that safely met residents' needs.
  • Interpreted and communicated new or revised policies to staff.
  • Reviewed resident survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department directors to correct problems and improve services.
  • Assisted in resolving and satisfying resident requests and internal operational issues.
  • Analyzed resident and staff feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.

Weekend Manager02/2016 to 08/2016
Ashland Terrace Retirement Home – Lexington, KY
  • Communicated relevant concerns and emergency information to resident's families and medical personnel.
  • Site supervised volunteers and kitchen staff. 
  • Provided on-call services, emergency response, and conflict resolution mediation.
  • Diligently implemented safety policies and procedures.
  • Verified resident attendance to meals as a health and safety check.
  • Assisted residents with operation of facility amenities and participation in activities.
  • Facilitated recreational activities for residents and tours for families, as needed.
  • Distributed marketing materials to potential clients and orientation packets to new residents.
  • Performed other duties as requested by the executive director or assistant director.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Intern - Integrated Behavioral Health 01/2015 to 08/2015
UK Health Care at Turfland - Department of Family and Community Medicine – Lexington, KY
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures for new integrated behavioral health program. 
  • Led the planning and achievement of goals and objectives consistent with the clinic's mission and philosophy.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Encouraged creative thinking, problem solving, and empowerment as member of of the quality improvement team to improve morale and teamwork.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. 
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. 
  • Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.
  • Participated in monthly patient case conferences, in-services and staff meetings to advocate for patients and facilitate good communication. 
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Provided brief intervention using evidence-based techniques such as behavioral activation, motivational interviewing, cognitive behavioral therapy, or other relevant skills.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Professionally and courteously verified appointment times with patients.

Intern - Children's Program 05/2014 to 08/2014
Renewal House – Nashville, TN
  • Counseled individuals and families to develop skills and strategies regarding mental health, substance misuse, physical abuse and rehabilitation issues.
  • Attended trainings in substance misuse, co-occurring disorders, and trauma-focused modalities
  • Assisted in the coordination of all mental health support services provided by the team
  • Developed and maintained cooperative working relationships with agencies and organizations interested in aiding substance misuse rehabilitation agency
  • Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children
  • Attended all program staff meetings, treatment reviews, and other agency meetings as necessary
  • Interviewed clients, reviewed records, and conferred with other professionals
  • Abided by the laws of confidentiality 
  • Maintained individual client treatment files in accordance with agency policies and procedures


Education
Master of Social Work : Clinical Social Work and Integrated Behavioral Health2015University of Kentucky- Lexington, KY
Bachelor of Science: Psychology2013Eastern Kentucky University- Richmond, KY
Bachelor of Science: Psychology2013Eastern Kentucky University- Richmond, KY
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Resume Overview

Companies Worked For:

  • University of Kentucky Office of Residence Life
  • Ashland Terrace Retirement Home
  • UK Health Care at Turfland - Department of Family and Community Medicine
  • Renewal House

School Attended

  • University of Kentucky
  • Eastern Kentucky University

Job Titles Held:

  • Graduate Hall Director
  • Weekend Manager
  • Intern - Integrated Behavioral Health
  • Intern - Children's Program

Degrees

  • Master of Social Work : Clinical Social Work and Integrated Behavioral Health 2015
    Bachelor of Science : Psychology 2013
    Bachelor of Science : Psychology 2013

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