Graduate Hall Director Resume Example
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GRADUATE HALL DIRECTOR
Professional Summary
Versatile, efficient management professional skilled in tackling administrative and patient-oriented tasks in a fast-paced environment by bringing comprehensive background in office and personnel management.
Skills
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Work History
Graduate Hall Director06/2013
to 05/2016
Lakeland University – Neenah , WI
Lakeland University – Neenah , WI
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Recruited, hired, trained and coached on average of 8 new employees per year.
- Established and maintained systems that safely met residents' needs.
- Interpreted and communicated new or revised policies to staff.
- Reviewed resident survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Routinely collaborated with department directors to correct problems and improve services.
- Assisted in resolving and satisfying resident requests and internal operational issues.
- Analyzed resident and staff feedback to identify opportunities for staff recognition as well as areas for improvement.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.
Weekend Manager02/2016
to 08/2016
Vpne Parking Solutions – Weymouth , MA
Vpne Parking Solutions – Weymouth , MA
- Communicated relevant concerns and emergency information to resident's families and medical personnel.
- Site supervised volunteers and kitchen staff.
- Provided on-call services, emergency response, and conflict resolution mediation.
- Diligently implemented safety policies and procedures.
- Verified resident attendance to meals as
a health and safety check.
- Assisted residents with operation of facility amenities and participation in activities.
- Facilitated recreational activities for residents and tours for families, as needed.
- Distributed marketing materials to
potential clients and orientation packets to new residents.
- Performed other duties as requested by
the executive director or assistant director.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Intern - Integrated Behavioral Health 01/2015
to 08/2015
UK Health Care At Turfland - Department Of Family And Community Medicine – City , STATE
UK Health Care At Turfland - Department Of Family And Community Medicine – City , STATE
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures for new integrated behavioral health program.
- Led the planning and achievement of goals and objectives consistent with the clinic's mission and philosophy.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Encouraged creative thinking, problem solving, and empowerment as member of of the quality improvement team to improve morale and teamwork.
- Routinely collaborated with department managers to correct problems and improve services.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.
- Participated in monthly patient case conferences, in-services and staff meetings to advocate for patients and facilitate good communication.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
-
Provided brief intervention using
evidence-based techniques such as behavioral activation, motivational
interviewing, cognitive behavioral therapy, or other relevant skills.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Professionally and courteously verified appointment times with patients.
Intern - Children's Program 05/2014
to 08/2014
Renewal House – City , STATE
Renewal House – City , STATE
- Counseled individuals and families to develop skills and strategies regarding mental health, substance misuse, physical abuse and rehabilitation issues.
- Attended trainings in substance misuse, co-occurring disorders, and trauma-focused modalities
- Assisted in the coordination of all mental health support services provided by the team
- Developed and maintained cooperative working relationships with agencies and organizations interested in aiding substance misuse rehabilitation agency
- Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children
- Attended all program staff meetings, treatment reviews, and other agency meetings as necessary
- Interviewed clients, reviewed records, and conferred with other professionals
- Abided by the laws of confidentiality
- Maintained individual client treatment files in accordance with agency policies and procedures
Education
Master of Social Work : Clinical Social Work and Integrated Behavioral Health2015University of Kentucky-
City,
State
Bachelor of Science: Psychology2013Eastern Kentucky University-
City,
State
Bachelor of Science: Psychology2013Eastern Kentucky University-
City,
State
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Resume Overview
School Attended
- University of Kentucky
- Eastern Kentucky University
Job Titles Held:
- Graduate Hall Director
- Weekend Manager
- Intern - Integrated Behavioral Health
- Intern - Children's Program
Degrees
- Master of Social Work : Clinical Social Work and Integrated Behavioral Health 2015
Bachelor of Science : Psychology 2013
Bachelor of Science : Psychology 2013
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