Graduate Admissions Advisor resume example

As University Development Director, I built awareness of online academic programs for Grand Canyon University, within Dallas, Texas. I focused on building relationships with businesses, organizations, and community colleges to expand our reach to prospective students. I also took an active role in recruiting and supporting students through the admissions process. My purpose was to guide them on the right path towards a successful online learning experience.
• Worked remotely within Dallas, Texas territory.
• Dallas Independent School District Approved Vendor.
• Managed and implements strategies to increase prospective students.
• Cold called key decision makers at prospective businesses/organizations/community colleges to build relationships and create a pipeline of prospective students.
• Created and executed event/activity plans, which includes conducting informational and prospective student presentations.
• Counseled students on the enrollment process from lead generation through first few classes.
• Maintained and grows inquiry and account databases.
• Utilized CRM systems and Salesforce in support of new student enrollment goals,
• Served as the external "face" in Texas of the university.

As Success Coach, I advised teams across ASU and ensured students had access to necessary resources and tools that guided and motivated them to reach their full potential. This was accomplished by building and maintaining relationships with a focus on goal setting, overcoming obstacles, and achieving success.

• Engaged in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coached students on developing a plan to achieve their academic and career goals.
• Provided high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment.
• Provided support for student accountability and success.
• Worked to build student knowledge, skills, attitudes and beliefs that support success.
• Identified areas for growth and opportunity and creates a personal development plan.
• Worked collaboratively and promotes the discovery process for problem solving.
• Provided guidance and mentorship to new coaches.
• Invested in students’ success and reflected commitment by answering phone calls, responding to voice or emails messages, texts or chat within the Jessicae business day, and staying beyond regular business hours if needed.
• Worked with internal and external departments in a positive and proactive manner.
• Monitored student engagement via dashboards and implements interventions as prescribed.

As Enrollment Advisor, I was responsible for enrolling online undergraduate and graduate students regarding enrollment and degree completion requirements. In addition, I enrolled students for the University's online graduate and undergraduate certificate programs. I had the opportunity to work with and assist in various projects as it relates to transfer and special status students, withdrawal of students, ranking of students, and the confidentiality of student records.

• Developed academic plans for degree or certificate completion following established guidelines.
• Custodian of student prospect contact records consisting of student information, student enrollment and attendance according to objectives.
• Performed appropriate follow up by contacting potential and/or current students by telephone and email.
• Month over Month Top Customer Satisfaction Performer.
• Conferred with other employees to formulate and explain course credit policies and admission requirements.
• Counseled students on progress towards graduation, course selection and career decisions.
• Increased student successful completion rate month over month- Averaged 20+ students per month.