Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Goal-oriented academic account executive, offering 7 years of successful higher education experience. Dedicated entrepreneurial leader with a focus on online advising, recruiting, and coaching. Demonstrated ability connecting with students and organizations to develop plans for academic success.

Skills
  • Higher Education Admissions and Academic Counseling
  • Higher Education Onine Recruitment
  • Effective Public Presentation and Communication
  • Success Coaching and Mentoring
  • Team Leadership and Training
  • Project Management
  • Conflict Resolution
  • Customer Service
  • Database Administration
  • Organizational Management
Education and Training
Oakland University Rochester, MI Expected in 08/2010 Bachelor of Integrated Studies : Communications - GPA :
Abilene Christian University Abilene, TX Expected in 05/2022 Master of Education : Higher Education- Student Affairs Leadership - GPA :
Experience
Suny Plattsburgh - Graduate Admissions Advisor
Plattsburgh, NY, 05/2020 - Current

As Graduate Admissions Advisor, my primary objective is to enroll qualified students into academic programs for Abilene Christian University Online. I also take an active role in supporting students through the admissions process. My purpose is to guide them on the right path towards a successful online learning experience.

  • Conducts student conversations and appointments to identify educational goals and disseminate program information to potential students.
  • Advises potential students about enrollment, transferability and applicability of previous education, program options, requirements and progress.
  • Provides information on university policies, practices and rules, by using judgment and discretion.
  • Assists potential students regarding financial obligations in partnership with university financial staff.
  • Uses professional knowledge and perspective to relate new and potential students to establish professional rapport and add to the student experience.
  • Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies
  • Identifies potential barriers within the student enrollment process and initiates steps resulting in resolution.
  • Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Amarillo College - University Development Director
Hereford, TX, 12/2019 - 05/2020

As University Development Director, I built awareness of online academic programs for Grand Canyon University, within Dallas, Texas. I focused on building relationships with businesses, organizations, and community colleges to expand our reach to prospective students. I also took an active role in recruiting and supporting students through the admissions process. My purpose was to guide them on the right path towards a successful online learning experience.
• Worked remotely within Dallas, Texas territory.
• Dallas Independent School District Approved Vendor.
• Managed and implements strategies to increase prospective students.
• Cold called key decision makers at prospective businesses/organizations/community colleges to build relationships and create a pipeline of prospective students.
• Created and executed event/activity plans, which includes conducting informational and prospective student presentations.
• Counseled students on the enrollment process from lead generation through first few classes.
• Maintained and grows inquiry and account databases.
• Utilized CRM systems and Salesforce in support of new student enrollment goals,
• Served as the external "face" in Texas of the university.

Arizona State University Online - Student Success Coach- Team Lead
City, STATE, 06/2016 - 12/2019

As Success Coach, I advised teams across ASU and ensured students had access to necessary resources and tools that guided and motivated them to reach their full potential. This was accomplished by building and maintaining relationships with a focus on goal setting, overcoming obstacles, and achieving success.

  • Engaged in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
  • Coached students on developing a plan to achieve their academic and career goals.
  • Provided high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment.
  • Provided support for student accountability and success.
  • Worked to build student knowledge, skills, attitudes and beliefs that support success.
  • Identified areas for growth and opportunity and creates a personal development plan.
  • Worked collaboratively and promotes the discovery process for problem solving.
  • Provided guidance and mentorship to new coaches.
  • Invested in students’ success and reflected commitment by answering phone calls, responding to voice or emails messages, texts or chat within the Jessicae business day, and staying beyond regular business hours if needed.
  • Worked with internal and external departments in a positive and proactive manner.
  • Monitored student engagement via dashboards and implements interventions as prescribed.
University Of Phoenix Online - Enrollment Advisor
City, STATE, 04/2014 - 06/2016

As Enrollment Advisor, I was responsible for enrolling online undergraduate and graduate students regarding enrollment and degree completion requirements. In addition, I enrolled students for the University's online graduate and undergraduate certificate programs. I had the opportunity to work with and assist in various projects as it relates to transfer and special status students, withdrawal of students, ranking of students, and the confidentiality of student records.

  • Developed academic plans for degree or certificate completion following established guidelines.
  • Custodian of student prospect contact records consisting of student information, student enrollment and attendance according to objectives.
  • Performed appropriate follow up by contacting potential and/or current students by telephone and email.
  • Month over Month Top Customer Satisfaction Performer.
  • Conferred with other employees to formulate and explain course credit policies and admission requirements.
  • Counseled students on progress towards graduation, course selection and career decisions.
  • Increased student successful completion rate month over month- Averaged 20+ students per month.

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Resume Overview

School Attended

  • Oakland University
  • Abilene Christian University

Job Titles Held:

  • Graduate Admissions Advisor
  • University Development Director
  • Student Success Coach- Team Lead
  • Enrollment Advisor

Degrees

  • Bachelor of Integrated Studies
  • Master of Education

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