Results-driven student services professional with over fifteen years of experience providing diverse operations assistance in higher education environments. Thirteen years of direct student contact fostering student success and retention. Possesses excellent organizational, time management, and student relation skills. Mastery of CampusVue, Banner, CARS, Microsoft Office Software, Sharepoint, Windows, and ImageNow. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Key Skills
Project and Database Management
Relationship Building
Process ImprovementĀ
Strategic Planning and ExecutionĀ
Report Generation and Analysis
Excellent Verbal and Written Communicator
Team Leadership
Staff Development and Training
Conflict Resolution
Process Improvement
Education
Argosy UniversityTampa, FLExpected in 2009 ā āMaster of Arts:School Counseling - GPA:
Bloomsburg UniversityBloomsburg, PAExpected in 2000 ā āBachelor of Arts:Communication Studies - GPA:
Professional Experience
Franklin University - Graduate Academic Advisor Columbus, OH, 03/2019 - Current
Advise approximately 300 students from admission through graduation.
Effectively communicate the curriculum and graduation requirements for program, college, and university academic policies and procedures.
Work with faculty and participate in department meetings.
Maintain timely and accurate student records.
Provide career guidance and assist students in connecting with Career Services.
Keiser University - Institutional Director of Student Services Pittsburgh, PA, 09/2015 - 02/2019
Oversaw all facets of the daily operations of the department, ensuring compliance with university, state, and federal laws, policies, and regulations including FERPA.
Developed short and long range vision for the department and led staff in implementation of plans.Ā Ā
Overall responsibility of Student Services department budget.
Executive Committee member and campus leader providing advice and counsel to the Campus President.
Served as a university leader and expert in creating, updating and enforcing policies and procedures.
Supervised the Academic Advisors and the Campus Registrar.
Directed change management processes to drive improvement in enrollment and retention.
Executed data management, statistical analysis, and enrollment reportingĀ requests from the Executive Committee.
Forecasted continuing student plan with 95% accuracy and report student enrollment each term.
Directed and oversaw student support services including enrollment, registration, academic advising, student records, student conduct, and graduation.
Diamond Ranch Academy - Associate Director of Student Services Saint George, UT, 02/2015 - 09/2015
Worked collaboratively with all departments on achieving school objectives for enrollment and retention.
Interpreted and enforced academic policies and procedures.
Supervised, trained, and mentored Student Services staff.
Advised approximately 300 new and continuing students through graduation.
Ensured timely completion of degree auditing, transfer credits, and awarding of degree.
Oversaw the management of student systems and troubleshoot with IT.
University Of California - Student Services Campus Support Specialist Berkeley, CA, 08/2012 - 09/2014
Delivered optimal corporate support to Student Services departments for campuses nationwide.
Ensured efficient and effective processing through creation and distribution of various reports for university and campus administrations, as well as external agencies, to meet compliance.
Lead advisory groups that provide guidance on priorities and strategy.
Administrator of Student Services SharePoint Site housing all documents related to university policies and procedures.
Developed and distributed training materials and provided training to Student Services staff.
Supported operations related to system access permissions for staff, creation of programs, courses, and student electronic records.
Submission of enrollment and graduate data to the National Student Clearinghouse.
University Of California - Academic Advisor Santa Cruz, CA, 03/2012 - 08/2012
Promoted an environment of academic and professional excellence for students through student advocacy and academic coaching.
Ensured student persistence through collaboration with campus departments.
Collaborated with department heads and faculty advisors to assist students with academic planning and registration.
Monitored and conveyed all aspects of curriculum, sequencing, academic status, registration, and college policies and procedures.
Coordinated with faculty regarding student concerns, student progress, and course content.
Involved in all key department operations including tracking statistics, proper file documentation, departmental meetings, strategic planning, and program assessment.
Argosy University - Student Affairs Coordinator City, STATE, 06/2009 - 03/2012
Improved student academic experience through special events, workshops, surveys, and discussions.
Oversaw all aspects of the yearly commencement ceremonies for over 2,000 attendees.
Managed various student programs such as Federal Work Study, Disability Services, and Student Conduct Committee.
Contributed to the creation and editing of campus manuals such as the Campus Crime Report, Emergency Preparedness Plan, Student Handbook, and Federal Work Study Employee Handbook.
Argosy University - New Student Coordinator City, STATE, 10/2006 - 06/2009
Served as the primary point of contact for all new students to positively impact student matriculation and persistence while working with other departments to ensure student success.
Provided each new student with appropriate information, resources, and contacts regarding financial aid, course schedule, textbooks, and syllabi.
Audited and tracked new student files to ensure proper completion.
Organized, coordinated, and facilitated new student orientation.
Provided weekly status updates on each new student.
Managed all aspects of the enrollment process of non-matriculating and transfer students.
Supervised Federal Work Study employees.
The Art Institute Of Tampa - Financial Aid Officer City, STATE, 03/2004 - 10/2006
Developed, presented, and negotiated student financial plans with newly enrolled and continuing students.
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