Grad Intern Student Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Teambuilding
  • Organizational skills
  • Project planning
  • Time management
  • Problem resolution
  • Team management
  • Relationship building
  • Microsoft Office
  • Troubleshooting
  • Planning
  • Conflict resolution
  • Customer service
  • Communication
  • Coordination
  • Organization
  • Work ethic
  • Data management
  • Help desk assistance
04/2021 to Current
Grad Intern Student Supervisor South Suburban Park & Recreation Sheridan, CO,
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
  • Analyzed protocols and offered recommendations to improve processes and maximize productivity.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Created training manual for all employees to use as reference guide.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
03/2020 to 04/2021
IMT Support Center Team Lead Azusa Pacific University IMT Media Services City, STATE,
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Consistently responded to customer service emails within standard response window.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Responded to support tickets within minutes to improve customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Integrated process improvements to increase overall workflow.
09/2019 to 03/2020
IMT Support Center Phone Representative Azusa Pacific University IMT Media Services City, STATE,
  • Provided technical support over the phone to Faculty, Staff and Students at the University.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending troubleshooting solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
08/2017 to 03/2020
Party Host Gable House Bowl City, STATE,
  • Starting out as a party host for children's birthday parties allowed me to work one on one with children and their families.
  • I was given the opportunity to lead these children through their birthday party and allow them to have fun as well as keeping them safe.
  • Helped to execute parties for more than 40 guests, including coordinating menus and preparing tables.
  • Within the first three months of working there, my manager noticed my hard work and dedication to the company that I was asked to train all of the new party hosts, as well as the ones who had been there before.
  • I would report to my manager after every training session and made sure to stay on top of my fellow co workers by pushing them with encouragement.
  • I was able to hold each team member accountable for their actions, which helped the company as a whole with improved service.
  • Gable House Bowl/Laser Storm Torrance, Ca.
Education and Training
Expected in 05/2021
Bachelor of Arts: Psychology
Azusa Pacific University - Azusa, CA
Expected in 05/2023
Master of Arts: Clinical Psychology: Marriage And Family Therapy
Azusa Pacific University - Azusa, CA

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Azusa Pacific University
  • Azusa Pacific University
Job Titles Held:
  • Grad Intern Student Supervisor
  • IMT Support Center Team Lead
  • IMT Support Center Phone Representative
  • Party Host
  • Bachelor of Arts
  • Master of Arts

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