grad intern student supervisor resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Teambuilding
Organizational skills
Project planning
Time management
Problem resolution
Team management
Relationship building
Microsoft Office
Troubleshooting
Planning
Conflict resolution
Customer service
Communication
Coordination
Organization
Work ethic
Data management
Help desk assistance
Experience
Grad Intern Student Supervisor, 04/2021 to Current South Suburban Park & Recreation – Sheridan, CO,
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Analyzed protocols and offered recommendations to improve processes and maximize productivity.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Created training manual for all employees to use as reference guide.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Resolved customer complaints and adjusted policies to meet changing needs.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
IMT Support Center Team Lead, 03/2020 to 04/2021 Azusa Pacific University IMT Media Services – City, STATE,
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Consistently responded to customer service emails within standard response window.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Responded to support tickets within minutes to improve customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through effective communication, training and development coaching.
Delegated daily tasks to team members to optimize group productivity.
Optimized staffing levels with strategic scheduling and task delegation.
Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Integrated process improvements to increase overall workflow.
IMT Support Center Phone Representative, 09/2019 to 03/2020 Azusa Pacific University IMT Media Services – City, STATE,
Provided technical support over the phone to Faculty, Staff and Students at the University.
Evaluated customer account information to assess current issues and determine potential solutions.
Managed customer expectations by clarifying needs, identifying options and recommending troubleshooting solutions.
Documented conversations with customers to track requests, problems and solutions.
Tackled troubleshooting and problem resolution to support end-user technical issues.
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Party Host, 08/2017 to 03/2020 Gable House Bowl – City, STATE,
Starting out as a party host for children's birthday parties allowed me to work one on one with children and their families.
I was given the opportunity to lead these children through their birthday party and allow them to have fun as well as keeping them safe.
Helped to execute parties for more than 40 guests, including coordinating menus and preparing tables.
Within the first three months of working there, my manager noticed my hard work and dedication to the company that I was asked to train all of the new party hosts, as well as the ones who had been there before.
I would report to my manager after every training session and made sure to stay on top of my fellow co workers by pushing them with encouragement.
I was able to hold each team member accountable for their actions, which helped the company as a whole with improved service.
Gable House Bowl/Laser Storm Torrance, Ca.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2021 to Azusa Pacific University - Azusa, CA GPA:
Master of Arts: Clinical Psychology: Marriage And Family Therapy, Expected in 05/2023 to Azusa Pacific University - Azusa, CA GPA:
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