Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable employee seeking full time position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Relationship building
  • Organization
  • Team building
  • MS Office
  • Customer service
  • Data management
  • Problem resolution
  • Speaks Spanish
Work History
02/2017 to 03/2020
Gps Coordinator Drm Arbys Fort Dodge, IA,
  • Communicating with customers over a phone/via email/via text message
  • Collaborated with others to discuss new opportunities.
  • Handled all delegated tasks, including looking over reports and disabling vehicles in an, timely matter.
  • Answering and making phone calls in a, timely matter
  • Call Center environment
  • Contacting delinquent customers and negotiating payments over a phone or via post date
  • Light Skip Tracing
  • Fed Eps and Ituran and Dealer socket also Ikon programs use by them to locate vehicle
  • Multi-task and Fast pace environment "self-starter" and goal oriented
  • Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Collaborated with front end to achieve to receive payment.
  • Exceeded goals through effective task prioritization and great work ethic
  • Carried out day-day-day duties accurately and efficiently
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Managed over 50 customer calls per day
10/2015 to 12/2016
3rd Party Collection Agent Zumiez Inc. Corona, CA,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Acquired credit reporting data for new and existing customers.
  • Reduced aged accounts by collecting on approximately on accounts daily.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Used critical thinking to break down problems, evaluate solutions and make decisions
03/2014 to 09/2015
Assistant Manager Continental Credit City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for 4-member team.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
07/2009 to 02/2014
Store Manager Loan Star Title Loans City, STATE,
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 4 associates.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Expected in 05/2003
High School Diploma:
Sunset High School - Dallas, TX

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Resume Overview

School Attended

  • Sunset High School

Job Titles Held:

  • Gps Coordinator
  • 3rd Party Collection Agent
  • Assistant Manager
  • Store Manager


  • High School Diploma

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