Reliable employee seeking full time position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Relationship building
Organization
Team building
MS Office
Customer service
Data management
Problem resolution
Speaks Spanish
Work History
02/2017 to 03/2020
Gps CoordinatorDrm Arbys – Fort Dodge, IA,
Communicating with customers over a phone/via email/via text message
Collaborated with others to discuss new opportunities.
Handled all delegated tasks, including looking over reports and disabling vehicles in an, timely matter.
Answering and making phone calls in a, timely matter
Call Center environment
Contacting delinquent customers and negotiating payments over a phone or via post date
Light Skip Tracing
Fed Eps and Ituran and Dealer socket also Ikon programs use by them to locate vehicle
Multi-task and Fast pace environment "self-starter" and goal oriented
Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
Proved successful working within tight deadlines and fast-paced atmosphere
Used critical thinking to break down problems, evaluate solutions and make decisions
Developed and maintained courteous and effective working relationships
Resolved conflicts and negotiated mutually beneficial agreements between parties
Collaborated with front end to achieve to receive payment.
Exceeded goals through effective task prioritization and great work ethic
Carried out day-day-day duties accurately and efficiently
Offered friendly and efficient service to all customers, handled challenging situations with ease
Managed over 50 customer calls per day
10/2015 to 12/2016
3rd Party Collection AgentZumiez Inc. – Corona, CA,
Identified past due accounts and contacted account holders to arrange payment.
Acquired credit reporting data for new and existing customers.
Reduced aged accounts by collecting on approximately on accounts daily.
Contacted customers and explained debt management to encourage timely debt payments.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Maintained accurate records and reported on collection activity and accounts receivable status.
Followed fair debt practices and regulatory guidelines when managing collections process.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Used critical thinking to break down problems, evaluate solutions and make decisions
03/2014 to 09/2015
Assistant ManagerContinental Credit – City, STATE,
Planned and prepared workflow schedules, delegating tasks for 4-member team.
Organized schedules, workflows and shift coverage to meet expected business demands.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
07/2009 to 02/2014
Store ManagerLoan Star Title Loans – City, STATE,
Coached and empowered employees by creating and sharing motivational vision plans.
Hired, trained, evaluated performance and enforced disciplinary actions for 4 associates.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Trained employees on store security, monetary procedures and customer service expectations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Expected in 05/2003
High School Diploma: Sunset High School - Dallas, TX GPA:
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