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Gpo Admin resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Group Purchasing Operations Admin with analytical and strong problem solving skills. Advanced proficiency with MS Office and Salesforce. Intermediate knowledge of JDE/E1 system. Over 10 years of exceptional customer service experience.

Skills
  • Correspondence preparation
  • Data Collection
  • Policy and procedure modification
  • Strategic Planning
  • Documentation and control
  • Workflow planning
  • Conflict Resolution
  • Analytical
  • Customer service expert
  • Process improvement
  • Problem resolution
  • MS Office
  • Problem solving
  • Salesforce
  • JDE/E1
  • Strong verbal and written communication skills
Education
Florida State College At Jacksonville Jacksonville, FL Expected in 05/2021 Associate of Arts : Associates of Arts - GPA :
Work History
One Medical - GPO Admin
Walnut Creek, CA, 10/2019 - Current
  • Responsible for review, research and reconciliation of McKesson customer's GPO portfolios.
  • Engages in verbal and written communication with GPO partners, internal teams, salesforce and external customers
  • Research and review GPO membership discrepancies.
  • Update and load customers in the McKesson E1 system.
  • Complete projects assigned by manager and Business Analyst
  • Daily MS Excel and Access-Pivots and V Lookups
  • Performed complex problem solving for Premier process
  • Assist Business Analyst with SOP updates
  • Extended Care project training
  • Organized daily heavy GPO workload while responding to emails in a timely manner
  • Responsible for daily and weekly Premier and HPG GPO request
Mayo Clinic - Administrative Assistant
City, STATE, 10/2018 - 10/2019
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for team of 5 professional Gastroenterologist
  • Monitored Gastroenterologist work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using Concur to facilitate on-time payment.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Performs duties independently and initiates judgment in handling difficult or critical situations.
  • Yearly licenses and certification renewals for physicians and nurse practitioner
Full Circle Women's Care - Medical Office Specialist-Authorizations/Insurance
City, STATE, 06/2015 - 10/2018
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Gathered forms, copied insurance cards, valid photo id's and social security cards to collect patient information for billing and insurance filing.
  • Reviewed and sent medical records to other physicians upon request.
TD Auto Finance - Banking Specialist 3- Customer Service
City, STATE, 05/2016 - 07/2017
  • Responded to customer concerns and questions on daily basis.
  • Increased customer satisfaction by resolving online technical issues.
  • Worked with customers to understand needs and provide analytical service.
  • Handled 100+ calls per day to address customer inquiries and concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

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Resume Overview

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • GPO Admin
  • Administrative Assistant
  • Medical Office Specialist-Authorizations/Insurance
  • Banking Specialist 3- Customer Service

Degrees

  • Associate of Arts

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