Gpo Admin resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Group Purchasing Operations Admin with analytical and strong problem solving skills. Advanced proficiency with MS Office and Salesforce. Intermediate knowledge of JDE/E1 system. Over 10 years of exceptional customer service experience.
Skills
Correspondence preparation
Data Collection
Policy and procedure modification
Strategic Planning
Documentation and control
Workflow planning
Conflict Resolution
Analytical
Customer service expert
Process improvement
Problem resolution
MS Office
Problem solving
Salesforce
JDE/E1
Strong verbal and written communication skills
Education
Florida State College At JacksonvilleJacksonville, FLExpected in 05/2021 ā āAssociate of Arts:Associates of Arts - GPA:
Work History
One Medical - GPO Admin Walnut Creek, CA, 10/2019 - Current
Responsible for review, research and reconciliation of McKesson customer's GPO portfolios.
Engages in verbal and written communication with GPO partners, internal teams, salesforce and external customers
Research and review GPO membership discrepancies.
Update and load customers in the McKesson E1 system.
Complete projects assigned by manager and Business Analyst
Daily MS Excel and Access-Pivots and V Lookups
Performed complex problem solving for Premier process
Assist Business Analyst with SOP updates
Extended Care project training
Organized daily heavy GPO workload while responding to emails in a timely manner
Responsible for daily and weekly Premier and HPG GPO request
Mayo Clinic - Administrative Assistant City, STATE, 10/2018 - 10/2019
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for team of 5 professional Gastroenterologist
Monitored Gastroenterologist work calendar and scheduled appointments, meetings and travel.
Processed invoices and expenses using Concur to facilitate on-time payment.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Performs duties independently and initiates judgment in handling difficult or critical situations.
Yearly licenses and certification renewals for physicians and nurse practitioner
Full Circle Women's Care - Medical Office Specialist-Authorizations/Insurance City, STATE, 06/2015 - 10/2018
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Improved timely payment of bills by developing flexible payment plans for patients.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Gathered forms, copied insurance cards, valid photo id's and social security cards to collect patient information for billing and insurance filing.
Reviewed and sent medical records to other physicians upon request.
TD Auto Finance - Banking Specialist 3- Customer Service City, STATE, 05/2016 - 07/2017
Responded to customer concerns and questions on daily basis.
Increased customer satisfaction by resolving online technical issues.
Worked with customers to understand needs and provide analytical service.
Handled 100+ calls per day to address customer inquiries and concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
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Resume Overview
School Attended
Florida State College At Jacksonville
Job Titles Held:
GPO Admin
Administrative Assistant
Medical Office Specialist-Authorizations/Insurance