government operations consultant resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Business-oriented trained to tackle issues and remain level-headed at all times. Offering over 15 years of experience working in Customer Service and Office Administration for organizations in the private sector and State Government. An enthusiastic personality with skills in conflict resolution and project management.
Skills
Recordkeeping
Dedicated support
Customer relations
Store maintenance
Employee coaching
Inbound and Outbound Calling
Office equipment proficiency
Credit card payment processing
In-store support
High-energy attitude
Call Center Operations
Stockroom procedures
Shipping and receiving understanding
Education and Training
Lincoln High SchoolTallahassee, FL, Expected in 05/2008 ā āHigh School Diploma: - GPA:
Experience
Florida Department Of Revenue - Government Operations Consultant City, STATE, 12/2018 - Current
Increased operations efficiency through execution of improvement processes.
Motivated employees to share ideas and feedback.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Implemented effective customer service surveys to encourage feedback.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Engaged professionally with Revenue Employees and Senior Management to build rapport and nurture relationships.
Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
Fostered strong relationships with Revenue Employees and merchandise vendors by being proactive and maintaining communication.
Supported community outreach initiatives by partnering with local organizations such as Second Harvest Food Bank and Refuge House
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Collaborated with the entire Human Resources department to craft organization's mission and vision statements.
Florida Department Of Revenue - Revenue Specialist III City, STATE, 11/2017 - 12/2018
Maintained up-to-date contact information for each case under review.
Examined accounting systems and records to determine appropriateness of methods and controls.
Assessed child support cases to determine appropriate case action.
Reviewed and maintained child support files and databases.
Maintained current knowledge of child support policies and procedures, Florida family law, and federal regulations.
Monitored cases and reviewed to determine eligibility for closure.
Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
Gathered information from custodial parents and documented case history in case management software.
Identified appropriate community resources and provided referrals for services.
Referred family members to outside support options to assist with coping during times of increased stress.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Conferred with clients to discuss options and goals for various services.
Informed victims about legal processes and timelines.
Publix Super Markets Inc - Customer Service Office Staff Member City, STATE, 05/2006 - 03/2018
Investigated and solved routine, complex and long-standing customer issues each day.
Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Handled client inquiries with exceptional professionalism and enthusiasm.
Informed customers about product lines and services offered by company.
Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered numerous inbound calls per day and directed to individuals or departments.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Mentored junior team members and managed employee relationships.
Trained new employees on procedures and policies to maximize team performance.
Upheld privacy and security requirements established by state and federal regulatory agencies.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
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