golf shop attendant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I was very knowledgeable about my profession, which I used to help customers with any questions really about anything. I would make schedules, organize events, conduct sales meetings with vendors (since I was in charge of the purchasing), run the cash register, train and manage employees and even do the cooking/grilling in our kitchen. I would also give golf lessons to customers. The last 2 years I worked there, we had no superintendent so I would also help with irrigation, greenskeeping and mowing. I would work about 40+ hours inside, then another 10+ outside per week.

  • Cash register operation
  • Customer service
  • Critical thinking
  • VB software proficiency
  • Written Communication
  • Training & Development
  • Cultural awareness
  • Supervision
  • Good telephone etiquette
  • Analytical skills
  • Order management
  • Sales processes
  • Product and Service Sales
  • Territory Management
  • Account management
  • Sales operation
  • Staff Management
  • Marketing strategy
  • Accomplished manager
  • Direct sales
  • Relationship building
  • B to B sales
  • Extensive personal network
  • Verbal and written communication
  • Sales presentations
  • Sales expertise
Work History
03/2020 to 11/2020 Golf Shop Attendant Clubcorp Club Operations, Inc. | Rockville, MD,
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted customers by answering questions and fulfilling requests.
  • Folded and arranged [Type] merchandise in attractive displays to drive sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Completed sales in excess of $[Amount] with near-zero error rate using POS system.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
02/2013 to 11/2019 Golf Pro /Manager Pets At Home Group | Dumfries, VA,
  • Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients.
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Brought in over $[Amount] in revenue per shift.
  • Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
  • Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
  • Implemented business strategies by executing [Technique] and [Technique], increasing revenue and effectively targeting new markets.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Eased team transitions and new employee orientation through effective training and development.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
  • Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.m
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Informed [Job title]hh[Job title] of [Type] and [Type] incidents for assistance and remediation.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
  • Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
  • Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result].
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount].
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
  • Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
  • Trained new employees on proper protocols and customer service standards.
  • Built loyal account base and long-term business relationships with [Type] accounts.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
04/2010 to 02/2013 Assistant Manager Smartwatt Energy | Liverpool, NY,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed [Timeframe] inventory counts to verify stock levels, address discrepancies and forecast future needs.
01/2008 to 01/2010 Software Engineer Software Solutions Int. | City, STATE,
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
  • Partnered with development team on product development, application support plans, and prototype programs.
  • Wrote highly maintainable, solid code for [Software] system, forming core framework and earning consistent praise from subsequent developers since initial version.
  • Installed and configured software applications and tested solutions for functionality.
  • Conducted regression testing, analyzed results and submitted observations to development team.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality. (re-wrote completely outdated KSI database by myself)
  • Coordinated with [Job title]s to evaluate and improve software and hardware interfaces.
  • Collaborated with [Type] business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
  • Checked client code for bugs and weaknesses using [Type] and [Type] troubleshooting methods.
Expected in 08/2021 Associate of Arts | Business Administration Lake Land College, Mattoon, IL GPA:
  • Continuing education[Subject] in Business Ad, Professional Sales and Accounting.
  • Member of SAB (Student Activity Board)
  • Minored in Math education
  • Awarded Presidents List
  • Member of SAB (Student Activity Board)
Expected in 05/2005 High School Diploma | Windsor Jr./Sr. High School, Windsor, IL, GPA:
  • Elected Treasurer for class of 2005.

I am co-owner of a business... The rest of my accomplishments are all sports related so they have nothing to do with this,

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Resume Overview

School Attended

  • Lake Land College
  • Windsor Jr./Sr. High School

Job Titles Held:

  • Golf Shop Attendant
  • Golf Pro /Manager
  • Assistant Manager
  • Software Engineer


  • Associate of Arts
  • High School Diploma

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