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golf caddy resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Analytical Asset Protection Specialist committed to quality supervision of guest services and security of business assets. Administered store-wide activities to include planning, development and implementation of policies and procedures. Strong leadership skills with staff, management and government officials.

Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.

Knowledgeable asset protection trainer with 6 years of experience in asset protection. Leadership trained to create effective training programs to minimize shrinkage and cultivate workspace of accountability and integrity. Sound and quick judgement with desire to bring streamlined asset protection processes to walmart company.

Talented Asset Protection Associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills. Bringing 6 years' experience in the field and looking for permanent role with room for advancement.

Resourceful loss prevention officer and security management professional with over 6 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Record of accomplishment includes preventing 15 thefts each week. Recognized as a competent and successful loss prevention professional.

Skills
  • Issue resolution
  • Resource distribution
  • Equipment maintenance
  • Safety assurance
  • Team management
  • Customer service
  • Organization
  • Problem resolution
  • Policy compliance
  • Flexible schedule
  • Supervision & leadership
Experience
06/1994 to Current Golf Caddy Target | Stoughton, MA,
  • Assisted golfers with decision-making strategy and course analysis.
  • Enforced course policies and upheld corporate values.
  • Communicated proactively to resolve disputes or handle complaints.
  • Fostered world-class service to patrons and golfers.
  • Maintained grounds and course to prevent hazards or unsightly damage.
  • Calculated yardage and reported to golfers.
  • Monitored, located and retrieved errant shots.
  • Cleaned golf carts, clubs and golf balls.
  • Maintained tact and professionalism in high-pressure situations.
  • Informed golfers and visitors with course knowledge.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Assisted players in choosing clubs, strategies and shots for drives, chips and putts.
  • Maintained courses by fixing divots and ball marks, raking bunkers and read greens.
  • Maintained physical fitness to carry two full bags for 18 holes of golf.
  • Calculated yardage and located errant golf balls.
  • Kept pace of play smooth and productive for golfers.
  • Assisted golfers with club selection and approach strategies during games.
  • Supplied accurate course and technique information.
  • Worked regular shifts and tournaments in support of professional and amateur golfers.
  • Educated new players and staff members on rules of game, course policies and strategies to improve performance.
07/2017 to 06/2022 Assets Protection Team Leader Weis Markets, Inc. | Red Lion, PA,
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified potential shoplifters and alerted management.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Built cross-functional relationships with business partners to reduce losses.
  • Implemented customer and associate safety protocol to prevent hazardous issues.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Researched and closed 1000 cases involving shoplifting crime.
  • Identified and resolved 100 shoplifting crime cases in partnership with local law enforcement agencies.
  • Instructed 30-person engineering team in reporting techniques, loss prevention and training studies.
05/2003 to 06/2015 Store Manager Toys"R"Us | City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
Education and Training
Expected in 09/2001 Associate of Arts | Graphic Design Katherine Gibbs, Piscataway, NJ, GPA:
Expected in 06/1999 High School Diploma | Scotch Plains-Fanwood High School, Scotch Plains, NJ GPA:

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Resume Overview

School Attended

  • Katherine Gibbs
  • Scotch Plains-Fanwood High School

Job Titles Held:

  • Golf Caddy
  • Assets Protection Team Leader
  • Store Manager

Degrees

  • Associate of Arts
  • High School Diploma

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