Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills Highlights
Leadership/communication skills
Strategic planning
Marketing/brand awareness
Microsoft Office proficiency
Client account management
Website content management
Event management
Working Spanish proficiency
Core Accomplishments
Led a team of 14 as VP of Communications on the Meeting Professionals International (MN Chapter) Board of Directors which revolutionized existing social media and marketing strategies and implemented an analytics reporting structure, website redesign
Spearheaded an Employee Savings Program tracking system that increased customer base by 25%
Recipient of eMPI award for Outstanding Meeting/Event
Accepted into the Certificate of Meeting Management program
Current MN Meetings Events Editorial Advisory Board member
Professional Experience
05/2016 to Current
GME Programmatic Course and Administrative SpecialistAimbridge Hospitality – Nevada, MO,
Manage Moodle database with agenda, presentations and course materials for UMN Residency Training Programs.
Create, distribute, collect and analyze course evaluations through Qualtrics.
Work with various department program directors to suggest and implement improvements and changes to course programming based on evaluation results.
Provide logistical site support for courses to include scheduling of faculty, registration, facilities requirements, AV support and onsite consultation with program directors.
Complete program manual updates, assist with Alumni survey, and prep for commencement, orientation, new faculty onboarding and other activities as needed.
11/2012 to 01/2016
Sales and Event AmbassadorClifton Larson Allen – Orlando, FL,
Hired and developed an event team and led the implementation of world class event service standards, resulting in 95% satisfaction scores on customer surveys.
Managed over 100 events annually.
Achieved 13% silo year over year sales growth.
Built brand presence through active participation in Meeting Professionals International, Chamber of Commerce and National Concierge Association memberships.
Forged strategic sales partnerships with CVBs, hotels and businesses to increase market share and client base.
Executed aggressive grassroots marketing plan for brand new 3,000 sq. ft. event facility to include open houses, new product launch parties, website management and social media outlets.
06/2011 to 11/2012
Catering Sales ManagerThe Normandy Kitchen Of Best Western – City, STATE,
Singlehandedly built catering sales from ground up, achieving sales of $50,000 in first 8 months.
Directed event facility operations to include equipment procurement, vendor account management and catering kitchen coordination.
Analyzed, procured and managed website advertising to determine highest ROI and broadest market penetration.
Researched and managed new catering software.
Developed and documented service standards, event standard operating procedures, inter-department communication and effective sales techniques in conjunction with and support of hotel operations.
03/2011 to 06/2011
ConsultantDEALSmart, LLC – City, STATE,
Led marketing efforts for two stores through creation of member email database, researching various advertisement channels, execution of weekly e-blast campaign.
Developed human resources tools including company-wide employee handbook, year-long training agenda and employee uniforms.
Liaison to executive leadership to create employee and manager appraisal forms.
04/2006 to 01/2011
Sales and Conference Service ManagerBlue Harbor Resort & Conference Center – City, STATE,
Significant contributor to sales goals of $1.1 million by increasing wedding sales revenues by 100% in 12 months, gaining 5-10 new clients per month, developing sales and marketing strategies for Meetings Express and Catering Sales markets and consistently exceeding food and beverage goals.
Led a multi-departmental team to ensure proper execution of all conference center events.
02/2002 to 04/2005
Assistant Manager, Corporate TrainerFamous Dave's – City, STATE,
Impacted P&L through effective talent management, inventory control, minimization of guest recovery costs and increased average guest checks.
Deployed corporate standards within classroom setting to new hires in corporate training program.
Education
Expected in
Bachelor of Arts: Psychology University of Wisconsin - , GPA:
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School Attended
University of Wisconsin
Lakeland College
Job Titles Held:
GME Programmatic Course and Administrative Specialist
