gm resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Sales Promotion
  • Cross-Functional Team Management
  • Financial Statement Review
  • Operations Oversight
  • Hiring and Onboarding
  • Goal Setting
  • Performance Assessment
  • Assignment Delegation
  • Sales Tracking
  • Records Organization and Management
  • Staff Development
GM, 09/2021 - 04/2022
Copart Grand Prairire, TX,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Mitigated financial discrepancies, auditing quotes, production and material budgets against bank reconciliations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Developed employee SOP's, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed budget and payroll operations for 35-member organization.
Guest Service Manager/Assistant to the GM, 11/2016 - 04/2022
SSeaQuesthytockDust'anSeaQuest Management Inc City, STATE,
  • Hired and trained 100+ employees and introduced streamlined training program for 4 out of my 5 1/2 years.
  • Led staff of 35 in providing guests with superior front desk, housekeeping and maintenance services.
  • Established clear policies for concierge, front desk and guest relations team members.
  • Designed guide for guests outlining the Aquarium of the regulations, guidelines and all that the aquarium had to offer guests.
  • Handled management schedule for the guest services team, & maintenance team to make sure we had ample coverage of all areas throughout the aquarium.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Recognized top staff contributors through team meetings and employee appreciation events.
  • Developed and implemented training plans for new and experienced employees.
  • Maintained smooth operations by correctly assigning team members a rotation and coordinating guest best experiences.
  • Maintained important files, running reports and delivering updates of KPI's, & financials.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Food & Beverage/Head Butler, 08/2000 - 04/2016
Planet Hollywood Hotel & Casino City, STATE,
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Rotated stock items and ingredients to maintain freshness.
  • Helped train and develop new talent.
  • Offered support to other stations in high-volume shifts.
  • Collaborated with team to deliver timely service of items.
  • Completed special orders according to customer dietary needs.
  • Set up work stations prior to opening to minimize prep time.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Executed proper techniques when preparing menu item ingredients.
  • Oversaw Butler staff of 15 by distributing assignments and paychecks, maintaining staff schedule and assisting with work duties.
  • Oversaw cleaning and suites to verify conformance with standards through pre-check quality
  • inspections.
  • Promoted personable but professional working relationship with employer by complying with privacy and confidentiality standard, as well as social boundaries.
  • Maintained complex schedules and arranged appointments.
  • Created new programs resulting in increased productivity and customer satisfaction.
  • Handled delegated tasks.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
High School Diploma: , Expected in 05/1999
KHS - Kingman, AZ,
Status -
  • Leadership - Served as key contributing member to Leadership team.
  • Recognized as Employee of the quarter for outstanding performance and team contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by average of 400% in [2020 7 2021].
  • Promoted from AGM to GM, in less than 12-months.
  • Led team to achieve top passport sales in 9 locations, earning recognition from upper management and financial reward.
  • CPR Training - 2022

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Resume Overview

School Attended

  • KHS

Job Titles Held:

  • GM
  • Guest Service Manager/Assistant to the GM
  • Food & Beverage/Head Butler


  • High School Diploma

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