Global Travel Management Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Highly motivated professional and well-grounded office team leader with superior clerical skills and travel & tourism expertise. Successful at surpassing customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating email, records, billing and travel arrangements.

  • Administration
  • Microsoft Office
  • Expert in Public Relations
  • Customer service
  • Strong Verbal Communication
  • Team Leadership
  • Highly Proficient in Sabre, Apollo and Amadeus Airline systems.
  • Client/Vendor Relations
  • Great with Animals/ Know to be the Animal Whisperer
02/2013 to 03/2020
Global Travel Management Gate 1 Travel LLC City, STATE,
  • Provided global travel assistance for tour company including operating and implementing customer internal flights and itineraries.
  • Worked directly with the overseas offices and provided global accommodations for tour managers and customers while in destination.
  • Knowledgeable and up to date on airlines rules and regulations.
  • Managed team and all their duties
  • Trained all staff on Amadeus Airline computer system bringing them up to date on their coding and formatting.
  • Worked with IT to integrate and update software for better efficiency.
  • Highly proficient on Sabre, Apollo and Amadeus airline systems.
  • Earned reputation for good attendance and hard work.
  • Maintained updated airline contract knowledge by working daily with the Airline Contract Dept.
  • Achieved cost-savings by developing functional solutions to commission and tax issues.
  • Answered calls from our reservations team to help them with all airlines policies and upgrade/ ticket change questions as needed to answer customer questions.
  • Improved profit margins by streamlining operations and workflow by utilizing competitive vendor
  • Improved profit margins by streamlining operations and workflow by utilizing competitive vendor
  • Home based for the last 6 years.
05/2005 to 02/2013
Sales and Customer Service Team Leader Gate 1 Travel LLC City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Assisted in training and motivating new employees.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reduced process gaps while training new hires on products, software, operational best practices and airline protocols.
  • Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations and tour bus operations.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education and Training
Expected in 1994
Vocational Travel Degree: Travel And Tourism
Southeastern Academy - Kissimmee, FL,
  • Honor student of all Travel Industry branches, Hotel Concierge studies, all hotel management positions and car rental studies and sales of Travel Agencies worldwide. Perfect Attendance award.
  • Magna cum laude graduate.

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Southeastern Academy
Job Titles Held:
  • Global Travel Management
  • Sales and Customer Service Team Leader
  • Vocational Travel Degree