Livecareer-Resume

Global Travel Management Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly motivated professional and well-grounded office team leader with superior clerical skills and travel & tourism expertise. Successful at surpassing customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating email, records, billing and travel arrangements.

Skills
  • Administration
  • Microsoft Office
  • Expert in Public Relations
  • Customer service
  • Strong Verbal Communication
  • Team Leadership
  • Highly Proficient in Sabre, Apollo and Amadeus Airline systems.
  • Client/Vendor Relations
  • Great with Animals/ Know to be the Animal Whisperer
Experience
02/2013 to 03/2020
Global Travel Management Gate 1 Travel LLC City, STATE,
  • Provided global travel assistance for tour company including operating and implementing customer internal flights and itineraries.
  • Worked directly with the overseas offices and provided global accommodations for tour managers and customers while in destination.
  • Knowledgeable and up to date on airlines rules and regulations.
  • Managed team and all their duties
  • Trained all staff on Amadeus Airline computer system bringing them up to date on their coding and formatting.
  • Worked with IT to integrate and update software for better efficiency.
  • Highly proficient on Sabre, Apollo and Amadeus airline systems.
  • Earned reputation for good attendance and hard work.
  • Maintained updated airline contract knowledge by working daily with the Airline Contract Dept.
  • Achieved cost-savings by developing functional solutions to commission and tax issues.
  • Answered calls from our reservations team to help them with all airlines policies and upgrade/ ticket change questions as needed to answer customer questions.
  • Improved profit margins by streamlining operations and workflow by utilizing competitive vendor
    contracts.
  • Improved profit margins by streamlining operations and workflow by utilizing competitive vendor
    contracts.
  • Home based for the last 6 years.
05/2005 to 02/2013
Sales and Customer Service Team Leader Gate 1 Travel LLC City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Assisted in training and motivating new employees.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reduced process gaps while training new hires on products, software, operational best practices and airline protocols.
  • Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations and tour bus operations.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education and Training
Expected in 1994
Vocational Travel Degree: Travel And Tourism
Southeastern Academy - Kissimmee, FL,
GPA:
  • Honor student of all Travel Industry branches, Hotel Concierge studies, all hotel management positions and car rental studies and sales of Travel Agencies worldwide. Perfect Attendance award.
  • Magna cum laude graduate.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Southeastern Academy
Job Titles Held:
  • Global Travel Management
  • Sales and Customer Service Team Leader
Degrees
  • Vocational Travel Degree