Life Sciences & LIMS Senior Implementation Specialist / Senior Cloud Ops Engineer with 18+ years of excellence with proven record in Laboratory Information Management Systems (or LIMS) consultation across multiple domains including infrastructure design, deployment, troubleshooting, configuration, customer service, data migration and upgrades and implementation product guidance. Major strengths are organized, accountable, detail-oriented, excellent listening, quality resolution, problem-solving, quick learner, superior follow-through, training and all interpersonal communications.
Develop/Manage configuration, customization, upgrade and troubleshooting of LabVantage applications (multi-site).
Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
Review project scope ahead of implementation to understand customer expectations and important details.
Instrument interfacing LabVantage involving multiple simple and complex instruments.
Salesforce.Com, Inc. - Global Technical Manager, Managed Services Louisville, CO, 04/2014 - 11/2022
Work closely with Global Application Maintenance and Development Team to securely roll out and support for on premise and SaaS and Hosted Systems on AWS.
Design/ implementation of an AWS Cloud solution for large migration from legacy Datacenter to AWS. Hands on experience with AWS EC2, AMI, S3, RDS, RDS Multi AZ, VPC, VPC Peering, subnets, Security, VPN tunnelling.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Serving as a primary liaison between the Company and multiple concurrent customer projects having primary responsibility for all project tasks
Leading Global team (US, UK and India) involved in providing LabVantage applications and cloud based infrastructure support to various customers
Keep track of KPI and SLAs of all customer accounts.
Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
When required work as individual contributor of LabVantage tasks involving Enhancements, Upgrades, Data-Migration, Reports and Dashboards, Instrument Integration etc.
Provide weekly/monthly communication to clients on outstanding ticket status
Supervision's troubleshooting, support, training, implementation, system administration and configuration of LIMS systems in compliance with industry best practices and standards
Guide team by providing technical help in Identify, analyze, troubleshoot and resolve client service requests
Participate in leadership meetings presenting departmental matrix on growth and revenue.
Identified and supported continuous improvement efforts with leadership.
LabVantage - Senior Product Specialist City, STATE, 06/2009 - 04/2014
Provides technical on-site applications support to customers, answering highly complex questions on function and usage of product
Serves as a primary support liaison between company and customer
Conveys customer feedback to product development staff
Possesses expert knowledge of company’s products and other applications used by customers
Roles and Responsibilities:
Improving quality and responsiveness of customer support staff and resources
Improving interaction and service between customer support and other functional areas of the company
Generates new and creative ideas to sell add-on services
Promotes sales of various service options.
LabVantage - Solution Engineer City, STATE, 03/2007 - 05/2009
Designs, modifies, develops, writes and implements software programming applications
Supports and/or installs software applications/operating systems
Participates in the testing process through test review and analysis, test witnessing and certification of software
Utilization of key skills such as Java based programming, web development; database knowledge, solution designing and teamwork are utilized required to insure successful product development.
Company Name - Senior Software Engineer, City, State, 02/2005 - 02/2007
Oversaw the creation, testing and delivery of LabVantage’s Sapphire system configuration developed by the India based Application Programming Team
Managed the Sapphire Sytem Configuration of the India SE Team and coordinated them with the US staff
Mentored team members including overseeing the technical training of all India based Applications Programmer as well as ensuring that they adhered to the company’s coding standards and good programming practices
Ensured that the Sapphire system design specifications that were being provided were detailed and accurate in order to successfully build the required system in India
Ensured that there were strong processes established and followed for the bi-directional transfer of user/system requirement and the final configured sytem
Oversaw and conducted training of all India based solutions Engineers
Provided technical support and guidance to the Professional Services India based implementation teams
Performed post project appraisal and provided feedback to these teams
LabVantage Projects:
LabVantage Sapphire a leading laboratory software solution- helps leading laboratories increase productivity, lower operating costs, and improve quality
Sapphire's configurable process automation and communication capabilities allow laboratories of any size to model their business-specific workflows, seamlessly integrate with robots and analytical instruments, leverage the Internet for internal and external communications, and meet the growing demands of high throughput environments
All the LabVantage projects involved the customization of the product, for each of the clients based on their requirement.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
