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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Life Sciences & LIMS Senior Implementation Specialist / Senior Cloud Ops Engineer with 18+ years of excellence with proven record in Laboratory Information Management Systems (or LIMS) consultation across multiple domains including infrastructure design, deployment, troubleshooting, configuration, customer service, data migration and upgrades and implementation product guidance. Major strengths are organized, accountable, detail-oriented, excellent listening, quality resolution, problem-solving, quick learner, superior follow-through, training and all interpersonal communications.

Skills
  • Certifications: AWS Solution Architect (Associate)
  • Certified Scrum Master
  • Languages: Java, Python
  • Scripting Languages: JavaScript, Groovy, VB Script.
  • Markup Languages: HTML5, DHTML
  • Application Server: JBoss, Weblogic, Web Sphere, Sybase EA Server
  • Development Tools: IntelliJ IDEA, Eclipse
  • RDBMS: Oracle, SQL Server
  • Operating Systems: Windows and LINUX.
  • Reporting Tools: Jasper Reports, Business Objects
  • Cloud Technologies: AWS, Azure
  • Program, Project, Product Management
  • Cross-Functional Team Leadership
  • Scalable System Design
  • SDLC Release Management
  • Team Management, Mentoring & Technical Training
  • Scrum/Agile Methodology
  • Vendor/Stakeholder Relationship and Management
Education and Training
Madurai Kamaraj University , Expected in 02/2020 Master of Science : Computer Science - GPA :
Delhi University Delhi, Expected in 04/2000 Bachelor of Science : Biochemistry - GPA :
Experience
Cognizant Technology Solutions - LabVantage Implementations Specialist
, KS, 12/2022 - Current
  • Manage LabVantage portfolio end to end.
  • Develop/Manage configuration, customization, upgrade and troubleshooting of LabVantage applications (multi-site).
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Review project scope ahead of implementation to understand customer expectations and important details.
  • Instrument interfacing LabVantage involving multiple simple and complex instruments.
Salesforce.Com, Inc. - Global Technical Manager, Managed Services
Louisville, CO, 04/2014 - 11/2022
  • Work closely with Global Application Maintenance and Development Team to securely roll out and support for on premise and SaaS and Hosted Systems on AWS.
  • Design/ implementation of an AWS Cloud solution for large migration from legacy Datacenter to AWS. Hands on experience with AWS EC2, AMI, S3, RDS, RDS Multi AZ, VPC, VPC Peering, subnets, Security, VPN tunnelling.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Serving as a primary liaison between the Company and multiple concurrent customer projects having primary responsibility for all project tasks
  • Leading Global team (US, UK and India) involved in providing LabVantage applications and cloud based infrastructure support to various customers
  • Keep track of KPI and SLAs of all customer accounts.
  • Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
  • When required work as individual contributor of LabVantage tasks involving Enhancements, Upgrades, Data-Migration, Reports and Dashboards, Instrument Integration etc.
  • Provide weekly/monthly communication to clients on outstanding ticket status
  • Supervision's troubleshooting, support, training, implementation, system administration and configuration of LIMS systems in compliance with industry best practices and standards
  • Guide team by providing technical help in Identify, analyze, troubleshoot and resolve client service requests
  • Participate in leadership meetings presenting departmental matrix on growth and revenue.
  • Identified and supported continuous improvement efforts with leadership.
LabVantage - Senior Product Specialist
City, STATE, 06/2009 - 04/2014
  • Provides technical on-site applications support to customers, answering highly complex questions on function and usage of product
  • Serves as a primary support liaison between company and customer
  • Conveys customer feedback to product development staff
  • Possesses expert knowledge of company’s products and other applications used by customers
  • Roles and Responsibilities:
  • Improving quality and responsiveness of customer support staff and resources
  • Improving interaction and service between customer support and other functional areas of the company
  • Generates new and creative ideas to sell add-on services
  • Promotes sales of various service options.
LabVantage - Solution Engineer
City, STATE, 03/2007 - 05/2009
  • Designs, modifies, develops, writes and implements software programming applications
  • Supports and/or installs software applications/operating systems
  • Participates in the testing process through test review and analysis, test witnessing and certification of software
  • Utilization of key skills such as Java based programming, web development; database knowledge, solution designing and teamwork are utilized required to insure successful product development.
Company Name - Senior Software Engineer,
City, State, 02/2005 - 02/2007
  • Oversaw the creation, testing and delivery of LabVantage’s Sapphire system configuration developed by the India based Application Programming Team
  • Managed the Sapphire Sytem Configuration of the India SE Team and coordinated them with the US staff
  • Mentored team members including overseeing the technical training of all India based Applications Programmer as well as ensuring that they adhered to the company’s coding standards and good programming practices
  • Ensured that the Sapphire system design specifications that were being provided were detailed and accurate in order to successfully build the required system in India
  • Ensured that there were strong processes established and followed for the bi-directional transfer of user/system requirement and the final configured sytem
  • Oversaw and conducted training of all India based solutions Engineers
  • Provided technical support and guidance to the Professional Services India based implementation teams
  • Performed post project appraisal and provided feedback to these teams
  • LabVantage Projects:
  • LabVantage Sapphire a leading laboratory software solution- helps leading laboratories increase productivity, lower operating costs, and improve quality
  • Sapphire's configurable process automation and communication capabilities allow laboratories of any size to model their business-specific workflows, seamlessly integrate with robots and analytical instruments, leverage the Internet for internal and external communications, and meet the growing demands of high throughput environments
  • All the LabVantage projects involved the customization of the product, for each of the clients based on their requirement.

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School Attended

  • Madurai Kamaraj University
  • Delhi University

Job Titles Held:

  • LabVantage Implementations Specialist
  • Global Technical Manager, Managed Services
  • Senior Product Specialist
  • Solution Engineer
  • Senior Software Engineer,

Degrees

  • Master of Science
  • Bachelor of Science

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