Service Desk professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.Skilled at resolving complex customer service issues in a timely manner.
Equitable PCI Bank PENTAD APEX AWARDS Best Performing Unit Award for 2006, Team Member - Bancassurance Unit, EBC Insurance Brokerage, Inc. - Marketing Department, given 28 February 2007
Convergys Philippines Services Corporation BEST OF THE BEST AWARDS , Team Member, AT&T U-Verse, given 17 September
2000 - 2004 College Ateneo de Manila University Loyola Heights, Quezon City Bachelor of Arts in Communication Major in Advertising and Public Relations
1996 - 2000 Secondary Polytechnic University of the Philippines
•Above average proficiency in oral and written communication, both in English and Filipino.
•Computer literate – Microsoft Windows applications (Word, Excel, and PowerPoint)
•Knowledgeable in the use of WebEx for online meetings and training courses.
•Excellent typing skills.
•Adaptability and capacity to work efficiently under pressure and with minimal supervision. Willing to work on shifting schedules.
•Team player; able to work with all levels of management in an exceptionally professional and diplomatic manner. Able to interact well with people from different nationalities and culture.
•Service-oriented; with high energy and positive attitude.
•Has solid knowledge of major desktop software applications and networking concepts.
•Able to work independently on complex tasks with some technical and management guidance.
•Able to speak at an appropriate technical and business level for the audience.
•Can handle multiple and competing projects; able to multitask and prioritize.
Companies Worked For:
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