Global Security Operations Center Manager,
02/2012 to
10/2013
Securitas –
896 Summit St. #101 Round Rock,
Texas 78664
Provide timely communications and actionable
intelligence to support the protection of people, assets/intellectual
property, and infrastructure of center and related interests/entities.
Ensure procedures and protocols
are in place that enable the timely and effective response to, and
management of, incidents, alarms, notifications, calls and other
activities related to the GSOC and its role as a central monitoring
station.
Serve as the hub for the monitoring, analysis, and
interpretation of risks and threats that may affect the business and
ensure all systems, both hardware and software, are functioning properly
Perform analysis, planning, and provide direction in
order to ensure that the GSOC is delivering maximum value to the
business. Provide training and
develop Standard Operating Procedures for personnel assigned to the GSOC
to facilitate effective performance.
Identify and communicate daily all critical items
requiring the attention of senior management and coordinate with Security
Operations Managers to provide necessary documentation in support of
uniformed guard force activity (e.g., Officer Dispatch, Incident
Reporting, etc.).
Payroll and scheduling for GSOC
personnel.
Global Security Operations Center Manager,
05/2009 to
02/2012
SecurAmerica –
Atlanta,
Georgia 30326
Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities. Ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station. Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business. Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.). Payroll and scheduling for GSOC personnel.
Global Security Operations Center Mananger,
08/1997 to
05/2009
G4S/Wackenhut –
Round Rock,
Texas 78681
Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities. Ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station. Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business. Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.). Payroll and scheduling for GSOC personnel.
Call Center Representative,
09/2002 to
12/2003
JCPenney Call Center –
Austin,
Texas 78758
Customer Service
Answer calls received in queue
Usage of computer screen along with headset phone
Preschool teaching assistant,
10/1995 to
07/1997
Capital Area Easter Seals Preschool –
Austin,
Texas
Plan activities for children 3-5 years of age, such as storytelling or art projects. Instruct and supervise children in social and developmental activities, help feed and change them, and generally provide one-on-one attention when needed. Maintain a safe and organized classroom environment for children. Assist the lead teacher in ensuring the physical, social, cognitive and educational excellence of children. Ensure that the classroom is aesthetically attractive so that students enjoy their surroundings while learning lessons. Provide support to the lead teacher in planning lessons and daily activities based on the principles of child development. Ensure development of positive relationships with children with a view to promote self esteem and self discipline.
Occasionally helped in infant and toddler classroom, in addition to the front office.
