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global security operations center manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary
Dedicated and effective leader with an extensive management background in Global Security Operations.  Excellent communication and people skills.
Skills
  • Scheduling
  • Payroll
  • Training
  • Program auditing
  • Access systems and patrol
  • Service-oriented
  • Physical restraint training
  • Lenel-Master Certified
  • Digital and IP video
  • Security personnel training

Alarm Monitoring License

Microsoft Office

Computer Skills

Multi line phone usage

Customer Service

Team Building

 

Work History
Global Security Operations Center Manager, 01/2012 to 09/2013
Allied Universal SecurityTexas City, TX,
Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities. Ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station. Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business.  Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.). Payroll and scheduling for GSOC personnel.
Global Security Operations Center Manager, 04/2009 to 01/2012
Allied Universal SecurityUnion, NJ,
Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities. Ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station. Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business.  Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.). Payroll and scheduling for GSOC personnel.
Global Security Operations Center Mananger, 07/1997 to 04/2009
FarmersArchbold, OH,
 Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities. Ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station. Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business.  Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.). Payroll and scheduling for GSOC personnel. 
Call Center Representative, 08/2002 to 11/2003
Kamehameha SchoolsHonolulu, HI,

Customer Service

Answer calls received in queue

Usage of computer screen along with headset phone

Preschool teaching assistant, 09/1995 to 06/1997
Capital Area Easter Seals PreschoolCity, STATE,

Plan activities for children 3-5 years of age, such as storytelling or art projects. Instruct and supervise children in social and developmental activities, help feed and change them, and generally provide one-on-one attention when needed. Maintain a safe and organized classroom environment for children. Assist the lead teacher in ensuring the physical, social, cognitive and educational excellence of children. Ensure that the classroom is aesthetically attractive so that students enjoy their surroundings while learning lessons. Provide support to the lead teacher in planning lessons and daily activities based on the principles of child development. Ensure development of positive relationships with children with a view to promote self esteem and self discipline.

Occasionally helped in infant and toddler classroom, in addition to the front office.


Education
High School Diploma: , Expected in to Giddings - Giddings, Texas
GPA:

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Resume Overview

School Attended

  • Giddings

Job Titles Held:

  • Global Security Operations Center Manager
  • Global Security Operations Center Manager
  • Global Security Operations Center Mananger
  • Call Center Representative
  • Preschool teaching assistant

Degrees

  • High School Diploma

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