Global Leadership Development Trainer Analyst resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Energetic, multi-dimensional Organizational Development Leader with demonstrated experience in developing client solutions and achieving results. Passionate about creating workplaces where everyone can achieve fullest potential, advancing capabilities of employees across all levels and parts of company.
Skills
Relationship Building
Personal Development Sessions
Training Program Development
Decision Making
Detail-Oriented
Verbal and Written Communication
Customer Service
Management Team Development
Complex Problem Solving
Public Speaking
Learning Strategies
Training Methods
Organizational Development
Employee Coaching
Experience
Global Leadership Development Trainer/Analyst, 12/2021 to Current Redshelf – Chicago, IL,
Worked alongside company leadership to establish clear training goals.
Designed, implemented and continually advanced leadership development programs to realize tangible, measurable results to strengthen leadership pipeline from front line to c-suite executives.
Created modern talent planning approaches and meaningful solutions to enable, scale and strengthen organizational adaptability and agility.
Implemented structured processes to identify future leaders and develop key skills early in careers.
Facilitated pinnacle executive leadership programs through in-person, virtual and blended settings.
Designated responsibility of training needs, policies and plans for communicating to diverse groups.
Educated 2,000+ leaders annually through instructor-led training.
Corporate Training Manager, 01/2019 to 12/2021 Republic Services, Inc. – Pacheco, CA,
Mentored team members to succeed and advance within department and company.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Conducted evaluations of training courses to uncover areas in need of improvement.
Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Effectively trained instructors and supervisors on techniques for managing employees.
Created testing and evaluation procedures to assess performance before, during and after training sessions.
Analyzed each department's training needs and developed new training programs based upon data collected.
Determined course objectives and found or wrote course materials to cover topics.
Compiled and analyzed weekly trainee retention reports.
Monitored training effectiveness through observation and metrics analysis.
Managed learning experience consistent with company philosophy and company-wide strategies.
Customer Care/Tech Support Trainer, 05/2018 to 01/2019 Continuum Global Solutions – City, STATE,
Identified and supported continuous improvement efforts with supervisor.
Worked alongside company leadership to establish clear training goals.
Mentored team members to succeed and advance within department and company.
Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Presented training information via role playing, simulations and team exercises.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Explained goals and expectations required of trainees.
Call Center Customer Service Representative, 10/2017 to 05/2018 Continuum Global Solutions – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Seized opportunities to upsell products, maximizing revenue.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Updated customer accounts, addresses and contact information within call management databases.
Audited customer account information to identify issues and develop solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Garnishment Collections Representative, 06/2016 to 07/2017 Coast Professional Inc. – City, STATE,
Advised debtors on payment options and set up payment plans.
Reasoned with customers and attempted to negotiate full balance payments.
Handled irate customers smoothly to achieve performance targets.
Used effective questioning techniques to clarify why debtors were delinquent.
Entered customers' financial status information into system.
Managed approximately 180 inbound and outbound calls daily.
Utilized skip tracing resources to complete background checks and loan documents.
Upheld privacy and security requirements for customer information.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Education and Training
High School Diploma: , Expected in 06/2014 York Central High School - Retsof, NY, GPA:
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