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Global Executive Administration Assistant Resume Example

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GLOBAL EXECUTIVE ADMINISTRATION ASSISTANT
Professional Summary
Customer Service Representative / Clerical, Executive Administrative Support Highly Knowledgeable and service-driven Administrative Professional with extensive experience in operations management and quality customer service. Consistently exceed expectations in high-pressure, fast-paced environments and deliver strong and sustainable gains in performance, productivity and profitability. Sound understand of sales and retail procedures combined with excellent customer service skills. Communicate effectively with customer and staff on all levels. 
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Accounting familiarity
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Conference planning
  • Travel administration
  • Administrative support specialist
  • Project planning
  • Attention to detail
  • Meeting minutes
  • Filing and data archiving
  • Multi-line phone talent
  • Strong client relations
  • Quick learner
  • AR/AP
  • Schedule management
Work History
Global Executive Administration Assistant, 02/2010 to 02/2014
IBM – Austin, Texas
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Managed executive calendar and coordinated weekly project team meetings.
Customer Service Representative, 01/2009 to 05/2009
TCG Holding Group – Austin, Texas
  • Handle customer inquiries, complaints and deduction questions for teacher retirement plans.
  • Successfully explained enrollment process, while handling a walk through process by phone.
  • Standard investigation for personal information.
  • Contact with school districts and vendors on a daily base.
  • Efficiently and promptly respond to inquiries via e-mail and telephone.
  • Obtained scanned records and uploaded them into the database.
File Clerk, 06/2009 to August
National Credit Union Administration – Austin, Texas
  • Clerical (Administrative).
  • Assisted in general office support.
  • Alphabetizing boxes, enrollment cards and files.
  • Scanning in proper files into data base system.
Customer Service Representative, 09/2008 to 01/2009
SmartNotes – Lakeway, Texas
  • Handle customer inquiries, complaints, billing questions and payment extension/service request.
  • Manage a.
  • high-volume workload.
  • Successfully explained enrollment process, while handling a walk through process by phone.
  • Efficiently and promptly respond to inquiries via e-mail and telephone.
Construction Receptionist, 03/2007 to 03/2008
Bartlett Cocke – Austin, Texas
  • Manage fast-paced front office for leading construction company.
  • Provide company information in person as well as via e-mail and telephone; verify visitor identity and escort.
  • Preform wide-ranging office functions such as updating and managing schedules, maintaining proprietary database.
  • Commended in initiating new procedures that improved office efficiency.
  • Side by side assistants with bidding, blue printing and estimating accounts.
  • Oversaw inventory and office supply purchases.
  • Answered and quickly redirected up to 30 calls per hour .
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
Customer Service Representative, 10/2005 to 03/2007
Once Upon A Child – Austin, Texas
  • Served customers in re-sale confinement establishment, sold infant and child clothing.
  • Offered suggestions, answered questions and provided private consultations.
  • Money handling, open and closing cash drawers, buying merchandise from customers.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped drive sales goals and achieve monthly quotas.
Education
High School Diploma: 2003
EAGLE ACADEMY OF AUSTIN - AUSTIN, TEXAS
  • Member of Yearbook Club
  • Member of Choir
Skills
Accounts Payable, Administrative, administrative support, Billing, Billings, Clerical, closing, Client Relations, Customer Service, data base, database, Database Creation, e-mail, estimating, Event Planning, fast, front office, general office, IBM, managing, meetings, Money, office, Office Management, Research, routing, Scanning, secretarial, Spreadsheet, teacher, telephone, phone
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Resume Overview

Companies Worked For:

  • IBM
  • TCG Holding Group
  • National Credit Union Administration
  • SmartNotes
  • Bartlett Cocke
  • Once Upon A Child

School Attended

  • EAGLE ACADEMY OF AUSTIN

Job Titles Held:

  • Global Executive Administration Assistant
  • Customer Service Representative
  • File Clerk
  • Construction Receptionist

Degrees

  • High School Diploma : 2003

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