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Global Enterprise Advisor Resume Example

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GLOBAL ENTERPRISE ADVISOR
Summary

Hardworking telecommunications professional with demonstrated track record of success in team leadership, account management and analysis. Competent in making quick and accurate decisions for routine and complex policy needs. Scrutinizes and optimizes roadmaps and initiatives.

Skills
  • Account Management
  • Customer satisfaction
  • Reporting
  • Technical support
  • Data tracking and analysis
  • Team collaboration
  • Business strategies
Experience
Company Name | City, StateGlobal Enterprise Advisor09/2018 - Current
  • Develop and maintain client relationships as well as build new relationships within assigned enterprise accounts.
  • Plan for key performance metrics at risk and proactively develop strategies and solutions for complex challenges based on account analysis.
  • Drive online tool enablement and adoption, highlighting value and enhancing opportunities, and drive new revenue growth.
  • Maintain ongoing service improvements for accounts, providing excellent customer service and taking initiative in responding to client needs in a timely manner.
  • Provide a superior level of Account Management to Enterprise customers serving as single Point of Contact for assigned Accounts.
  • Communicating with customer and making recommendations for solutions to complex accounts.
  • Build and maintain relationships with all internal departments to oversee customer impacting transactions and interactions and ensuring issues are resolved efficiently and effectively.
  • Utilizing BI & Reporting for reporting, analysis, QBR generation and participation, action planning and funnel management activities.
  • Maintain up-to-date client account profiles and oversight of contract deliverables.
  • Implement and track multiple projects for assigned accounts, including client requests like bulk orders, price plan, promotion changes and upgrades.
  • Work closely with the key stakeholders to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
  • Employ Life Cycle Management techniques to improve performance in all strategic priorities including Churn, Customer Relationship, and Self-Serve.
  • Collaborating with field partners to identify opportunities for increased penetration and opportunities to improve life cycle management indicators.
  • Keep up to date records and track project statuses utilizing Sales Force (SFDC), meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Implemented contracts, closed agreements and supported sales team in new product launches.
Company Name | City, StateCoord-Bus/Gov't Customer Ops /Fulfillment Associate11/2010 - 09/2018
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Obtained customer information from phone calls and email communication and entered in into Work Flow Manager to update internal records.
  • Knowledgeable in Microsoft Excel, WFM, MBA, EWI and Google products
  • Responsible for providing quality customer service to business customers including major, national and government accounts. Responsibilities include call handling specific to technical support for advanced products and devices, billing and service related inquiries, recommendations for purchase decisions and other customer questions and transactions.
  • Respond to service and equipment inquiries and requests
  • Responsibilities include call handling specific to technical support for advanced products and devices, billing and service related inquiries, recommendations for purchase decisions and other customer questions and transactions.
Company Name | City, StateSenior Sales Representative08/2009 - 11/2010
  • Respond to service and equipment inquiries and requests.
  • Apply all necessary troubleshooting steps to resolve, all problems, issues and inquiries, eliminating unnecessary transfers.
  • Review all customer accounts and identify opportunities improve revenue and improvement of services.
  • Review all customer account information including account analysis while on calls identify and match customer's need with the appropriate product and / or service(e.g., upgrades, adding a line and revenue).
  • Educate the customer on the benefits of recommended products and services and explain how customer will benefit from recommendations.
  • Assist in various special projects on an as needed basis.
  • Personally demonstrate and assist others in accessing and adhering to VZW code of conduct and guidelines in all areas of work.
  • Maintained database of customer and sales information using Sales Force
  • Asked open-ended questions to determine customer requirements and help identify correct products and services.
Company Name | City, StateSenior Sales Representative06/2006 - 07/2009
  • Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals.
  • Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
  • Customer Retention: Maintain and grow existing customer base and manage churn.
  • Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
  • Act as first level of contact for customer escalation issues.
  • Ensure customer satisfaction and resolve all customer issues and concerns.
  • Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
  • Training/Meetings: Responsible for thorough knowledge of all store functions.
  • Remain current on all wireless products, services, industry and competitive trends.
Education and Training
Ohio State University | CitySome College (No Degree) in Psychology
Strayer University | United StatesBachelor in Business Administration
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Resume Overview

School Attended

  • Ohio State University
  • Strayer University

Job Titles Held:

  • Global Enterprise Advisor
  • Coord-Bus/Gov't Customer Ops /Fulfillment Associate
  • Senior Sales Representative

Degrees

  • Some College (No Degree) in Psychology
    Bachelor in Business Administration

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