global director resume example with 14+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
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Global Director, 05/2021 - Current
San Manuel Indian Bingo & Casino Highland, CA,
  • Established the IT strategy, security, and support of a publicly traded global biopharmaceutical company that is on a mission to prevent and heal mental health disorders
  • Secure our Digital Therapeutics platform and advise leadership regarding FDA 21 Part 11 and HIPAA compliance
  • Prepared and maintained CAPEX and OPEX yearly budgets for IT
  • Implement SOX, GDPR, 21 Part 11, and HIPAA policies, procedures, and audits for ATAI and its Platform Companies
  • Devised the Cloud enablement strategy to adopt a Cloud only approach to enterprise infrastructure and application services
  • Co-ordinate with our global Service Providers for Endpoint Security and ITSM services for users and devices deployed worldwide.
Director of IT Operations, 01/2018 - 05/2021
Bickford Senior Living Ames, IA,
  • Acting CISO owning the strategy, operations, and budget for the protection of the enterprise information assets and the management of the Information Security
  • Program
  • Directed the IT Operations, Cloud Enablement, Information Security, and
  • Customer Service of AAOS and its family of Registries (Qualified Clinical Data Registries) which its mission is improving care for patients by collecting and reporting data from over 1500 participating hospitals
  • Directing and managing the Technology Support teams for IT Operations, Security, Risk, Infrastructure, Service Desk, Data Center
  • Management, and Cloud Services for AAOS 37,000+ worldwide members and the hospitals participating in the QCD Registries
  • Cloud migration of existing Tier 1 Critical Systems, Applications, and Databases to Azure Cloud services
  • Advised and presented to Sr
  • Leadership security risks through various channels such as Incident Reporting and Risk Management Team
  • Orchestrated internal and external Application & Infrastructure Penetration
  • Testing for Security and HIPAA Risk Assessments
  • Remediated vulnerabilities: 82% with known exploits in 30 days while reducing critical vulnerabilities by 94%
  • Represented IT within the Enterprise Risk Management Team and led IT Risk,
  • Disaster Recovery, and Cybersecurity within the organization.
Director, 10/2007 - 04/2017
IT & Infrastructure Services, PharMEDium Services City, STATE,
  • Recruited by the CIO
  • Oversaw the security and IT strategy of Enterprise Infrastructure Services of a $700+ million FDA/DEA regulated pharmaceutical compounding and manufacturing company with 1500+ employees in 5 locations supporting 24x7 operations
  • Directed a 20+ technology support and security services staff that collaborated and partnered with the business to align IT resources, security, and support to grow from $150 million to $700+ million in revenue in less than 10 years
  • AmerisourceBergen acquired PharMEDium in 2015 for $2.5 billion
  • Directed the Information Technology support staff of 20 (IT Manager, Service
  • Desk, Network Engineers, Security Analysts, Application Engineers, and DBAs) to support IT operations, enterprise support/solutions, and projects
  • Designed and implemented IT Strategic plans, initiatives, and objectives
  • Architected and Executed DR/BCP Implementation of HOT Offsite DR Center with yearly testing of DR plans
  • Advised, presented projects, strategic plans, and their status/outcomes to the
  • Executive Management Team
  • Achieved 99% uptime by executing an initiative-taking Enterprise Network &
  • Application Monitoring Solution.
  • Axelos ITIL 4 Foundationo (ISC)2
  • CISSPo ISACA CISMo ISACA CRISCo Azure Solutions Architect Experto Cisco: CCNP Enterpriseo Cisco: CCNP Collaborationo Cisco: CCNP Securityo VMware Certified Professional:
  • VCP6-DCV, VCP6.5-DCV & VCP6-NVo Qualys Certified Specialist: Vuln
  • Mgmt
  • ATAI Life Scienceso Instituted security solutions including Mimecast Email Security, CrowdStrike, Cisco Umbrella along with Security Awareness Training, and
  • PHISHING Campaigns to safeguard ATAI’s Intellectual Property and safeguard its corporate assets
  • O Support and secure ATAI’s global remote workforce (over 50% growth) utilizing Microsoft Intune MDM for Mac and Windows
  • O Orchestrated Application & Infrastructure Penetration Testing and remediations for Security and HIPAA Risk Assessments
  • O Introduced a zero-touch device deployment strategy that enables our global workforce to efficiently work securely and be onboardedwithin days of new hire notification
  • O Devised ATAI’s Azure and AWS cloud platforms which provide IaaS and PaaS service for ATAI and its Platform Companies which enabClairefficient operations and provide leadership with KPI’s and metrics to allow for data-based decisions for Clinical Trials and patientoutcomes
  • American Academy of Orthopaedic Surgeonso Instituted a Cloud first strategy for DRaaS, SaaS, PaaS, and IaaS solutions that service are members and participating hospitals
  • O Successfully executed, validated, and completed the AAOS 1st ever DRaaS BCP/DR plan for critical systems
  • O Prepared and owned CAPEX and OPEX budgets for operational Run, Build, and Transform Investments
  • O Implement ongoing Security Awareness Trainings and perform phishing campaigns to determine the trainings effectiveness
  • O Implement a defense in depth through diversification Security Framework/Architecture utilizing both network and host-based IDS/IPS(Cisco Firepower w/AMP and McAfee Enterprise Security Solutions) for network, server, and endpoint security
  • O Started a Vulnerability Management Program utilizing Qualys and Rapid7IVM for risk treatment, management, and mitigation
  • O Developed Policies & Procedures for IT, IT Security, HIPAA, GDPR that did not currently exist
  • O Implemented Auditing and Controls towards maintaining HIPAA and GDPR Compliance
  • O Migrated legacy Help Desk to ITSM-Based Jira Service Desk utilizing ITIL best practices for Incident, Change, and Service Mgmt
  • O Data Center Management and Operations of on-Premises Data Center and Azure Private Cloud
  • O Performed security risk assessments and penetration testing with third party services; and created the remediation roadmap
  • O Engaged product and process owners in remediation initiatives and performed remediation and validation
  • O Advised a security team with a keen focus on internal/ external audits and IT security operations
  • O Aligned information technology, security, risk management, and control activities as appropriate with NIST, HIPAA, PCI, GDPRguidance/requirements with internal governance and enterprise risk management policies
  • PharMEDium Services, an AmerisourceBergen Companyo Prepared yearly $2.5M Capital budgets and $4M+ of Operating expenses
  • O Utilized ITIL best practices and Six Sigma to foster a continuous improvement environment
  • O Created Vulnerability Management and Patch Management Program to reduce risk and threats
  • O Mentored and established career paths for IT staff along with mentoring and training of IT staff
  • O Administered Security team, policies, and procedures to mitigate internal and external security threats and vulnerabilities
  • O Implemented Multi-Factor Authentication (DUO & RSA), Secure Disk Encryption, Vulnerability (QUALYS) Management Program,
  • SecureWorks for Managed IDS/IPS, and Oracle Adaptive Access Manager for secure web and fraud detection
  • O Architected and deployed an Integrated web-based application for Label and Batch processing across the entire enterprise
  • O Architected a highly redundant Data Center solutions utilizing Cisco UCS, Unified Fabric, with EMC SANs
  • O Oversaw internal & external Infrastructure penetration testing and the remediation of threats
  • O Implemented a validated Manufacturing Quality & Complaint Management System
  • O Implemented electronic SOPs for cGMP’s with workflows and authorizations
  • O Integrated Lab Information Management Systems (LIMS) and processes across all pharmacy manufacturing facilities.
Bachelor of Arts: Mgmt. Information Systems & Marketing, Expected in
Lewis University - Romeoville, IL
Status -
Accomplished leader with progressive experience in IT Operations, Infrastructure, Security, Support, and Cloud enablement. Having over 15 years’ experience implementing solutions and partnering with a dynamic fast-paced business, which aligns technology and security with organizational goals and objectives to sustain growth and increase revenue.
  • O Data Center Design, Relocation & Cloud
  • Migration
  • O Virtualization (VMware/UCS/SAN)
  • O Cloud Enablement & Transformation
  • O Disaster Recovery & Business Continuity
  • Planning
  • O Cybersecurity, Risk & Incident Mgmt.
  • O Strategic Technology Planning
  • O Salesforce, ERP, & Cloud integrations
  • O Regulatory, Compliance, CGMP, and FDA CFR
  • (21 Part 11 & 45 Parts 160 and 164)
  • O Financial / Budget Mgmt. & Private
  • Equity
  • O Auditing, Governance, SOX, HIPAA, and
  • FDA/DEA regulations.
  • O Hyper Converged Solutions & Infrastructure

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Resume Overview

School Attended

  • Lewis University

Job Titles Held:

  • Global Director
  • Director of IT Operations
  • Director


  • Bachelor of Arts

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