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global contract administrator regional sales assistant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking, dedicated energetic sales administration support professional, bringing 15+ years experience. Organized and proactive with a strong detail-oriented background. Excels in problem solving, multi-tasking, exceptional communication skills and high quality results.

Highlights
  • Microsoft Office Suite
  • Spreadsheet development and Report analysis
  • Contract development
  • Customer service expert
  • Strong organizational skills
  • Exceptional multi-tasker
  • Problem resolution-oriented
  • Excellent communication skills
Accomplishments

Managed a portfolio of 30 contracts totaling a value of $1.1B

Completed implementation of new global contracting system with 100% accuracy of migrated data

Implemented processes to enhance sales team efficiency

Experience
Global Contract Administrator / Regional Sales Assistant, 2012 - Current
National Veterinary Associates Torrance, CA,
  • Continue contracting activities of the Americas Regional Contract Administrator in addition to the following:
  • Responsible for the support of Regional Sales team (21) and Global Sales Manager for successful creation, management and implementation of approximately 30 sales contracts valued at over $1.1B.
  • Contribute in the development and implementation of a new global SAP CLM (Contract Lifecycle Management) database, which included maintaining data integrity in the migration of legacy contract meta-data for over 100 sales contracts globally, achieving 100% accuracy.
  • Provide global process support to Regional Contract Administrators on use of the CLM database and related security and control requirements.
  • Develop the global MS Power Point Senior Management presentation of the Annual Contract Portfolio with input from the Global Sales Management team, to include the boundaries in which sales must operate.
  • Establish accurate accrual rates for volume rebates offered to customers as defined by contract specifications.
  • Provide semi-annual and annual data reviews to Sales team using BW reporting in the SAP CRM (Customer Relationship Management) database, to ensure rebate volume requirements are being met and adjust accruals as warranted.
  • Created MS Excel sales tools for use by the Sales team to help improve their efficiency when offering product samples and quoting price.
  • Collaborate with Sales team and Legal to issue compensation to customer related claims of excess expenses incurred due to product quality or performance.
Regional Contract & Pricing Administrator / Sales Assistant, 2009 - 2012
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  • Responsible for development and the maintenance of sales contract templates using MS Word.
  • Assist Regional Sales team in simplifying all contracts to fit within business strategies and goals to enhance efficiency.
  • Obtain all proper cross-functional endorsements and approvals for customer contract implementation, as required by SAP OTC procedures to fulfill security and control guidelines.
  • Establish new customer set up in SAP R/3 business system to ensure accurate meta-data is generated for Customer Service order entry use.
  • Successful upload of all pricing standards and customer specific prices with the migration of customer data from Mfg/Pro system to SAP R/3 system. Provided training to Sales team on related business system changes as a result of the data migration.
  • Distribute price change notifications to Sales team for timely communication to customers.
  • Review all BW price exception reports for accurate functional endorsement and approvals.
  • Develop process for Sales team to use when customers request compensation for excess expenses incurred in customer production due to product quality or performance.
  • Lead project with Sales Reps to develop product sales forecast in SAP APO (Advanced Planning Optimization) database for use by Demand Planners, in scheduling adequate production to meet customer purchasing requirements.
  • Major accomplishment achieved at improving accuracy of forecast from approximately 30% to over 78% accuracy.
  • ExxonMobil Chemical acquired Advanced Elastomer Systems, LP 2002.
Regional Pricing Administrator / Sales Support Representative, 2002 - 2009
NA City, STATE,
  • Responsible for maintenance of pricing standards and customer specific prices in QAD Mfg/Pro business system to ensure committed prices are invoiced correctly.
  • Develop pricing procedure and requirements to align Asia-Pacific Sales organization to business system utilized by North America.
  • Work extensively with the Sales organization to ensure accurate communication on price changes is transmitted to customer base in a timely manner.
  • Develop a disaster recovery program in conjunction with the Information Systems team to sustain business continuity.
  • Establish accurate accrual rates for Rebates offered to customers as defined by contract specifications.
  • Assist as a back-up for the Sales Reps in customer interactions when the Sales Reps are unavailable.
Customer Service Representative II, 1997 - 2002
ExxonMobil Chemical Acquired AES City, STATE,
  • Maintain accurate customer account information in QAD Mfg/Pro system for customer specific shipping and billing requirements, and resolve complex situations to preclude future issues.
  • Provide optimum customer service as a raw material supplier to the thermoplastic elastomer customer base meeting all customer order requirements, ensuring order accuracy, product availability, on time deliveries and special pricing approvals.
  • Resolve customer inquiries regarding product quality, technical data, material returns and customer concerns.
  • Mentor and train new customer service employees and provide guidance to customer service team.
  • Process debit/credit requests using investigative measures to resolve payment differences, customer issues and sample requests.
Education
Bachelor of Arts: Marketing, Expected in 2002
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Walsh University - Canton, OH
GPA:
Status -

Graduated Magna Cum Laude

Skills
  • Business Software: SAP (APO, CLM, CRM), QAD Mfg/Pro, Microsoft Office Suite (Excel, PowerPoint, Word)
  • Personal skills: exceptional organizational skills, drive for process improvement, strong analytical skills, maintain high quality of work, enthusiastic, flexible, adaptive to change

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Resume Overview

School Attended

  • Walsh University

Job Titles Held:

  • Global Contract Administrator / Regional Sales Assistant
  • Regional Contract & Pricing Administrator / Sales Assistant
  • Regional Pricing Administrator / Sales Support Representative
  • Customer Service Representative II

Degrees

  • Bachelor of Arts

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