Glass Glazier Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Transitioning from the construction field and seeking a full-time role in the field of Information Technology. 5+ years of experience in customer service. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.

  • Technical Support
  • Customer service expert
  • Data recovery
  • Technical issues analysis
  • Compassion
  • Organization and Time management
  • Excellent work ethic
  • Computer proficiency
Work History
03/2018 to Current Glass Glazier Flynn Companies | Kansas City, MO,
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
  • Identified obstacles and used independent judgment to make decisions and solve problems.
  • Illustrated commitment to high standards of quality, accuracy and service.
  • Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
10/2017 to 02/2018 Court Monitor Life Time Fitness | Bloomfield, NJ,
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Kept watch over up to 200 children and adults, along with other court monitors simultaneously.
08/2014 to 09/2017 Firefighter Forsyth County, North Carolina | Winston Salem, NC,
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
04/2012 to 08/2014 Cashier | Cook| Cutter | Trainer Rudy's "Country Store" And Bar-B-Q | City, STATE,
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Greeted over 250 customers per day and communicated effectively to obtain accurate orders.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Trained and mentored 10+ new personnel hired to fulfill various roles.
  • Cut meats to customer specifications and answered questions about specialty products.
Expected in 02/2015 EMT-B | EMT-Basic Val Verde Regional Medical Center EMT-B Program, Del Rio, TX, GPA:
  • Professional development completed in EMT-B and in CPR
  • Graduated Top of the Class
Expected in 05/2012 High School Diploma | Comstock High School, Comstock, TX, GPA:
  • Graduated with 3.92 GPA
  • Member of National Honor Society
  • Graduated in Top 5% of Class
  • Graduated with Honors
  • Google IT Support Professional Certificate - 3/11/2021

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Resume Strength

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Resume Overview

School Attended
  • Val Verde Regional Medical Center EMT-B Program
  • Comstock High School
Job Titles Held:
  • Glass Glazier
  • Court Monitor
  • Firefighter
  • Cashier | Cook| Cutter | Trainer
  • EMT-B
  • High School Diploma

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