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Gifting Coordinator Resume Example

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GIFTING COORDINATOR
Professional Overview
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Motivated and reliable office administrative professional with 5 years experience providing executive-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. High-performing, Innovative, Mature, Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive,  Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Enthusiastic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking.
Summary of Skills
  • Microsoft Office
  • Medical terminology
  • Deadline-oriented
  • Certified in 10-key
  • Computer-savvy
  • Multi-line phone proficiency
  • Fast learner
  • Motivated
  • Meticulous attention to detail
  • Professional and mature
  • Excellent communication skills
 
 
Work Experience
Gifting Coordinator Sep 2014
Wyndham Vacation Ownership － Williamsburg, VA
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered prompt, accurate and excellent customer service.
  • Described merchandise and explain operation of merchandise to customers.
  • Verified that information in the computer system was up-to-date and accurate.
Marketing Administrative Assistant Jun 2013 to Sep 2014
 Wyndham Vacation Ownership － Williamsburg, VA
  • Input tours in which marketers have booked for tour reception.
  • Make weekly master of arrivals, Work with VP's of company to see how tour reception performance can be made better amongst the site.
  • Work with Sales Managers to send out Units for owners of Wyndham.
  • Review and organize previous night's arrivals to make sure all marketers claimed correct guest and input correct information.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Standardized department filing system to increase efficiency.
  • Designed electronic file systems and maintained electronic and paper files.
  • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
  • Communicated with customers, employees and other individuals to answer questions and explain information. 
In House Marketer Jun 2012 to Jun 2013
 Wyndham Vacation Ownership － Williamsburg, VA
  • Make sure guest enjoy their vacation at Resort.
  • Help guest with deciding what attractions to see in Williamsburg.
  • Set up tours for owners and guest to find out new information concerning their ownership as well as introducing non owners to the Wyndham family.
  • Weekly numbers are averaged together to find out bonus pay out and whether or not goals were achieved.
  • I am the guest personal guest guide during their stay.
  • Identified customer needs through market research and analysis.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems. 
Medical Records Clerk/Pharmacy Technician Oct 2011 to Nov 2011
 James River Family Pracitice － Newport News, VA
  • Received all company faxes, sent them to correct correspondence.
  • Made sure all faxes were sent to correct party after doctor or physician's assistant had completed them.
  • Made sure all medical records request were completed accurately and in a timely manner, thoroughly went through every records request only sending exactly what requestor wanted.
  • Contacted patients so that they were aware when prescriptions or paperwork was ready for pick up.
  • Assisted the front desk staff in checking in and out patients.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email. 
  • Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses and doctors.
  • Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Prepared prescription refill requests on behalf of the physician. Completed registration quickly and cordially for all new patients. Scheduled radiology exams for patients. Quickly responded to staff and client inquiries regarding CPT codes.
Medical Administrative Assistant Aug 2011 to Sep 2011
 Extern Dominion Physical Therapy － Hampton, VA
  • Assisted the front desk staff in checking in and out patients.
  • Assisted patients in filling out medical paperwork and welcome packages.
  • Interacted with patients for surgery appointment scheduling.
  • Helped prepared patient charts for next day appointments.
  • Filed patient charts correctly and pulled patient charts as needed.
  • Observed and preparation of deposit slips for bank, reconciliation of front staff accounting sheets to match deposit.
  • Worked with lead administrative staff on supply purchasing, inventory control, and cost monitoring.
  • Recorded and filed patient data and medical records.
  • ​
Waitress/Hostess Mar 2011 to Jul 2012
 Victor's Steakhouse － Poquoson, VA
  • Greet customers and made sure customers had an enjoyable dining experience.
  • Check out customers using cash register and credit card machines.
  • Opened and closed restaurant daily.
  • Paid vendors and signed sales receipts.
  • Designed new menus for establishment.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Skillfully anticipated and addressed guests' service needs.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Effectively used items in stock to decrease waste and profit loss. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. 
Operations Manager Jan 2010 to Oct 2010
 Portfolio Recovery Associates, LLC － Newport News, VA
  • Mentored, coached and trained 7 to 16 team members.
  • Coached team on daily goals/quotas, time tracker, attendance policy and procedures, faxed documentation to customers, other collection companies and consolidation companies.
  • Second voice calls to help resolve customer conflict or complaints, negotiated payment plans and settlements.
  • Performed performance reviews to help coach and develop team members to make them better debt collectors.
  • Owned team productivity metrics. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Representative Jan 2008 to Jan 2010
 Portfolio Recovery Associates, LLC － Newport News, VA
  • Helped customers take care of delinquent accounts.
  • Negotiated payment arrangements, settlements, and payment methods.
  • Meet monthly goal/quota given by company monthly, in which goals/quotas increased each month.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures. 
Customer Service Representative Oct 2006 to Jun 2007
 West Telecommunications － Hampton, VA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Helped customers activate Cingular prepaid phone service
  • Made sure customers were aware of how each prepaid plan worked and how to add minutes to their phone.
  • Troubleshoot any customer difficulties.
  • Kept abreast of rapidly evolving technology. 
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
Education
High School Diploma, Medical Administrative Assistant Sept 2011 Corinthians College － Newport News, VA GPA: Elected Student Ambassador Director's List Recipient National Technical Honor Society
Member of National Technical Honor Society & Ambassador Club
Directors List Academic Achievement Award
4.0 GPA
Pharmacy Technician Jun 2007 Pharmacy Tech R Us － Norfolk, VA GPA: Graduated with High Distinction
4.0 GPA
Graduated Summa Cum Laude
High School Diploma, General Jun 2000 Hampton High School － Hampton, VA GPA: Graduated with High honors
Graduated Summa Cum Laude
Member of Latin Club
Skills
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, and Memos, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,  Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 60 WPM, Typing, faxes, filing, filling, forms, ICD- 9, insurance, Inventory, inventory control,
 
 
 

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Resume Overview

Companies Worked For:

  • Wyndham Vacation Ownership
  • James River Family Pracitice
  • Extern Dominion Physical Therapy
  • Victor's Steakhouse
  • Portfolio Recovery Associates, LLC
  • West Telecommunications

School Attended

  • Corinthians College
  • Pharmacy Tech R Us
  • Hampton High School

Job Titles Held:

  • Gifting Coordinator
  • Marketing Administrative Assistant
  • In House Marketer
  • Medical Records Clerk/Pharmacy Technician
  • Medical Administrative Assistant
  • Waitress/Hostess
  • Operations Manager
  • Representative
  • Customer Service Representative

Degrees

  • High School Diploma , Medical Administrative Assistant Sept 2011
    Pharmacy Technician Jun 2007
    High School Diploma , General Jun 2000

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