Strong desire to learn and
proactive demeanor with ability to manage priorities and multi-task in a fast paced call center environment. Excellent analytical as well as communication skills
(written, verbal, presentation and interpersonal) and strong team player. Exposure to multicultural environment and Onsite-offshore model with experience in handling diverse range of customers
Over two years of experience in Customer Support services.
Excellent skills in providing product/service related information and selling them over the phone
Good experience in receiving inbound calls from customers.Ability to handle software on a data entry level
Ability to keep customer grievance and other information notes to follow them later.
Quick learner about products and services.
Computer proficient in MS Word, Excel, PowerPoint and Outlook
Geo Content Reviewer March 2010 to October 2010Google , Hyderabad (Serco Pvt Ltd)
I was responsible for analyzing, researching and correcting Business Listings on Google Maps, based on user reports
I was promoted to quality analysis team to review team's analysis
My work involved
Making outbound calls to Businesses in the US (similar to customer service representative)
Keeping up with policy changes and working accordingly
Critical thinking and creative research to achieve accuracy with limited data
Interpreting and understanding complex user (customer) instructions while working on multiple computer screens
Communicating with utmost courtesy and professionalism
Support Analyst November 2010 to November 2011IBM (Source One Management)
Provide technical assistance to clients queries related to their computer systems.
Daily review of open support tickets, and communication with customer on progress of support resolutions.
Maintain a log of all client hardware and support issues, as well as documenting resolutions