High-energy, confident professional with an infectious enthusiasm for technology. Natural ability to promote products and build rapport through listening and communication skills. Resourceful and detail-oriented; skilled problem-solver and multi-tasker.
Active listening skills
Sharp problem solver
Energetic work attitude
Customer service expert
10/2013 to Current
GeniusApple Store － San Antonio, TX
Earn the trust of customers and coworkers by offer guidance, knowledge, and even tips and training on devices and apps
Partnered with leadership to acquire materials for and deliver GBE2 Phase 2 information to Family Room to create a seamless transition and positively impact the customer journey.
Use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems.
Support company retail programs by informing customer on education programs and product upgrade options.
02/2012 to 10/2013
Family Room SpecialistApple Store － San Antonio, TX
Delivered an exceptional customer experience by upholding the Apple brand standards in all interactions
Enriched customers life by provided One to One training in scheduled training.
Drive team results by leading in appointments taken and MPS score
04/2006 to 07/2011
Asst. ManagerRoss Dress for Less － Honolulu, HI
Responsible for all phases of Store Operations.
Ensure that Company Standards and Expectations are met
Executes business plan to deliver desired sales and profit
Maintains good quality Customer Service
Recruits, trains and develops Associates
02/2006 to 02/2007
SpecialistApple Store － Honolulu, HI
Be knowledgeable on all Apple products, and introduce them to customers in a fun and friendly way
Help customer on the sales floor, by answering question and demonstrating apple products
Change peoples lives by showing them products that meets their needs
Education and Training
Associate of Arts: New Media ArtsKapiolani Community College － Honolulu, HI, USAWon John Young Fine Arts scholar ship
Associate of Science: Information TechnologyKapiolani Community College － Honolulu, HI, USA