Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Creative professional with extensive project experience from concept to development. Talents include administrative,anlitical abilityand other essentia l office activities.
Core Qualifications
Results-oriented
Operations management
Proficiency in office automation works Quick learner
Computer proficient
Microsoft Office
File/records maintenance
Reports generation and analysis
Contract negotiation/review/drafting
Training and development
Experience
2015 to CurrentGeneral Office WorkerMacy's | Fort Myers, FL,
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Can use automated schedulers or calendars to create appointment for the naturalization applicants.
Can operate applications like NFTS,TELEVIEW for USCIS.
Transmits and receives documents and messages electronically.
Composes non technical correspondence, requests for information, and letters of acknowledgement or notification for USCIS.
Uses multiple office automation software with varied functions to produce a wide range of documents.
Uses varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and other documents.
Update systems with current information required for reports and data analysis and administers management information systems.
Prepare reports, spreadsheets, and provides program and administrative information based on findings.
Complete a variety of physical, database and system file checks to prepare cases for naturalization and coordinates with other units to resolve non-routine issues and cases.
Processing applications for citizenship for the Immigrants and other applicants.
Prepare the files for the immigration officers for the interview.
Making Appointments for the immigration and citizenship and for the oath ceremony.
Electronically routing the files.
Email processing.
Guide and instructs a small unit of clerks.
Performs moderately difficult and responsible clerical working, maintaining and checking various kinds of records.
Coordinates work assignments basted on area workload and review daily assignments to deploy staff, as needed Employment.
05/2008 to CurrentSales AssociateMACY'S INC | City, STATE,
Approach customers politely ,ask questions to understand their needs.
Responsible for answering phone calls of customers to provide all the information regarding products.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Recommend, select and help to locate or obtain merchandise based on customer needs and desires.
Describe about merchandise and explain their usage ,.
Placed special orders or call other stores to find desired items.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Clean display cases, shelves, and aisles.
Prepare sales reports end of the day by using office automated accounting software.
Making official letter for the customers using automated word processing software.
Can operate insight software for Macys to do sales, ,internet search ,making client report and sales report.
02/2008 to 04/2008Customer Services AgentSingapore Airlines ,Newark Liberty International Airport NJ | City, STATE, USA
Assisting customer with all sort of travel related requirements in the airport.
Updated and maintained client information ,contact and mailing lists database.
Processing boarding pass.
Counseling the traveler for onward travelling.
Helping for boarding and loading.
Helping prepare bulk mailings.
Verifying bills and charges.
Scheduling staffs.
Controlling flights.
Monitoring staffs improvement.
Inspecting the security of the aircraft.
Doing post flight work.
Completing administrative issues.
Meet up the baggage claim issues and dealing baggage insurance.
Update lost and found items.
Conveying passengers massage to the family.
Design new trainings for the concern department.
Arranging overseas training.
Doing book keeping.
Maintain log book.
Updating office files and data in the airline software like BABS,ABACUS ,AMADUSE.
03/2002 to 12/2007Senior Customer Services AgentSingapore Airlines ,Dhaka International Airport | , ,
Most of the duties were same as New Ark liberty international airport.
Education
Expected in 2000Master of Arts | English LiteratureNational University, Dhaka, GPA:
Professional Affiliations
Accomplishments
 I have successfully completed training (SIA Buddy).
for crisis management from Singapore Airlines Commercial Training Center in Singapore in 2005.
I have successfully completed training (Services Recover) how to recover service for the customer from Singapore Airlines Commercial Training Center in Singapore in 2006.
I have successfully completed training (I AM AT SREVICE) on how to give excellent service for the customers from Singapore Airlines Commercial Training Center in Singapore in 2005.
I have completed successes fully all the mandatory training for USCIS and DHS.
Languages
Extra
in speaking & writing English, Bengali and Hindi.
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