general office worker resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Creative professional with extensive project experience from concept to development. Talents include administrative,anlitical abilityand other essentia l office activities.
Core Qualifications
  • Results-oriented
  • Operations management
  • Proficiency in office automation works Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Reports generation and analysis
  • Contract negotiation/review/drafting
  • Training and development
General Office Worker, 2015 to Current
Macy'sFort Myers, FL,
Can use automated schedulers or calendars to create appointment for the naturalization applicants.
  • Can operate applications like NFTS,TELEVIEW for USCIS.
  • Transmits and receives documents and messages electronically.
  • Composes non technical correspondence, requests for information, and letters of acknowledgement or notification for USCIS.
  • Uses multiple office automation software with varied functions to produce a wide range of documents.
  • Uses varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and other documents.
  • Update systems with current information required for reports and data analysis and administers management information systems.
  • Prepare reports, spreadsheets, and provides program and administrative information based on findings.
  • Complete a variety of physical, database and system file checks to prepare cases for naturalization and coordinates with other units to resolve non-routine issues and cases.
  • Processing applications for citizenship for the Immigrants and other applicants.
  • Prepare the files for the immigration officers for the interview.
  • Making Appointments for the immigration and citizenship and for the oath ceremony.
  • Electronically routing the files.
  • Email processing.
  • Guide and instructs a small unit of clerks.
  • Performs moderately difficult and responsible clerical working, maintaining and checking various kinds of records.
  • Coordinates work assignments basted on area workload and review daily assignments to deploy staff, as needed Employment.
Sales Associate, 05/2008 to Current
  • Approach customers politely ,ask questions to understand their needs.
  • Responsible for answering phone calls of customers to provide all the information regarding products.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Recommend, select and help to locate or obtain merchandise based on customer needs and desires.
  • Describe about merchandise and explain their usage ,.
  • Placed special orders or call other stores to find desired items.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Prepare sales reports end of the day by using office automated accounting software.
  • Making official letter for the customers using automated word processing software.
  • Can operate insight software for Macys to do sales, ,internet search ,making client report and sales report.
Customer Services Agent, 02/2008 to 04/2008
Singapore Airlines ,Newark Liberty International Airport NJCity, STATE, USA
  • Assisting customer with all sort of travel related requirements in the airport.
  • Updated and maintained client information ,contact and mailing lists database.
  • Processing boarding pass.
  • Counseling the traveler for onward travelling.
  • Helping for boarding and loading.
  • Helping prepare bulk mailings.
  • Verifying bills and charges.
  • Scheduling staffs.
  • Controlling flights.
  • Monitoring staffs improvement.
  • Inspecting the security of the aircraft.
  • Doing post flight work.
  • Completing administrative issues.
  • Meet up the baggage claim issues and dealing baggage insurance.
  • Update lost and found items.
  • Conveying passengers massage to the family.
  • Design new trainings for the concern department.
  • Arranging overseas training.
  • Doing book keeping.
  • Maintain log book.
  • Updating office files and data in the airline software like BABS,ABACUS ,AMADUSE.
Senior Customer Services Agent, 03/2002 to 12/2007
Singapore Airlines ,Dhaka International Airport, ,
  • Most of the duties were same as New Ark liberty international airport.
Master of Arts: English Literature, Expected in 2000 to National University - Dhaka,
Professional Affiliations
  •  I have successfully completed training (SIA Buddy).
  • for crisis management from Singapore Airlines Commercial Training Center in Singapore in 2005.
  • I have successfully completed training (Services Recover) how to recover service for the customer from Singapore Airlines Commercial Training Center in Singapore in 2006.
  • I have successfully completed training (I AM AT SREVICE) on how to give excellent service for the customers from Singapore Airlines Commercial Training Center in Singapore in 2005.
  • I have completed successes fully all the mandatory training for USCIS and DHS.
Extra in speaking & writing English, Bengali and Hindi.

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Resume Overview

School Attended

  • National University

Job Titles Held:

  • General Office Worker
  • Sales Associate
  • Customer Services Agent
  • Senior Customer Services Agent


  • Master of Arts

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