General Office Clerk Resume Example

I, currently provide services to the Department of Underwriting 90% and the other 10% to other departments. (QAD, Tech Support and a host of others) Doing so I continue to develope skills in evaluating projects, delegating tasks, and establishing and ensuring deadlines are met. Capable of handling multiple tasks and projects. Equipped to research and problem solve, while providing customer service to the department within HUD as well as outside entities. Principle Responsibilities * I prepare all incoming FHA loans for the Department of Underwriting. This entails logging all binders into FHAC to show the receipt and the status of the file/files. Depending on the status 70 % of the files are transferred to the endorsement contractor and 30% are handled as, problem files (cases that require further review by the underwriters). *Perform quality check on all daily assignments which consist of, files routed to the endorsement contractor, case warnings, test cases and post tech reviews that are assigned to the underwriters. Files that are shipped to the Record Center for storage, files shipped to various government facilities. *Provide guidance and support to several departments within HUD locating FHA binders that were previously archived or requested by an individual for review. *Ensure all work procedures are thoroughly documented in Online database- A system created to store all incoming and outgoing FHA binders and also to assist with anyone who is looking for a particular case. *Prepare, compose, extract database reports(Horizon Online Database) for daily monthly and quarterly reports for HUD. Readily respond to e-mails and incoming calls pertaining to concerns, questions, assignment changes, HireDesk Applicant Tracking System and any other genial forms of communication. *Provide and ensure employees received training necessary to understand and efficiently carry out work assignments, and capable of using automated systems. *I am able to use various methods learned from different programs and use them in my daily routine.

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