General Merchandise Specialist Resume Example
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GENERAL MERCHANDISE SPECIALIST
Professional Summary
Talented General Merchandise Team Member, well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Team Member also responds to additional cashier calls for the front lanes and Guest Services and is knowledgeable of return policies and store regulations, aiding guests at POS and on the sales floor.
Skills
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Work History
04/2015 - CurrentGeneral Merchandise Specialist | Cleveland Clinic - Newbury , OH
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Updated pricing and signage to complete product displays and educate customers.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Developed merchandising strategy to efficiently move overstock.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Worked with managers and advertising directors to optimize promotions.
- Arranged consistent shelves in 42 locations by following established planograms.
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed weekly sales circulars and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers with special services, account updates and promotional options.
- Worked closely with Guest Service Team Members and Team Leads to solve problems and handle customer concerns.
03/2015 - 04/2015Cashier | Fellowship Senior Living - Basking Ridge , NJ
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
09/2014 - 12/2014Waiter | The Landing Zone - City , STATE
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Prepared beverages and filled food orders for customers.
- Cleaned and coordinated cleaning of indoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cleared dishes and glassware quickly following each course.
- Returned reusable goods and serving equipment for inventory and restock.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Cleaned and sanitized work stations to meet health department regulations.
- Provided friendly, courteous service to create memorable moments for guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
Expected in 12/2020Oklahoma City Community College, City, StateAssociate of Arts: Humanities
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Resume Overview
School Attended
- Oklahoma City Community College
Job Titles Held:
- General Merchandise Specialist
- Cashier
- Waiter
Degrees
- Associate of Arts : Humanities
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