General Merchandise Manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Business-driven General Manager with more than [Number] years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in [Software]. Strategic [Job Title] with [Number] years of experience leading and overseeing [Type] and [Type] business activities. Strong history of devising precise and targeted business operations plans, managing [Type] areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and [Type] initiatives while leading quick and efficient attainment of objectives. Ambitious and results-oriented General Manager with over [Number] years of experience, creating strategic alliances with organizational leaders to effectively align with and support [Type] initiatives. Progress-driven planner adept at building and retaining high-performing teams. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Veteran [Job Title] with top-level skills in [Skill] and [Skill]. Likeable personality and customer-focused background coupled with expertise in [Area of expertise]. Ready to tackle new challenges and build success with exciting organization. Detail-oriented [Job Title] with [Number] years of [Type] experience. Expert in [Type] industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in [Area of expertise] and committed to punctuality. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading [Type] employees to complete [Type] tasks. Dedicated to efficient conflict resolution and excellent [Type] services. Studious [Job Title] offering [Number] years of extensive experience in [Industry] and [Industry]. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Talented professional with expert sales, [Skill] and [Skill] talents. Composed persona known for having excellent drive. Insightful [Job Title] with [Number] years of customer service experience. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

  • Performance improvement
  • Client Account Management
  • Team Leadership
  • Conflict Resolution
  • Deadline-oriented
  • Effective leader
  • Coaching and mentoring
  • Verbal and written communication
  • Project Management
  • Budget development
  • Budget administration
  • Budgeting
  • Efficient multi-tasker
  • Operations management
  • Employee scheduling
  • Staff training/development
  • Consistently meet goals
  • Business Development
  • Exceptional interpersonal communication
  • Relationship building
Regis University Denver, CO Expected in 06/1966 Associate of Arts : Business Administration And Management - GPA :
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
Work History
Carlie C's Iga - General Merchandise Manager
Raleigh, NC, 05/1978 - 08/2005
  • Oversaw $[Amount] budget and all purchasing needs for [Type] company.
  • Decreased material expenses by [Number]% by managing tracking and supply.
  • Devised and executed annual purchasing plans and contracts, including [Type] and [Type].
  • Implemented policies to reduce cost and eliminate waste.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Coordinated logistics for $[Amount] per year operations.
  • Contacted location managers and department supervisors to assess requirements.
  • Scheduled and organized inventory management of [Product] and [Product], worth over $[Number].
  • Identified and targeted critical procurement issues, saving over $[Number] in [Timeframe].
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Coda Logistics And Distribution - Merchadising, Inventory,import and Convention
Port Reading, NJ, 05/78 - 08/05
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Worked with [Type] supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Completed [Timeframe] logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Surmounted [Type] obstacles by directly collaborating with vendor representatives and proactively adjusting strategies.
  • Checked prices and calculated totals for accurate invoice processing.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Developed plan-o-grams and layouts that maximized sales.
  • Supervised and trained new staff in performing census.
  • Monitored tasks and staff assignments to deliver all projects under-budget and on-time.
Ace Hardware - Import Coordinator
City, STATE, Current - Current
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Developed tracking reports, which alleviated customer calls and boosted time savings.
  • Accurately input all shipment details into company's system using [Software].
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Supported import metrics around import functions and drove continuous performance improvements.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Created and wrote up new process instructions, resulting in increased efficiency.
  • Obtained quotes from several shipping companies and selected new organization, resulting in cost savings of [Number]%.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Ace Hardware - Convention Manager
City, STATE, Current - Current
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Held one-on-one meetings with [Job Title]s to identify selling hurdles and offered insight, including [Area of expertise] into how best to remedy such issues.
  • Sold products by developing relationships with network of [Type] professionals.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased sales revenues to $[Amount] for [Type] services by leveraging effective negotiating skills.
  • Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Prepared sales presentations for clients showing success and credibility of [Type] products.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by [Number]%.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Accomplished sales goals and boosted revenue by $[Number] through product knowledge and customer relationship management.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [Number]% revenue increase.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing [Number] long-term accounts in [Timeframe].
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Increased regional market share [Number]% within [Number] months.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Decreased [Timeframe] spending by [Number]% through effectively designing budgets using [Software].
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Maximized [Type] sales by updating procedures for [Task] and increasing productivity.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.

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Resume Overview

School Attended

  • Regis University

Job Titles Held:

  • General Merchandise Manager
  • Merchadising, Inventory,import and Convention
  • Import Coordinator
  • Convention Manager


  • Associate of Arts

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