LiveCareer-Resume

general merchandise manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Customer service
  • Problem resolution
  • Organization
  • Supervision
  • Team management
  • Product procurement
Experience
General Merchandise Manager, 04/2018 to 12/2019
Carlie C's IgaGarner, NC,
  • Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed [Type] deliveries.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Deli Clerk, 06/2016 to 04/2018
Broulim's Super Market Inc.Afton, WY,
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in Management and produce positions to support team and help meet all customer needs.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Food Service Clerk, 08/2014 to 06/2016
Raley's And BelairCameron Park, CA,
  • Organized food items on serving trays and in carry-out packages.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Prepared large batches of premade food according to standard recipes.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Washed, peeled, cut and measured recipe ingredients.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Received food orders from patients and families and explained offerings.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Prepared premade food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Reviewed contents on food trays to check receiving complete order.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Restaurant Team Member, 05/2014 to 08/2014
Shake ShackScottsdale, AZ,
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Sent orders to kitchen staff by verbal communication.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
GED: , Expected in 03/2011
Foothills Adult Education Center - El Cajon, CA,
GPA:

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Resume Overview

School Attended

  • Foothills Adult Education Center

Job Titles Held:

  • General Merchandise Manager
  • Deli Clerk
  • Food Service Clerk
  • Restaurant Team Member

Degrees

  • GED

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