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general merchandise clerk resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Skills
  • Administrative support
  • Complaint resolution
  • Customer service
  • Customer relations
  • Equipment monitoring
  • Equipment operation
  • Heavy lifting
  • ID Verification
  • Inventory management
  • Money handling
Work History
General Merchandise Clerk, 11/2008 to Current
KrogerLivonia, MI,
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
  • Maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
  • Resolve customer complaints to enhance support to drive positive customer experiences.
  • Maintain effective team member communication.
  • Place products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotate stock correctly to prevent out-of-date products and remove aging items from main shelving to build special promotional displays.
  • Change sales floor signs to show current pricing and support product promotions.
  • Assist in development of trainees, providing instruction and support to optimize readiness.
  • Attend and participate in sales meetings to stay abreast of current offers and product issues.
  • Answer customer questions and provide detailed product information.
  • Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Store Support Associate, 05/2017 to 03/2018
Raymour & Flanigan FurnitureMarlton, NJ,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Sanitized toilets, sinks, and other high-traffic fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Set up advertising displays and arranged merchandise on counters and tables to promote sales.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Greeted customers and directed to requested products.
  • Used POS system to process sales, returns, online orders and gift card activations.
Third Shift Cashier, 04/2014 to 06/2014
DierbergsEllisville, MO,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for tobacco and alcohol purchases and verified details, consistently meeting strict legal standards.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Collected gas and amenity payments based on customer orders.
Education
High School Diploma: , Expected in to West Side Leadership Academy - Gary, IN
GPA:

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Resume Overview

School Attended

  • West Side Leadership Academy

Job Titles Held:

  • General Merchandise Clerk
  • Store Support Associate
  • Third Shift Cashier

Degrees

  • High School Diploma

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