General Merchandise Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Customer Service professional with extensive background knowledge for providing social services. Team player with upbeat, positive attitude, and humbleness. Willing to establish a polite, attentive, but overall considerate relationship with clients. Motivated to maintain customer satisfaction and contribute to successful outcomes and succeed expectations. Articulate, enthusiastic, and results-oriented. Demonstrates passion for building relationships, cultivating partnerships and growing within a business. Customer representative highly professional and experienced to tackle all situations in fast-paced settings. Highly adaptable to address diverse customer needs. History of building trust with customers to gather information necessary, to underly any problems or necessities. Understanding and accepting to constructive criticism, open minded to learning new skills, and maintains organized to complete all procedures within any process.

  • Patient relationship management
  • Program coordination
  • Document management
  • Organization
  • Problem resolution
  • Relationship development
  • Planning and coordination
  • Security systems
  • MS Office
  • First Aid/CPR
  • Customer service
  • Fluent in English and Spanish
  • Oral and writing communication
  • Administrative skills
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Issue handling
  • Call routing
  • Correspondence typing
  • Listening skills
  • Recordkeeping
  • High-energy attitude
  • Technologically savvy
  • Office equipment proficiency
  • Retail sales customer service
  • Clerical support
  • Inbound and outbound calling
  • Call center experience
  • Problem-solving abilities
11/2019 to Current
General Merchandise Wal-Mart Gilbert, AZ,
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Restocked and merchandised products to encourage strong sales.
  • Helped customers locate products and processed special orders for customers seeking out-of-stock items.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Maintained organized back storage room to support efficient restocking.
  • Built rapport with customers through friendly conversation and high-quality service.
  • Promoted new product releases and limited edition items to drive sales.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Engaged with team members to meet goals and expectations for guest.
  • Assisted other team members with their departments overall presentation.
11/2018 to 04/2019
Benefit Verification Specialist Acadia Healthcare Inc. Eau Claire, WI,
  • Monitored data integrity and confidentiality by observing strict regulations and procedures.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Maintained thorough and current personnel handbooks and records.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered multiple calls per limited timeframe to answer customer questions.
01/2018 to 09/2018
Shelter Advocate Kings Community Action Organization Hanford, CA,
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Conferred with shelter advocates to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality emotional support.
  • Recommended improved life choices to enhance client outcomes.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Collaborated with social workers to support patients.
  • Evaluated patient behavior and reported changes to clinical team.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Answered multiple calls per day to answer customer questions.
08/2015 to 06/2016
Customer Service Representative Martin Marietta Manistee, MI,
  • Answered calls and directed them to appropriate department.
  • Completed reports over the phone and in person
  • Annotated important details and provided feedback to any questions asked.
  • Fingerprinted clients as requested and in a timely manner.
  • Provided Interpretar services for clients and other departments when asked of assistance.
  • Input data into multiple computer applications and meet deadlines as needed.
Education and Training
Expected in 12/2017
Bachelor of Science:
University Of Arkansas Fort Smith - Fort Smith , AR

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • University Of Arkansas Fort Smith
Job Titles Held:
  • General Merchandise
  • Benefit Verification Specialist
  • Shelter Advocate
  • Customer Service Representative
  • Bachelor of Science

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