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General Merchandise Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists [Job title] in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.

Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.

Skills
  • Customer Service
  • Strong Attention to Detail
  • Reliable and Responsible
  • Productivity and Time Management
  • Merchandising and Display
  • Shelving and Storage
  • Inventory Recordkeeping
  • Product Packaging
  • Payment Processing
  • Warehouse Coordination and Support
  • Data Entry and Database Skills
  • Merchandise Retrieval and Distribution
  • Product Tagging and Categorization
  • Verbal and Written Communication
  • Data Entry
  • Order Fulfillment
  • Cleaning and Sanitizing
  • Customer and Call Response
  • Safety Procedures
  • Stocking and Replenishing
  • Cash Register Operations
  • Decision Making
  • Friendly and Enthusiastic
  • Critical Thinking
  • Adaptable and Flexible
  • Quick Learner
  • Inspecting and Examining Merchandise
  • Handling Customer Inquiries
  • Organization and Categorization
  • Staff Training
  • Product Sales and Promotion
  • Customer Relationships
  • Pricing Inquiries and Validation
  • Attention to Detail
  • Customer-Oriented Mindset
  • Organizational Skills
Education
New Hope Academy Langhorne, PA, Expected in 04/2015 High School Diploma : - GPA :
Work History
Wal-Mart - General Merchandise
Ocala, FL, 07/2019 - 04/2021
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained productivity and accuracy while continuously lifting and unpacking over 80 boxes per hour
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted store customers and discussed needs.
  • Addressed customer complaints and requests by resolution or escalation.
  • Picked and packed order items.
  • Unloaded deliveries from trucks in prompt fashion.
  • Supervised and trained new staff in performing census.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked designated items on shelves, end caps and displays.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Rotated stock correctly to minimize spoilage and waste.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Owned [Type] zone each day, keeping everything customer- and inspection-ready.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Set up regular and promotional signage throughout sales floor.
Coxhealth - Barista
Branson West, MO, 03/2017 - 05/2019
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Prioritized drink requests while managing interruptions.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Set and achieved goals for professional development and advancement.
  • Cultivated ability to recall customers' names and address each by name.
  • Educated coworkers and customers about new products.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Ymca Twin Cities - Server
Eagan, MN, 07/2017 - 12/2018
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees by [Action].
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
The Del Monte Lodge - Catering Server
Pittsford, NY, 04/2015 - 02/2017
  • Prepared and maintained drink stations throughout catering events.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Served plated dinners with up to [Number] courses.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Cleared dishes and glassware quickly following each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Packaged condiments for transportation to event locations.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Arranged linens and table settings according to seating plan and event theme.
  • Delivered catered food and supplies to facility for on-time set-up.
Languages
Korean :
Limited Working
Negotiated :
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended
  • New Hope Academy
Job Titles Held:
  • General Merchandise
  • Barista
  • Server
  • Catering Server
Degrees
  • High School Diploma

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