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General Manager, Learning and Development Resume Example

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GENERAL MANAGER, LEARNING AND DEVELOPMENT
Learning and Development Leader

Innovative learning professional with a proven track record of building successful leaders, championing company culture, and talent development and training strategies that boost organizational performance.

Skills
  • Organizational Effectiveness
  • Competency Benchmarking
  • New Hire Orientation
  • Onboarding and Cross-boarding
  • People and Performance Management
  • Workforce Upskilling
  • Employee Experience Champion
  • Mentorship and Recognition Programs
  • Blended Learning Expert
  • Executive and Clinician Coaching
Work History
General Manager, Learning and Development , 03/2020 to Current
Delta Air Lines - 40-60 Hours Per Week – Atlanta, GA
  • Oversaw and improved Leader Academy deliveries by converting instructor led training from live training to live virtual training during COVID19 with a cost savings of at least $2500 per workshop
  • Ensured operational success through the creation of a business continuity plan to manage staffing levels, projects and emerging training needs during unprecedented times for the company
Manager, Talent Development, 01/2015 to 02/2020
Pacific Dental Services - 40-60 Hours Per Week – Atlanta, GA
  • Led cross-functional training and development team with six direct reports and responsible for $125,000 training budget
  • Built data-driven core competency training benchmarks and assessments for all team members, receptionists to dentists, that precedes individual development planning
  • Decreased turnover by 23% by developing and directing programs to improve workplace culture and create career development pathways
  • Increased average daily production by 70% over 12 months by designing clinical mentorship model for all new associate doctors
  • Developed and implemented integrated talent development solutions by enhancing virtual learning, creating live workshops, and improving experiential learning
  • Created high-potential development program to build bench of talent for key senior management level roles
  • Drove organizational effectiveness by executing 360 degree feedback exercises, engagement surveys, and annual performance reviews
Training Center Director , 08/2008 to 12/2013
The Scheduling Institute - 40-60 Hours Per Week – Alpharetta, GA
  • Developed and directed strategy around creation of call center, phone skills, and customer service training program ranking #1 in dental industry
  • Created and launched 25 client workshops that included both instructor-led and web-based learning
  • Accountable for the success of "The U" training center, including overall customer satisfaction, client retention, and marketing
  • Launched train-the-trainer certification for all Scheduling Institute trainers as well as clients for field training purposes
  • Streamlined operational opportunities in offices and facilitated workshops ranging in size from 4-500 people
  • Introduced strategic onboarding process and "Start Strong" initiative that ensured success of new hires
  • Grew on-site training department 300% in two years through campus-based recruiting efforts and internship opportunities
  • Key player in organization being voted "Townie" award by DentalTown Magazine subscribers
Human Resources Generalist, 01/2006 to 07/2008
Carter Promotions - 40-60 Hours Per Week – Roswell, GA
  • Implemented full-cycle Human Resources functionality from recruiting, assessing, onboarding, training and performance managing all junior level sales team members
  • Boosted sales production by implementing full-cycle performance management workflow and processes
  • Increased revenue $4.5 million within 2 years by attracting, training, and retaining sales team that expanded 300%
  • Researched, integrated and trained web-based contact management system for sales team
Education
Bachelor of Arts: EnglishUniversity of Mississippi - University, MS
Technical Skills
  • Workday
  • Salesforce and Cornerstone Learning Management Systems
  • Ultipro
  • Oracle Financial Management
  • Articulate Storyline
  • Salesforce
  • ICIMS
  • DiSC Behavioral Analyst
Recognition
  • 2019 Extraordinary Performance (XP) Award Recipient, Pacific Dental Services
  • 2018-2020 We Serve - Volunteer Regional Ambassador, Pacific Dental Services
Volunteer and Community Service
  • Sweet Apple PTA President 2007-2009 - Served as leader of key parent-teacher group to help fundraise for in classroom and schoolwide initiatives, oversaw all volunteer involvement and participation, and built parent membership
  • Youth Soccer and Basketball Coach 2010-2018 - Coached youth sports at the elementary and middle school level at Roswell Parks and Recreation, Alpharetta Recreation and Parks as well as the Archdiocese of Atlanta
  • We Serve Regional Ambassador 2018-2020 - Organized dentist, hygienist and dental assistant volunteers to deliver free dentistry days for under-served members of society and delivered over $500,000 in cost free dental services
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Resume Overview

Companies Worked For:

  • Delta Air Lines - 40-60 Hours Per Week
  • Pacific Dental Services - 40-60 Hours Per Week
  • The Scheduling Institute - 40-60 Hours Per Week
  • Carter Promotions - 40-60 Hours Per Week

School Attended

  • University of Mississippi

Job Titles Held:

  • General Manager, Learning and Development
  • Manager, Talent Development
  • Training Center Director
  • Human Resources Generalist

Degrees

  • Bachelor of Arts : English

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