General Manager, Learning and Development Resume Example
Love this resume?Build Your Own Now
GENERAL MANAGER, LEARNING AND DEVELOPMENT
Learning and Development Leader
Innovative learning professional with a proven track record of building successful leaders, championing company culture, and talent development and training strategies that boost organizational performance.
Skills
|
|
Work History
General Manager, Learning and Development , 03/2020 to Current
Tishman Speyer – Los Angeles , CA
Tishman Speyer – Los Angeles , CA
- Oversaw and improved Leader Academy deliveries by converting instructor led training from live training to live virtual training during COVID19 with a cost savings of at least $2500 per workshop
- Ensured operational success through the creation of a business continuity plan to manage staffing levels, projects and emerging training needs during unprecedented times for the company
Manager, Talent Development, 01/2015 to 02/2020
Berkshire Bank – Clifton Park , NY
Berkshire Bank – Clifton Park , NY
- Led cross-functional training and development team with six direct reports and responsible for $125,000 training budget
- Built data-driven core competency training benchmarks and assessments for all team members, receptionists to dentists, that precedes individual development planning
- Decreased turnover by 23% by developing and directing programs to improve workplace culture and create career development pathways
- Increased average daily production by 70% over 12 months by designing clinical mentorship model for all new associate doctors
- Developed and implemented integrated talent development solutions by enhancing virtual learning, creating live workshops, and improving experiential learning
- Created high-potential development program to build bench of talent for key senior management level roles
- Drove organizational effectiveness by executing 360 degree feedback exercises, engagement surveys, and annual performance reviews
Training Center Director , 08/2008 to 12/2013
The Scheduling Institute - 40-60 Hours Per Week – City , STATE
The Scheduling Institute - 40-60 Hours Per Week – City , STATE
- Developed and directed strategy around creation of call center, phone skills, and customer service training program ranking #1 in dental industry
- Created and launched 25 client workshops that included both instructor-led and web-based learning
- Accountable for the success of "The U" training center, including overall customer satisfaction, client retention, and marketing
- Launched train-the-trainer certification for all Scheduling Institute trainers as well as clients for field training purposes
- Streamlined operational opportunities in offices and facilitated workshops ranging in size from 4-500 people
- Introduced strategic onboarding process and "Start Strong" initiative that ensured success of new hires
- Grew on-site training department 300% in two years through campus-based recruiting efforts and internship opportunities
- Key player in organization being voted "Townie" award by DentalTown Magazine subscribers
Human Resources Generalist, 01/2006 to 07/2008
Carter Promotions - 40-60 Hours Per Week – City , STATE
Carter Promotions - 40-60 Hours Per Week – City , STATE
- Implemented full-cycle Human Resources functionality from recruiting, assessing, onboarding, training and performance managing all junior level sales team members
- Boosted sales production by implementing full-cycle performance management workflow and processes
- Increased revenue $4.5 million within 2 years by attracting, training, and retaining sales team that expanded 300%
- Researched, integrated and trained web-based contact management system for sales team
Education
Bachelor of Arts: EnglishUniversity of Mississippi - City
Technical Skills
- Workday
- Salesforce and Cornerstone Learning Management Systems
- Ultipro
- Oracle Financial Management
- Articulate Storyline
- Salesforce
- ICIMS
- DiSC Behavioral Analyst
Recognition
- 2019 Extraordinary Performance (XP) Award Recipient, Pacific Dental Services
- 2018-2020 We Serve - Volunteer Regional Ambassador, Pacific Dental Services
Volunteer and Community Service
- Sweet Apple PTA President 2007-2009 - Served as leader of key parent-teacher group to help fundraise for in classroom and schoolwide initiatives, oversaw all volunteer involvement and participation, and built parent membership
- Youth Soccer and Basketball Coach 2010-2018 - Coached youth sports at the elementary and middle school level at Roswell Parks and Recreation, Alpharetta Recreation and Parks as well as the Archdiocese of Atlanta
- We Serve Regional Ambassador 2018-2020 - Organized dentist, hygienist and dental assistant volunteers to deliver free dentistry days for under-served members of society and delivered over $500,000 in cost free dental services
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Typos
Resume Overview
School Attended
- University of Mississippi
Job Titles Held:
- General Manager, Learning and Development
- Manager, Talent Development
- Training Center Director
- Human Resources Generalist
Degrees
- Bachelor of Arts : English
Similar Resumes
