Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Proficient lead worker trained in hotel operations, cleaning procedures and health and safety regulations.
Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel.
Maintains specified standards of cleanliness to promote guest comfort.
Competent housekeeper with over 15 years of experience providing excellent housekeeping services for overnight lodging in Itasca State Park.
Accustomed to handling work and staff pressure in fast-paced environment.
Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.
Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations.
Flexible and accustomed to wide of cleaning products and methods, including environmentally-friendly solvents and polishes.
Supervises staff and offers adequate guidance to complete work before deadlines.
Conducts room inspections to confirm completion of cleaning and upkeep to established standards.
Successful at working with all park departments to facilitate communication, quality and service initiatives.
Hardworking and resourceful with strong communication skills and adaptable approach.
Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs.
Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.Proficient lead worker trained in hotel operations, cleaning procedures and health and safety regulations.
Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel.
Maintains specified standards of cleanliness to promote guest comfort.
Competent housekeeper with over 15 years of experience providing excellent housekeeping services for overnight lodging in Itasca State Park.
Accustomed to handling work and staff pressure in fast-paced environment.
Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.
Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations.
Flexible and accustomed to wide of cleaning products and methods, including environmentally-friendly solvents and polishes.
Supervises staff and offers adequate guidance to complete work before deadlines.
Conducts room inspections to confirm completion of cleaning and upkeep to established standards.
Successful at working with all park departments to facilitate communication, quality and service initiatives.
Hardworking and resourceful with strong communication skills and adaptable approach.
Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs.
Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Skills
Safety protocols
Safety Management
Guest relations
Cleaning practices
Quality assurance and control
Staff training and development
Experience
05/2020 to Current
General Maintenance WorkerVectrus – Greenville, SC,
Assessed cleaning product availability and ordered stock to maintain inventory.
Maintained compliance with internal and regulatory safety standards, including OSHA.
Followed instructions regarding duties and assignments for facility and machinery maintenance.
Performed tasks to maintain on-site physical security, safety and efficiency.
Collaborated with [Job title] to diagnose long-term resolution, rectifying [Type] and [Type] troubleshooting issues.
Identified problems during daily work inspections and addressed concerns.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Stocked room attendant carts with supplies to keep carts organized and clean.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
06/2005 to Current
DL CustodialBenchmark Senior Living – Acton, MA,
Handled and stored hazardous chemicals safely to prevent injury or illness.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Notified building managers about needed repairs to maintain public safety.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Checked and stocked inventory throughout facility to meet expected demands.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Completed routine maintenance checks, notifying management of any needed repairs.
Notified management of structural issues and major repairs.
Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Operated backpack vacuum and other power equipment tools such as [Type] and [Type] to complete daily cleaning.
Maintained accountability for building keys, master keys, and access cards.
Assembled basic furniture and supplies for [Area].
Wet and spot mopped to clean floors and other surfaces in public corridors.
Moved equipment and furniture to thoroughly clean space.
11/2016 to 03/2017
Environmental Services HousekeeperAlterra Mountain Co – Mammoth Lakes, CA,
Stocked room attendant carts with supplies to keep carts organized and clean.
Removed trash and dirty linens from room attendant carts.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Supervised employees and developed training programs to ensure maximum performance.
Managed team of [Number] personnel in busy hotel with [Number] rooms.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Maintained floors with regular sweeping, mopping and vacuuming.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Exceeded facility standards regularly by working with detail-oriented approach.
Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Laundered sheets and removed stains to restore linens to pristine condition.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Organized supplies for efficient use based on expected customer needs.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Checked inventory for required supplies and made lists for needed cleaning products.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Interacted pleasantly with clients and guests when performing daily duties.
Washed and polished glass windows and doors to keep entryways clear and professional.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Swept and damp-mopped private stairways and hallways.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Requested maintenance orders to fix non-working equipment and address room damage.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
11/2007 to 04/2013
BartenderAmerican Legion Post 16 – City, STATE,
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Monitored patrons to keep alcohol consumption at designated levels.
Stocked bar with beer, wine, liquor and related supplies.
Engaged in small talk with patrons to build rapport and earn repeat business.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Education and Training
Expected in 05/2004
High School Diploma: Bagley Secondary - Bagley, MN GPA:
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