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general clerk iii resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dependable Facilities Support with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements. Attentive and personable bringing 10+years of facilities and customer service support experience in dynamic office environments. Strong work history in personel management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Skills
  • Stocking and replenishing of office supplies.
  • Customer satisfaction
  • Telephone etiquette
  • Relationship building
  • Operations Oversight
  • Leadership and supervision
  • Facility inspections
  • Negotiation
  • Excellent work ethic
  • Flexible & Adaptable
Education
Columbia College Of Missouri Huntsville, AL, Expected in 04/2018 Bachelor of General Studies : General Studies/Business Management - GPA :
Columbia College Of Missouri Huntsville, AL, Expected in 10/2014 Associates of General Studies : - GPA :
Work History
Chenega Corporation - General Clerk III
Springfield, VA, 06/2018 - 12/2020
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Assisted with logistical requirements for events and meetings.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Conducted daily inspections of facility grounds, external structure, systems, and equipment.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Raytheon Technologies Corp - Logistics Technician
Norwood, MA, 02/2011 - 06/2018
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Assisted with logistical requirements for events and meetings.
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Jysk - Cashier
Duncan, OK, 02/2008 - 02/2011
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Reviewed weekly sales circulars and monitored price changes.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
United States Air Force - Postal Specialist
City, STATE, 02/2005 - 08/2007
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Distributed mail on foot to residences and businesses, delivering to base wide customers per shift.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Helped customers by carrying oversized parcels inside residences.
  • Used automated mail processing equipment to sort and collate mail.
  • Upsold postal services like insurance and tracking.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Served customers in a friendly, efficient manner following outlined steps of service.

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Resume Overview

School Attended

  • Columbia College Of Missouri
  • Columbia College Of Missouri

Job Titles Held:

  • General Clerk III
  • Logistics Technician
  • Cashier
  • Postal Specialist

Degrees

  • Bachelor of General Studies
  • Associates of General Studies

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