SEARCH

General Clerk III Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GENERAL CLERK III
Summary

Versatile general clerk III with experience supporting wide range of clerical tasks in call center settings. Demonstrated skills in word processing, managing filing systems and Expert navigating between multiple software programs at managing multiple priorities to achieve tasks on time and efficiently.

Accuracy-driven general clerk experienced serving all clerical needs in any setting with tireless focus on performance optimization and team needs. Positive and upbeat team-player with comprehensive knowledge of clerical needs and file management. Excellent communication and prioritization skills.

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and comfortable working with little oversight.

Qualified Clerk with 7+ years of experience in administrative offices. Expert in customer service.

Highly trained individual with well-developed skills, which include customer service and computer data entry. Smart, pleasant and team-driven. Ready to apply knowledge of administrative assistance to enhancing clerical performance.

Skills
  • Billing and invoicing
  • Spreadsheet development
  • Schedule and calendar management
  • Customer satisfaction
  • Database management
  • Peer relationships
  • Quality control
  • Skilled in customer service
  • Administrative tasks
  • Verbal and writing communication
  • Mail sorting
  • Processing mail
  • Database entry
  • Proficient Microsoft Office Suite (Excel, Word, PowerPoint and Outlook) t
  • Scheduling and calendar management
  • Team collaboration
  • Document editing
  • Scanning and copying
  • Using multi-line phone systems
Experience
Serco | LAwton, OklahomaGeneral Clerk III01/2018 - 04/2020
  • Assisted customers by answering questions and providing information about the Federal Government Affordable Care Act, including healthcare and retirement benefits.
  • Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
  • Post information to agency records and modify forms or records.
  • • Record and input information to internal database records.
  • Responded to requests by preparing and sending files and documents.
  • Wrote, recorded and proofread business communications, documents and data.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers about changes or updates in the Federal Government Affordable Care Act, including healthcare and retirement benefits and Communicating potential problems.
  • Addressed all information updates by making changes to records in several different system's.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Observed all deadlines, enabling timely completion of tasks.
  • Reviewed and efficiently processed 50+ files each day in busy call center environment.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Kept firm's database updated with new information for cases, including client records, policies and health care documents to facilitate work of litigation team.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Answered multi-line telephone system in computer data entry/call center setting and routed calls-person exchange.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Organized computer-based information to minimize errors.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
FSNB call center | Lawton, OklahomaTeam Leader Supervisor03/2006 - 04/2009
  • Motivated and encouraged team members through positive communication and feedback.
  • Distributed projects and assignments to assigned team members.
  • Evaluated assigned team members and prepared relevant performance reviews.
  • Trained and coached team members in job performance, including specifics related to customer experience.
  • Observed individual calls and provided relevant suggestions and feedback to promote success.
  • Managed employee concerns regarding attendance and conduct, and delivered appropriate corrective action.
  • Facilitated team discussions on a monthly basis to discuss goals, successes and areas for improvement.
  • Developed contests and rewards to increase agent engagement and output.
  • Developed team members through one-on-one coaching and escalated call management.
  • Implemented continuous improvement activities by developing value-added process efficiencies.
  • Resolved average of 100+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted 100+ callers per week in fast-paced environment.
  • Completed up to 70+ outgoing calls per day according to assigned call list.
  • Answered, screened and processed over 100 calls daily by using call management system and web-based communications.
  • Answered multi-line call system with consistent three second answer speed, resulting in 98% of calls being answered per hour.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained new employees on processes to promote efficiency and productivity team-wide.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding banking needs, addressing any concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
American Red Cross | Lawton, OklahomaAdministrative Assistant03/2006 - 11/2006
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Managed building access by supplying key cards to employees and visitors.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Oklahoma Work Force | LawtonGED11/2006
Oklahoma Work Force | Lawton,Ok.Completed Training in Administrative Assistance And Secretarial Science11/2006
Certifications
  • Administrative assistant, American Red Cross - 2006
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Serco
  • FSNB call center
  • American Red Cross

School Attended

  • Oklahoma Work Force

Job Titles Held:

  • General Clerk III
  • Team Leader Supervisor
  • Administrative Assistant

Degrees

  • GED
    Completed Training in Administrative Assistance And Secretarial Science

Similar Resumes

View All
General-Clerk-III-resume-sample

General Clerk III

Madison, Alabama