Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly organized individual with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.

  • Microsoft Office proficient
  • CRM proficiency
  • Cost reduction and budgeting
  • Training program development
  • Training material development
  • Online training experience
  • Employee training
  • Project planning
  • Strategic Planning
  • Advanced MS Office Suite
  • Mail handling
  • Business administration
  • Schedule Management
  • Team Building
  • Team Management
  • Process Improvement
  • Administrative support
  • Stakeholder relations
  • Project Organization
  • Compliance, banking laws and regulations
  • Rapid 10-key data entry
  • Relationship building and management
  • Consumer banking specialist
  • Regulatory Compliance
  • Supervision
  • Operational Improvement
  • Communications
Work History
08/2019 to Current
General Clerk III Chenega Corporation Lawrence, KS,
  • Review benefit applications for accuracy and completeness
  • Conducts research for participant issue
  • Assist with team quality reviews to ensure work meets business standards
  • Process incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Compiled training and related course materials.
  • Liaised between trainers and course participants.
  • Created training manuals for General Clerk, subcontracted employees, according to company guidelines and business protocols.
  • Versed in assisting multiple teams with performing a wide range of administrative functions throughout Serco site including: Calculations, Mail/Scanning, Processing, Estate, Recovery, and Potentially Omitted Participants.
11/2015 to 06/2019
Contact Representative H-E-B Georgetown, TX,
  • Responds to in-person, telephone or written inquiries from taxpayers and/or their representatives and/ or the general public regarding payment arrangements on outstanding tax obligations
  • Documented all communication with applicants and inputted information into government system
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Recommended financial solutions in relation to tax implications.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
06/2014 to 08/2015
Project Coordinator/Executive Administrative Assistant to Chief Technology Officer Forest City Enterprises Inc. City, STATE,
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Assist with project transition from estimation and pre-construction phase to well-defined project execution plan.
  • Reviewed documentation to verify conformance with established project criteria.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Coordinated meetings with all pertinent parties and set up remote calls using Skype Business.
  • Assisted project team staff with project success.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Accomplished special objectives and projects according to requests from board members.
  • Created appropriate documentation for members of board and senior leadership before meetings.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed external contacts for CTO and kept track of periodic communication needed for priority contacts.
11/2013 to 06/2014
Vacant Property Technician (Contracted) City Of Euclid City, STATE,
  • Direct administrative support for Housing/Building department for the City of Euclid
  • Process registrations for all Housing applications including Point of Sale Inspections, Rentals, Assumption of Violations and Foreclosures
  • Knowledgeable of Building department functions for issuing Certificates of Occupancies for new and existing business owners and issuance of all building required permits
  • Developed new program/process for managing the vacant property registration system for the City of Euclid and reorganized the existing file maintenance system to make all processes for user friendly
Expected in 05/2004
High School Diploma:
Cleveland Heights High School - University Heights, OH
Expected in 05/2021
Associate of Applied Science: Human Resources Management
Lakeland Community College - Willoughby, OH

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Resume Overview

School Attended

  • Cleveland Heights High School
  • Lakeland Community College

Job Titles Held:

  • General Clerk III
  • Contact Representative
  • Project Coordinator/Executive Administrative Assistant to Chief Technology Officer
  • Vacant Property Technician (Contracted)


  • High School Diploma
  • Associate of Applied Science

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