Highly organized individual with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Skills
Microsoft Office proficient
CRM proficiency
Cost reduction and budgeting
Training program development
Training material development
Online training experience
Employee training
Project planning
Strategic Planning
Advanced MS Office Suite
Mail handling
Business administration
Schedule Management
Team Building
Team Management
Process Improvement
Administrative support
Stakeholder relations
Project Organization
Compliance, banking laws and regulations
Rapid 10-key data entry
Relationship building and management
Consumer banking specialist
Regulatory Compliance
Supervision
Operational Improvement
Communications
Work History
08/2019 to Current
General Clerk IIIChenega Corporation – Lawrence, KS,
Review benefit applications for accuracy and completeness
Conducts research for participant issue
Assist with team quality reviews to ensure work meets business standards
Process incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
Compiled training and related course materials.
Liaised between trainers and course participants.
Created training manuals for General Clerk, subcontracted employees, according to company guidelines and business protocols.
Versed in assisting multiple teams with performing a wide range of administrative functions throughout Serco site including: Calculations, Mail/Scanning, Processing, Estate, Recovery, and Potentially Omitted Participants.
11/2015 to 06/2019
Contact RepresentativeH-E-B – Georgetown, TX,
Responds to in-person, telephone or written inquiries from taxpayers and/or their representatives and/ or the general public regarding payment arrangements on outstanding tax obligations
Documented all communication with applicants and inputted information into government system
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Recommended financial solutions in relation to tax implications.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Responded to taxpayer questions and helped individuals complete and file tax documentation.
Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
06/2014 to 08/2015
Project Coordinator/Executive Administrative Assistant to Chief Technology OfficerForest City Enterprises Inc. – City, STATE,
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Assist with project transition from estimation and pre-construction phase to well-defined project execution plan.
Reviewed documentation to verify conformance with established project criteria.
Conducted research and gathered key information for use in upcoming project planning.
Coordinated meetings with all pertinent parties and set up remote calls using Skype Business.
Assisted project team staff with project success.
Assisted various departments with change by communicating new improvement plans and expectations.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Accomplished special objectives and projects according to requests from board members.
Created appropriate documentation for members of board and senior leadership before meetings.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed external contacts for CTO and kept track of periodic communication needed for priority contacts.
11/2013 to 06/2014
Vacant Property Technician (Contracted)City Of Euclid – City, STATE,
Direct administrative support for Housing/Building department for the City of Euclid
Process registrations for all Housing applications including Point of Sale Inspections, Rentals, Assumption of Violations and Foreclosures
Knowledgeable of Building department functions for issuing Certificates of Occupancies for new and existing business owners and issuance of all building required permits
Developed new program/process for managing the vacant property registration system for the City of Euclid and reorganized the existing file maintenance system to make all processes for user friendly
Education
Expected in 05/2004
High School Diploma: Cleveland Heights High School - University Heights, OH GPA:
Expected in 05/2021
Associate of Applied Science: Human Resources Management Lakeland Community College - Willoughby, OH GPA:
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Resume Overview
School Attended
Cleveland Heights High School
Lakeland Community College
Job Titles Held:
General Clerk III
Contact Representative
Project Coordinator/Executive Administrative Assistant to Chief Technology Officer
